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Error Code
Display
Message
Cause
Remedy
Pop-up History
ERI0001
-
Could not retrieve the backup
data to be restored because a
server error occurred.Contact
your service representative.
Could not retrieve the backup
data to be restored.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
ERI0002
-
Could not install the MEAP ap-
plications.
Installation of the MEAP appli-
cation is failed.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
ERI0003
-
Could not start the MEAP ap-
plications.
Starting the MEAP application
is failed.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
ERI9999
-
An internal error occurred.
An unexpected error occurred
within the application.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
ERS9998
-
Processing has been canceled
because the application was
stopped.
Restoration was stopped or the
device power was turned OFF
while restoration was per-
formed.
Execute restoration again.
If the data cannot be restored,
escalate the case by referring
to the "Flow of Measures to be
Taken in the Event of Trouble".
ERS9999
An internal error occurred.
An unexpected error occurred
within the application.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
ERC0001
-
Could not connect to the server.
Check Proxy Settings in Set-
tings/Registration, as well as
the other network settings for
this device.
An error occurred in the proxy
or network.
Check the following settings to
make sure that the device can
connect to Cloud.
• The device is connected
the network.
• The device is connected
the proper network envi-
ronment.
• Proper values are set in
[Settings/Registration] ->
[Network] of the device.
-
Could not retrieve the backup
data to be restored.
Check Proxy Settings in Set-
tings/Registration, as well as
the other network settings for
this device.
ERC0002
-
Could not connect because a
server error occurred.
Contact your service represen-
tative.
An error was returned from the
Data Backup Service of Cloud
after the device communicated
with it.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
-
Could not retrieve the backup
data to be restored because a
server error occurred.
Contact your service represen-
tative.
ERC0003
Backup Service is unavailable.
Refer to the manual.
The terms and conditions of
Cloud have not been agreed to.
Agree to the terms and condi-
tions of Cloud and set the status
of the Data Backup Service (on
the Cloud side) to ON.
ERC0004
Could not find the specified
backup data.
The backup file was deleted on
the Cloud side.
Select another file and execute
restoration again.
If the data cannot be restored,
escalate the case by referring
to the "Flow of Measures to be
Taken in the Event of Trouble".
7. Backup/Restoration
135
Содержание imageRUNNER ADVANCE System V3.13
Страница 10: ...Authentication 2 Login Services 6 Management of the Authentication Method 11 Management of Users 17 ...
Страница 40: ...Firmware Management 4 Overview 36 Update Using Updater 47 Version Update Using Download Mode 70 ...
Страница 51: ...7 Restore the backed up setting values obtained in step 1 4 Firmware Management 46 ...
Страница 92: ...MEAP Application Management 6 About SMS 88 Settign Procedure 90 Maintenance 97 Troubleshooting 103 ...
Страница 120: ...5 Confirm that is displayed on the right side of the selected file and press 7 Backup Restoration 115 ...
Страница 146: ...Monitoring Function 8 E RDS 142 ...
Страница 155: ...APPENDICES Automatic Recovery Function 151 Special Startup 153 Backup List 159 Detail of Storage partition 175 ...
Страница 179: ...Not installed Flash PCB Backup List 174 ...