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Tr

oubleshooting

Printer/Fax Driver
Troubleshooting

See “Troubleshooting” in the driver help to resolve problems when using the printer driver or fax driver for Windows.
The following screens indicate the directions on how to display “Troubleshooting” from the screen for the printer driver.

The screens may diff er, depending on the operating system, and the type and version of the printer driver you are using.

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Содержание imageRunner Advance 6275

Страница 1: ...ENG Basic Operation Guide After you finish reading this guide store it in a safe place for future reference ...

Страница 2: ...een Settings 20 Changing Settings According to Your Needs 22 Flow of Basic Operations How to Make a Copy 24 Things You Can Do with the Copy Functions 26 Sending a Fax 30 Things You Can Do with the Fax Functions 32 Sending Scanned Data E Mail I Fax File Servers 36 Things You Can Do with the Scan and Send Functions 38 Storing Scanned Data 42 Things You Can Do with the Scan and Store Functions 44 Pri...

Страница 3: ...uency of Paper Jams 162 Clearing Staple Jams For Optional Products 163 If Memory Becomes Full During Scanning 169 When an Error Message Is Displayed 171 When an Error Code Is Displayed 172 Printer Fax Driver Troubleshooting 173 Service Call Message 174 Frequently Asked Questions 180 ...

Страница 4: ...ace for future reference Describes the settings required before using functions such as the network settings for sending e mail Describes how to add applications and update the firmware Setup Guide ENG Setup Guide After you finish reading this guide store it in a safe place for future reference Basic Operation Guide This Manual Provides an overview of the functions and describes the basic operatio...

Страница 5: ...the machine correctly and avoid damage to the machine or property Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended Indicates an operation that must not be performed Read these items carefully and make sure not to perform the described operations Driver Installation Guide Provides instructions on installing the p...

Страница 6: ...Manual CD ROM into your computer 2 Drag and drop the iRADV_6275_Manual_us folder to the location you want to save it 3 Double click the index html file inside the iRADV_6275_Manual_us folder to display the e Manual Depending on the operating system you are using a security protection message may appear In this case allow the content to be displayed When you start the e Manual the following page th...

Страница 7: ...e information of optional product and software 8 Select from purpose This section includes the introduction of functions of the machine for each purpose 9 Office Locations Inquiries for the machine are displayed 10 Trademarks The trademarks are displayed 11 Copyright The information of copyrights is displayed 12 Disclaimers The disclaimers are displayed Performing a Search Enter a keyword in the e...

Страница 8: ...8 MEMO ...

Страница 9: ...chine Can Do What This Machine Can Do 10 Main Power and Energy Saver Key 12 Parts and Their Functions 14 External View 14 Internal View 16 Control Panel and Touch Panel Display 17 Main Menu Screen Settings 20 Changing Settings According to Your Needs 22 ...

Страница 10: ...r efficiency Equipped with features that meet the needs of document work in a digitized office the imageRUNNER ADVANCE 6275 6265 6255 represents the ultimate in a digital multitasking machines What This Machine Can Do Copy You can make two sided copies from one sided originals or copy two pages onto one side of the paper to reduce printing cost There are other modes such as the Collate modes p 24 ...

Страница 11: ... can be shared by accessing it from a computer The Advanced Box can also be accessed from other imageRUNNER ADVANCE machines for operations such as printing stored data p 42 p 46 Use Remote Scanner You can use this machine as a remote scanner by TWAIN compatible computer software You can scan up to 11 x 17 in size at a resolution of 600 x 600 dpi See e Manual Scanner Print Secured File You can sen...

Страница 12: ... the main power switch and the Energy Saver key Do not connect or disconnect the power cord with wet hands as this may result in electrical shock If you are using a login service log in using the procedure for the login service you are using If the main power indicator on the control panel does not light even though the main power switch is ON be sure to check the breaker to see if it is OFF If yo...

Страница 13: ... Fax I Fax function Sending or receiving I fax or fax documents cannot be done when the main power is turned OFF If the message Backing up stored data from the Remote UI is displayed on the touch panel display do not turn the main power OFF This may cause the machine to fail to back up the stored data Data stored in the machine may be damaged if the Advanced Box is accessed by another imageRUNNER ...

