www.catgenie.com
1-888-735-3927
22
OTHER ISSUES: NO ERROR INDICATED
WATER OR DRAIN ISSUES
1. CATGENIE IS LEAKING CLEAN WATER.
CAUSE:
Intake hose.
TURN OFF Laundry or Bathroom water
supply line. Unplug CatGenie. Wait 5 minutes and wipe up the water.
Completely remove the intake hose, and reattach. Turn the water back
on. If you still have a leak, shut off the water Valve and call Customer
Support at 1-888-735-3927.
CAUSE:
T-Adapter is leaking.
If the T-adapter is leaking, check
assembly. If it continues to leak, please call Customer Support at 1-888-
735-3927.
2. CATGENIE IS LEAKING DIRTY WATER.
CAUSE:
Drain Hose is not placed correctly in waste pipe (laundry
setup).
See pages 8-9 to check setup.
CAUSE:
Drain Hook is not on toilet rim (bathroom setup).
See page
8-9 to check setup.
CAUSE:
Drain Hose is bent too tight underneath the CatGenie
Base
. Lift CatGenie side to see if water is puddled underneath the Base.
Loosen the loop and recoil the Drain Hose.
See Photo.
CAUSE:
Drain Hose is not properly connected to Base.
See pages
8-9 to check setup.
3. GRANULES ARE WET OR DAMP. CYCLE IS COMPLETE.
CAUSE:
Dirty Light Guide or Drainage Issue.
See pages 20-21 & 24 and follow directions until the unit drains.
CAUSE:
Dryer not working.
Call Customer Support at 1-888-735-3927 if dryer is not working.
CAUSE:
Air Intake Vent obstruction.
Follow directions for cleaning on page 20.
ASSEMBLY ISSUES
1. GENIEHAND IS NOT SCOOPING AT THE START OF A CYCLE.
CAUSE:
Improper GenieHand setup.
If the arm moves up & down freely with
Processing Unit in place, this is NOT Correct.
Remove the Processing Unit. Clean off any
Granules and debris on Brim or in slot where unit sits. Hold the GenieHand tightly and rotate
the wheel. If the metal arm bar moves separately from the black wheel, call Customer Support
at 1-888-735-3927. If they do not move separately, that is correct. Continue to next step.
Wipe away Granules, even under the Processing Unit and put it back into its slot. Ensure that
the Intake Hose and Electric Cord are fitted into their slots in the back of the Processing Unit.
Now, with the Processing Unit in place, test to see if the GenieHand still moves freely.
If it
does, call Customer Support at 1-888-735-3927
2. CATGENIE BOWL WON’T ROTATE OR ONLY GOES IN
ONE DIRECTION.
CAUSE:
Scrubber not properly assembled or deformed.
Please make sure the Scrubber
is NOT on the center post (Bowl Mount) underneath the bowl. The Scrubber should lay flat with
feet up.
CAUSE:
Granules are under Processing Unit and/or Brim.
Make sure to remove any stray
Washable Granules underneath the Processing Unit and the Brim.
CAUSE:
Problem with Bowl Motor.
If the above solutions do not resolve your issue, call
Customer Support at 1-888-735-3927.
Check T-Adapter
connection
Drain Hose is bent/
coiled too tight
Loosen the loop and
recoil the Drain Hose
Hold the GenieHand
tightly and rotate
the wheel.
Scrubber should
NOT be on the
center post.
Remove intake hose
and re-attach
