Endosafe
®
- Portable Test System User’s Guide
Copyright 2003
Page 6
PIPTS101-10
Charles River Laboratories will arrange transfer for the PTS instrument to the
Company’s technical services laboratory, and provide the client a loaner instrument
during the period the instrument is being serviced (See
Returned Goods Authorization
Procedure
below). The client shall be responsible for all freight charges associated with
the returned instrument and the loaner instrument.
ON DEMAND REPAIRS
After the initial Warranty Period has ended, the client may request Charles River
Laboratories to service or repair the PTS instrument without having the benefit of one of
the above Service Agreements.
Charles River Laboratories will arrange transfer of the PTS instrument to the Company’s
technical services laboratory, and provide the client a loaner instrument during the
period On Demand repairs are being made (See
Returned Goods Authorization
Procedure
below). The client shall be responsible for all freight charges associated with
the returned instrument and the loaner instrument.
RETURNED GOODS AUTHORIZATION PROCEDURE
The client must obtain a Returned Goods Authorization Number from Charles River
Laboratories before any items can be shipped to the Technical Services Department. All
goods returned for repair, preventative maintenance, or calibration, whether under
warranty or not, must be properly packed to avoid damage and clearly marked with the
RGA number.
WARRANTY REGISTRATION
A Warranty Registration Card is provided in this User’s Guide, and is also available
online at
www.criver.com
. Submitting the completed card will permit the Technical
Services Department to more efficiently meet each client’s needs.
All warranty and service options are subject to the Terms and Conditions and
procedures specified in the Service Agreement. For answers to questions about any of
these components for the Endosafe
®
- PTS or for additional product information, please
contact Charles River Laboratories Technical Services Department:
United States:
1023 Wappoo Road, Suite 43-B
Charleston,
SC
29407
USA
(800) 762-7016
Europe:
00 800 15 78 97 43