Страница 14: ...y Tray Q1 and Duplex Color Image Reader Unit G1 are attached 2 4 3 8 9 1 6 7 5 10 11 Parts and Their Functions This section provides you with the names and functions of all the parts on the outside and inside of the main unit ...

Страница 15: ...en clearing a paper jam inside the main unit 9 Main Power Switch Press to the I side to turn the power ON See Main Power and Energy Saver Key on p 12 10 Paper Drawer 3 4 Holds up to approximately 550 sheets of paper 20 lb bond 80 g m2 or 680 sheets of paper 17 lb bond 64 g m2 11 Paper Drawer 1 2 Right Left Holds up to approximately 1 500 sheets of paper 20 lb bond 80 g m2 or 1 700 sheets of paper ...

Страница 16: ...replace the toner cartridge 2 Front Cover Open this cover to clear a paper jam in the fixing transport unit 3 Fixing Transport Unit Pull the fixing transport unit out to clear a paper jam Internal View The Copy Tray Q1 and Duplex Color Image Reader Unit G1 are attached 2 3 1 ...

Страница 17: ...Press to clear entered values or characters 6 Stop key Press to stop a job in progress such as a scan copy or fax scanning only job 7 Start key Press to start an operation 8 Edit Pen Use when operating the touch panel display such as to enter characters If you lose the edit pen contact your local authorized Canon dealer Do not use an object with a sharp end on the control panel such as a pencil or...

Страница 18: ... 14 Numeric keys Press to enter numerical values 15 Touch Panel Display The settings screen for each function is shown on this display Eight function keys are displayed by default 16 Brightness Adjustment Dial Use to adjust the brightness of the touch panel display 17 Volume Settings key Press to display the screen for adjusting settings such as the transmission volume and fax sending receiving al...

Страница 19: ...f you are managing the machine with a login service such as Department ID Management or SSO H Single Sign On H a log in screen appears If the log in screen appears enter the Department ID and PIN or the user name and password press Log In Out or Log In on the screen Press Log In Out or Log Out after you finish using the machine to log out Use Help If Help is displayed on the top right of the funct...

Страница 20: ... and the function to assign to it 3 Press OK Example of Registration Main Menu Screen Settings Select the function that appears on the list and press Up or Down to change the order in which it is displayed You can place or delete one blank button space by pressing Add Blank or Delete Blank respectively If you do not want to select a function press Unassigned The items displayed when is pressed may...

Страница 21: ...Menu Settings 2 Specify the other settings 3 Press OK If Display Language Keyboard Switch is set to On appears on the Main Menu screen If Display Settings Reg Shortcut is set to On Settings Reg Shortcut appears on the Main Menu screen From Settings Reg Shortcut you can select shortcut buttons to the setting screens for Auto Adjust Gradation Paper Settings and Paper Type Management Settings If Disp...

Страница 22: ...d cleaning the feeder Function Settings You can specify and register settings for using each function more conveniently such as registering shortcut buttons for the Copy function setting automatic redialing for the Fax function and setting the maximum data size to send via e mail Set Destination You can register fax and e mail destinations in the address book In addition to registering frequently ...

Страница 23: ...n Do with the Scan and Send Functions 38 Storing Scanned Data 42 Things You Can Do with the Scan and Store Functions 44 Printing Stored Data 46 Sending Stored Data 48 Things You Can Do with the Access Stored Files Functions File Operation 50 Things You Can Do with the Access Stored Files Functions Print 51 Things You Can Do with the Access Stored Files Functions Send 54 Operating the Machine from ...

Страница 24: ...e Main Menu screen Press Copy Copy Basic Features Screen is displayed You can set various copying functions For more information see from p 26 to p 29 in this manual This section describes the flow of basic copy operations An optional product is required to use the Copy function How to Make a Copy If a log in screen for Department ID Management or SSO H appears you must enter the applicable authen...

Страница 25: ...fter specifying the settings press Start Press Start If you make a mistake when entering values press Clear enter the correct value The specified copy quantity appears on the screen as shown below If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Copying When copying is complete remove your originals ...

