www.catgenie.com
1-888-735-3927
20
WARNING MESSAGE: DIRTY LIGHT GUIDE
CAUSE:
Light Guide needs cleaning.
Remove the Processing Unit. Pull the Light
Guide up from the top of the Hopper. Use a soft cloth to wipe the tip. The tip must be
lime free. Carefully replace the Light Guide. If the Light Guide is missing, get another
from the Spare Parts bag under the Base. If you need a replacement, call Customer
Support at 1-888-735-3927.
If your CatGenie needs your attention, the Warning Indicator on the bottom left of the
Control Panel will be blinking red. Listen to the message and follow the troubleshooting steps
accordingly. A short press on the Auto button will repeat the warning message.
A
warning
indicates your CatGenie has detected a potential problem, but can still run a cycle. An
error
indicates your CatGenie has detected a problem, and can
not
run a cycle. By addressing a
warning when it appears, you can prevent errors from occuring in your CatGenie.
LISTEN FOR WHICH ERROR/WARNING IS ANNOUNCED, OR CHECK YOUR CATGENIE APP.
D
I
R
T
Y
C
L
E
A
N
WARNING MESSAGE: DIRTY DRYER VENT
CAUSE:
SOMETHING IS BLOCKING THE SIDE OR REAR Air Intake Vents:
A blocked Air Intake Vent is a fire hazard. You should address immediately.
Remove any hair
or debris from side Air Intake Vent. Move the CatGenie 2 inches away from the wall. Remove obstructions in
the Bowl that block Dryer’s hot airflow. Let CatGenie cool for 20 minutes. Press Start Button to resume Cycle.
CAUTION:
Stay with your CatGenie after repair to make sure it’s OK. If a warning alerts again, an
error alerts, and/or you smell burning, see sparks, or anything abnormal, unplug immediately and
contact Customer Support: 1-888-735-3927.
WARNING MESSAGE: CARTRIDGE LEVEL LOW
CAUSE:
The Sanisolution cartridge is low.
It is time to order more SaniSolution Cartridges.
ERROR MESSAGE: LIGHT GUIDE ISSUE
CAUSE:
Light Guide needs cleaning.
Remove the Processing Unit. Pull the Light Guide up from the top of the
Hopper. Use a soft cloth to wipe the tip. The tip must be lime free. Carefully replace the Light Guide. If the Light
Guide is missing, get another from the Spare Parts bag under the Base. If you need a replacement, call Customer
Support at 1-888-735-3927.
CAUSE:
CatGenie cannot drain properly.
If cleaning the Light Guide does not resolve the error, your unit may
not be able to drain properly. Follow directions on page 24 to clear the error. Once the error has cleared, access
the Testing Menu to run a Finishing Cycle.
ERROR MESSAGE: DRYER OVERHEATING
CAUSE:
SOMETHING IS BLOCKING THE SIDE OR REAR Air Intake Vents.
Follow instructions above under
"Warning message: dirty dryer vent" to clear the dryer vent.
If an error alerts again, and/or you smell burning,
see sparks, or anything abnormal, unplug immediately and contact Customer Support: 1-888-735-3927.
TROUBLESHOOTING
