Endosafe
®
- Portable Test System User’s Guide
Copyright 2003
Page 5
PIPTS101-10
Endosafe
®
- PTS Service Programs
WARRANTY with PURCHASE
Charles River Laboratories warrants the Endosafe
®
- PTS instrument will be delivered in
a functional state and free from defect, and will meet stated specifications for a period of
one (1) year. The warranty period will start on the date of shipment by Charles River
Laboratories.
During the warranty period, Charles River Laboratories will repair the instrument at no
charge to the client for parts and labor. If repairs are needed, Charles River
Laboratories will provide the client a loaner instrument during the period the instrument
is being repaired. The client shall be responsible for all freight charges associated with
the returned instrument and the loaner instrument.
Opening the case or tampering with the interior components of the PTS Reader will
invalidate warranty provisions.
Additional service contracts are available as follows:
Service
Code
Annual Calibration Certification
PTS500
Extended Warranty
PTS501
IQ,OQ,PQ PTS502
On Demand Repairs
PTS503
ANNUAL CALIBRATION CERTIFICATION
The PTS instrument factory calibration, which is certified at the time of initial shipment, is
valid for one (1) year. Charles River Laboratories offers an annual re-calibration service.
To request this service, the client must notify the Company sixty (60) days prior to the
end of the initial calibration period to arrange for re-calibration service.
EXTENDED WARRANTY PROGRAM
The Extended Warranty Program is available to the client during the 1
st
year from the
date of purchase of the initial Warranty Period.
This service program includes:
A. A diagnostic and performance check, including replacement or repair of parts as
necessary to return the instrument to original performance specifications.
B. Loading software improvements/upgrades introduced to the PTS design since last
inspection.
C. A complete instrument cleaning operation.
D. Certification for the extension of the Warranty Period for another four (4) years.