Страница 26: ... can change the zoom ratio by reducing enlarging a scanned document to a preset paper size or by entering a value to specify a desired scan ratio 2 Select Paper You can select the paper size type and the paper source You can also set the machine to automatically recognize the original size and the copy ratio and then copy 3 Copy Sample You can check the copy result of one set before making multipl...

Страница 27: ...ically interleaves a sheet of paper between each transparency when copying onto transparencies 7 Original Type Image quality for scanning is adjusted according to the type of original such as Text Photo Printed Image Photo Printout or Text 8 Density Change the exposure You can press to make the exposure darker or to make the exposure lighter You can set the machine to automatically adjust the expo...

Страница 28: ... you to make copies with the entire original image shifted by a designated width to create a margin on the copies You can set different width values for the each side of the paper 5 Shift This mode enables you to make copies with the entire image shifted to the center or a corner You can use the numeric keys to specify the location 6 Print Date You can copy the date day month and year onto the out...

Страница 29: ...ith different copy settings and copy them as one document 5 Print on Tab This mode enables you to copy onto the tabs on tab paper 6 Cascade Copy This mode enables you to print copies from the machine and a cascade copy printer 7 Superimpose Image This mode superimposes an image image form previously scanned registers it in the memory of the machine and then places it on the image of the original 8...

Страница 30: ...ng originals on the platen glass Open the feeder platen cover Place your originals face down Gently close the feeder platen cover You can set various facsimile functions For more information see from p 32 to p 35 in this manual If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is atta...

Страница 31: ...can specify the destination using the one touch buttons or Address Book For more information on storing the destination see e Manual Fax If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Sending After a job is sent the send settings may be retained except the specified destinations To cancel the settings press Reset To send oth...

Страница 32: ...er machine by accessing from a client machine on the network 6 Previous Settings You can recall the three most recent destinations or fax settings You can send a fax using the recalled destination or settings 7 Resolution If the resolution is high you can send fine text and images clearly If the resolution is low the data size becomes smaller and you can reduce the time it takes to send 8 Scan Siz...

Страница 33: ...t a pause after the country code and at the end of the telephone number 2 Backspace Press when you enter an incorrect number to delete the number before the cursor 3 Set Details Displayed when multiple lines are set to be used Press to set the subaddress and password or to select the telephone line to use for transmission 4 Subaddress You can send or receive fax documents with increased security b...

Страница 34: ...receive the facsimile and then start scanning the originals You can directly send without storing the original in the memory 7 Select Line You can select the telephone line to use for sending a facsimile 8 Sender Name TTI You can register a department name or personal name in advance and show this on the destination fax machine Set the Sender Name after specifying the destination 9 Job Build You c...

Страница 35: ...e enables you to preview the scanned data of your originals and to check the page count before sending a fax You can also delete a specified page 3 Finished Stamp You can print a stamp approximately 1 8 3 mm in diameter on the front side of scanned and sent originals 4 Job Done Notice Press to have the machine notify the user through e mail when the fax job is done ...

Страница 36: ...ding on the file format optional products are required to use the Scan function Sending Scanned Data E Mail I Fax File Servers 1 2 Selecting Function Select Scan and Send from the Main Menu screen Press Scan and Send Scan and Send Basic Features screen is displayed Placing Originals Place the original on the feeder or the platen glass Placing originals in the feeder Adjust the slide guides to fit ...

Страница 37: ... buttons or frequently used settings Also if you want to send to a new destination not yet stored press New Destination enter the destination If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Sending For more information on storing the destination in the address book see e Manual Scan and Send After a job is sent the send setti...

Страница 38: ...stored in a one touch button you can specify the destination quickly Press To Remote Add Book to specify destinations registered in the one touch buttons of a server machine by accessing from a client machine on the network 3 New Destination Press to specify a new destination not stored in the Address Book or one touch buttons 4 Send to Myself You can specify your own e mail address as the destina...

Страница 39: ...ou can send fine text and images clearly If the resolution is low the data size becomes smaller and you can reduce the time it takes to send 5 Scan Size You can select the original scanning size If you press Auto Size the machine automatically recognizes the size of the original when scanning 6 File Format If you are sending to an e mail address or file server you can specify the file format You c...

