SVX8016 IP PBX System User Guide
陈泽科技有限公司
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Timeout (sec):
This option specified how long will one agent’s phone rings before ringing next agent.
Wrap up time:
After a successful call, how long to wait before sending a potentially free member another call (default is
0, or no delay).
Max Len:
Maximum number of people can the queue hold (0 for unlimited).
Music on Hold:
Define what music caller will hear when they are waiting in the queue.
Auto Fill:
Autofill will follow queue strategy but push multiple calls through at same time until there are no more
waiting callers or no more available members. The per-queue setting of autofill allows you to override
the default setting on an individual queue level.
Auto Pause:
Auto pause will pause a queue member if they fail to answer a call
JoinEmpty:
The queue can be called or not when there is no available member.
LeaveWhenEmpty:
Tick this option if you wish to remove callers from the queue when new callers cannot join.
Caution:
Always set this setting to one of the same choices for 'joinempty'.
ReportHoldTime:
Tick this option to allow system to report the caller's hold time to the member before they are connected
to the caller.
Save:
Save all the changes and add this queue.
Cancel:
Discard all changes.
3.8.5.
Auto Attendant
The auto attendant feature allows SVX8016 to answer incoming calls automatically and present the caller with a list of
options. The caller can then choose the appropriate option using the numbers on his phone key pad or enter the extension
number directly to be connected to an extension.
You can implement a menu, for example for sales press 1, for support press 2 etc.
Recording a menu prompt
Before you create your auto attendant, you must write down the menu options you wish to offer the caller, think of a
suitable text and record the announcement. A simple example would be “Welcome to Company XYZ, for sales press 1, for
support press 2, to reach a receptionist, press 0, If you know your parties extension number, you may enter it now”.