Страница 40: ...You can scan originals of different size fed together in one group 5 Erase Frame This mode enables you to erase shadows that appear when scanning various types of originals You can also erase shadows of the punch holes 6 Copy Ratio Specify the desired zoom ratios You can change the zoom ratio by reducing enlarging a scanned document to a preset paper size or by entering a value to specify a desire...

Страница 41: ...n the front side of scanned and sent originals 4 Job Done Notice Press to have the machine notify the user through e mail when the send job is done 5 E Mail Priority You can set a priority level when sending e mail 6 Reply to You can specify a reply to address when sending an e mail or I fax 7 Subject Message You can specify a subject and enter a message when sending an e mail or I fax If you do n...

Страница 42: ...an select the type of storage location This section describes the flow of basic Scan and Store operations It also describes an example of how to store scanned data in a mail box Depending on the file format optional products are required to use the Scan function Storing Scanned Data 1 Placing Originals Place the original on the feeder or the platen glass Placing originals in the feeder Adjust the ...

Страница 43: ...box Press Scan The Scan screen is displayed 4 Start Scanning After specifying the settings press Start Press Start You can set various scan functions For more information see from p 44 to p 45 in this manual If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Storing When scanning is complete remove your originals ...

Страница 44: ...lt Set This mode is useful if you want to clear all settings and reset the settings All settings are cleared 8 2 Sided Original Set to scan two sided originals You can select Book Type or Calendar Type 9 Density Change the exposure You can press to make the exposure darker or to make the exposure lighter You can set the machine to automatically adjust the exposure 10 File Name You can specify a fi...

Страница 45: ...s of the punch holes 5 Sharpness This mode enables you to adjust image quality for copying You can use this mode when you want to soften and sharpen text lines or the outline of the image 6 Nega Posi This mode enables you to scan and record the original image by inverting the hues and gradations 7 Job Build You can scan originals that are too many to be placed at once by dividing them into multipl...

Страница 46: ...mail box This section describes the flow of basic Access Stored Files operations The procedure for printing files stored in a mail box is used here as an example Printing Stored Data If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is attached first insert a control card If a login s...

Страница 47: ...screen is displayed 4 Start Printing After specifying the settings press Start Printing Press Start Printing When printing is complete the display returns to the Mail Box Selection screen You can set various print settings on the screen displayed when Change Print Settings is pressed For more information see from p 51 to p 53 in this manual ...

Страница 48: ...s section describes the flow of basic Access Stored Files operations The procedure for sending a file stored in a mail box is used here as an example Sending Stored Data If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is attached first insert a control card If a login service such a...

Страница 49: ...to send press Send Select the file to send Press Send 4 Start Sending Specify the destination press Start Sending Press Address Book Select the destinations press OK Press Start Sending You can set various send functions For more information see p 54 to p 55 in this manual ...

Страница 50: ...0 Merge Multiple Files You can combine multiple files in the mail box into one file Then you can print the combined files as one file 11 Insert Pages You can insert a specified file from the mail box in front of the specified page of another file from the same mail box 12 Delete Pages This mode enables you to erase specified page from a file that is stored in a mail box 13 Add Files Scan and Store...

Страница 51: ... settings You can recall the registered frequently used settings for future use 5 Merge Files and Print Press to merge multiple files and print as one file This key is displayed only when multiple files are selected 6 Delete File After Printing Press to have a file automatically deleted after it is printed 7 Restore Default Set Press to cancel all settings 8 Start Printing Press to start printing ...

Страница 52: ... of the paper 6 Print Date This mode enables you to print the date onto the output You can specify the size position or direction of the date 7 Watermark This mode enables you to print a watermark and user defined text onto the output You can specify the size position or direction 8 Copy Set Numbering This mode enables you to print copy set numbers You can specify the size position or direction of...

Страница 53: ... size 9 Enlarge Reduce You can set the machine to enlarge or reduce data from JPEG or TIFF image files to fit the desired paper size 4 Enlarge Print Area You can set the blank borders at each side of the page to 0 0 mm and print all the way to the edges of the page 10 Print Position You can select whether to print JPEG and TIFF image data centrally or in the top left or specify to set the print po...

Страница 54: ...ecify a new destination not stored in the Address Book or one touch buttons 4 Send to Myself You can specify your own e mail address as the destination The administrator can restrict general users to send e mail only to their addresses 5 Specify Destinations Press to display the methods for specifying destinations or the destination list 6 Personal Folder You can specify your personal folder as th...

Страница 55: ...ically extract the first text block in the document for use as its file name 4 Sender Name TTI You can register a department name or personal name in advance and show this on the destination fax machine Set the Sender Name after specifying the destination 5 E Mail Priority You can set a priority level when sending e mail 6 Reply to You can specify a reply to address when sending an e mail or I fax...

Страница 56: ... the following settings 1 Press Settings Registration 2 Press Management Settings License Other Remote UI 3 Press On OK 4 Turn OFF the main power of the machine and then turn ON the main power again The Remote UI setting is made effective only after turning the machine s main power OFF and then ON For instructions on turning ON OFF the machine see p 12 13 in this manual The Remote UI User Interfac...

Страница 57: ...nd specify the settings To check the job status Click Status Monitor Cancel To specify the settings Click Settings Registration Remote UI Last Page To login as the administrator enter the System Manager ID and System PIN click Administrator Login To login as a general user click General User Login If the Log In screen is displayed enter the user name and password click Log In If a login service su...

Страница 58: ...ter you can use the machine to print data created using application software This section describes the flow of basic operations to print data from your computer Printing from a Computer Printing methods may differ depending on the applications you are using For details see the instruction manuals provided with the application software The screens may differ depending on the operating system and t...

Страница 59: ...ettings click OK Click OK When printing is complete collect the output A printer driver is software required for printing from application software To display detailed descriptions for each print setting click Help on the bottom right of the Properties screen The print job status can be checked from the Remote UI For more information see p 57 in this manual ...

Страница 60: ...60 MEMO ...

Страница 61: ...ment Insertion Unit L1 Optional 81 Replacing the Stamp Cartridge Duplex Color Image Reader Unit G1 83 Replacing the Staple Cartridge For Optional Products 86 Replacing the Staple Cartridge in the Stapler Unit Staple Finisher P1 Booklet Finisher P1 86 Replacing the Staple Case in the Saddle Stitcher Unit Booklet Finisher P1 89 Removing Punch Waste External 2 3 Hole Puncher A1 92 Replacing the Toner...

Страница 62: ...fore placing them Thin paper recycled paper pre punched paper heavy paper and tab papers should be fanned particularly well before loading it Never place paper or any other items in the empty part of the drawer next to the paper stack Doing so may cause paper jams When you are printing in the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume af...

Страница 63: ...n which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops 2 Prepare the paper to load Open the packaging for the paper and remove the paper stack For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding ...

Страница 64: ...lace in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury Paper which is curled must be straightened out before loading it into the paper deck unit You will not be able to make copies or print if you load paper that exceeds the loading limit mark or if the paper drawer is not completely pushe...

Страница 65: ... the paper drawer the side facing down is the one printed on If problems such as poor print quality or paper jams occur try turning the paper stack over and reloading it For more information on the print direction of preprinted paper paper which has logos or patterns already printed on it see e Manual Copy Rewrap any remaining paper in its original package and store it in a dry place away from dir...

Страница 66: ...the paper drawer until it stops 3 Remove all of the remaining paper 2 Adjust the position of the paper drawer guides 1 Slide the left guide while squeezing it on the top to align it with the mark for the desired paper size 2 Slide the front guide while squeezing it on the top to align it with the mark for the desired paper size Slide the guides until they click into place If the left guide and fro...

Страница 67: ...e inside cover of the paper drawer and lift up the plate 2 Rotate the plate so that the new paper size is on the right side of the plate 3 Insert the plate straight down and close the inside cover The paper size that cannot be used depending on the model and settings is also listed on the paper size plate 5 Gently push the paper drawer back into the machine until it clicks into place in the closed...

Страница 68: ...er Deck Unit D1 Document Insertion Folding Unit H1 or Document Insertion Unit L1 When loading transparencies make sure to hold only the edges of the sheets and avoid touching the print surface Do not load transparencies while the machine is printing Doing so may cause a paper jam Use only transparencies intended for use with this machine If you use other transparencies you may cause damage to the ...

Страница 69: ...you load tab paper into the Paper Drawer 3 and 4 or Document Insertion Folding Unit H1 Document Insertion Unit L1 load reverse order tab paper face down with the tabs to the left side 4 3 2 1 You cannot make copies or prints on tab paper that is loaded in the Document Insertion Folding Unit H1 Document Insertion Unit L1 You can use tab paper set in the Document Insertion Folding Unit H1 Document I...

Страница 70: ... part of the front guide Without releasing it slide the front guide to align it with the mark for tab paper LTR Slide the front guide until it clicks into place If the front guide is not adjusted properly for the paper size loaded in the paper drawer the correct paper size may not appear on the touch panel display Adjust the front guide correctly to avoid causing a paper jam dirty prints or make t...

Страница 71: ...original position be careful not to get your fingers caught as this may result in personal injury Paper which has been rolled or curled must be straightened out prior to use You will not be able to make copies or print if you load paper that exceeds the loading limit mark or if the paper drawer is not completely pushed into the machine Make sure that the height of the paper stack does not exceed t...

Страница 72: ...on changing the paper size that can be loaded in the Paper Deck Unit A1 contact your local authorized Canon dealer Loading Paper into the Paper Deck Unit A1 Paper Deck Unit D1 If you select the paper deck when it has no paper or if the paper deck runs out of paper during a print job a screen prompting you to load paper appears on the touch panel display Follow the procedure below to load paper int...

Страница 73: ...outs use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 3 Load the paper stack into the paper deck unit 1 Load the paper stack against the inner paper guide of the paper deck unit 2 Close the paper deck unit The inside lifter automatically ascends and the machine becomes ready for printing When closing the paper deck un...

Страница 74: ...t of the paper deck unit next to the paper stack Doing so may cause paper jams You will not be able to make copies or print if you load paper that exceeds the loading limit mark or if the paper drawer is not completely pushed into the paper deck unit Make sure that the height of the paper stack does not exceed the loading limit mark Always check that the paper deck unit is in place Load the paper ...

Страница 75: ...or the Paper Deck Unit D1 see e Manual Settings Registration 2 Remove all of the loaded paper and the paper size sheet in the paper deck 1 Press the open button 2 Open the paper deck The inside lifter automatically descends to the paper loading position 3 Remove all of the loaded paper and the paper size sheet It may take some time for the paper deck to open even if you press the open button 3 Rem...

Страница 76: ...76 4 Remove the back size switch plate A 5 Remove the white screw on the back size switch plate B Back Size Switch Plate B 6 Remove the back size switch plate B ...

Страница 77: ...ted properly for the paper size loaded in the paper deck the correct paper size may not appear on the touch panel display Adjust the back size switch plate B correctly to avoid causing a paper jam dirty prints or make the inside of the machine dirty 8 Fix the back size switch plate B to the paper deck with the white screw by turning it clockwise ...

Страница 78: ...deck the correct paper size may not appear on the touch panel display Adjust the back size switch plate A correctly to avoid causing a paper jam dirty prints or make the inside of the machine dirty 10 Fix the back size switch plate A with the white screw by turning it clockwise 11 Remove the white screw on the front size switch plate by turning it counterclockwise Front Size Switch Plate ...

Страница 79: ... plate is not adjusted properly for the paper size loaded in the paper deck the correct paper size may not appear on the touch panel display Adjust the front size switch plate correctly to avoid causing a paper jam dirty prints or make the inside of the machine dirty 14 Fix the front size switch plate to the paper deck with the white screw by turning it clockwise ...

Страница 80: ...k s left wall 16 Load the paper stack into the paper deck 17 Place a size sticker indicating the new paper size that is loaded in the Paper Deck Unit D1 18 Close the paper deck The inside lifter automatically rises and prepares the paper deck for feeding When closing the paper deck be careful not to get your fingers caught as this may result in personal injury ...

Страница 81: ...r Document Insertion Unit L1 11 x 17 LGL LTR LTRR and EXEC For more information on available paper stock that can be loaded into the Document Insertion Folding Unit H1 or Document Insertion Unit L1 see e Manual Basic Operations 1 Adjust the slide guides to fit the paper size 2 Prepare the paper to load Open the packaging for the paper and remove the paper stack For high quality printouts use paper...

Страница 82: ...ty of the image Moreover the fixing unit may become dirty and require a service repair or the paper could jam Only load paper for use as a cover You cannot make copies or prints on paper that is loaded in the Document Insertion Folding Unit H1 or Document Insertion Unit L1 You can load the coated paper 29 lb bond to 140 lb index 106 to 256 g m2 into the Document Insertion Folding Unit H1 or Docume...

Страница 83: ... replacing the stamp cartridge take care not to allow ink to come into contact with your hands or clothing If ink gets onto your hands or clothing wash it off immediately with cold water The Duplex Color Image Reader Unit G1 is an optional product 1 Open the feeder and open the document scan cover 1 Open the feeder 2 Pull the lever above the feeder and open the document scan cover Open the documen...

Страница 84: ...sh in the new stamp cartridge until it clicks Insert the stamp cartridge so that it is not slanted Insert the stamp cartridge properly or paper jams may occur 4 Close the stamp cover When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Страница 85: ...ose the document scan cover 2 Close the feeder When closing the document scan cover and the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Страница 86: ... staple cartridge in the stapler unit must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel display Follow the procedure described below to replace the staple cartridge Remove the orange seal that holds the staples together after you place the staple cartridge into the staple case The Staple Finisher P1 and Booklet Finisher P1 are optional products We r...

Страница 87: ... Staple Finisher P1 2 Pull out the staple case holding it by the green tab 3 Pull out the empty staple cartridge from the staple case PUSH 2 1 1 1 Press the areas indicated by PUSH on both sides of the staple case 2 Once you have released the spring loaded case pull out the staple cartridge ...

Страница 88: ...ple case Only one staple cartridge can be inserted at a time Make sure that you pull the seal straight out If you pull it out at an angle it may tear 5 Gently push the staple case back into the finisher and push down firmly until it is securely in place 6 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result ...

Страница 89: ...Follow the procedure described below to replace the staple cartridge If necessary remove all output paper in the booklet tray before replacing the staple cartridge of the saddle stitcher unit This procedure is necessary only if the Booklet Finisher P1 is attached the Booklet Finisher P1 is an optional product We recommend that you order staple cases from your local authorized Canon dealer before y...

Страница 90: ... the stapler unit of the saddle stitcher unit towards you and then push it up 1 Stapler Unit 2 Saddle Stitcher Unit 3 Insert the new staple case 1 Pull out the empty staple case holding it by its left and right sides 2 Push the new staple case in until it clicks into place Only one staple case can be inserted at a time When replacing the staple cases replace both the front and back staple cases ...

Страница 91: ...inal position When pushing the saddle stitcher unit back into its original position be careful not to get your fingers caught as this may result in personal injury 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When you have replaced the staple case be sure to manually reposition t...

Страница 92: ...touch panel display Follow the procedure described below to remove the punch waste The External 2 3 Hole Puncher A1 is an optional product The External 2 3 Hole Puncher A1 is available only when the Staple Finisher P1 or Booklet Finisher P1 is attached 1 Pull out the punch waste tray 1 Open the front cover of the puncher 2 Pull out the punch waste tray 2 Discard the punch waste Make sure that the ...

Страница 93: ...nch waste tray back into its original position 2 Close the front cover of the puncher When closing the cover be careful not to get your fingers caught as this may result in personal injury If the punch waste tray is not securely in place you cannot make copies or prints in the Hole Punch mode ...

Страница 94: ...or throw used toner cartridges into open flames as this may cause the toner to ignite resulting in burns or a fire If you accidentally spill or scatter toner carefully gather the toner particles together or wipe them up with a soft damp cloth in a way that prevents inhalation Never use a vacuum cleaner that does not have safeguards against dust explosions to clean up spilled toner Doing so may cau...

Страница 95: ...during a print job the remaining prints are made after you replace the toner cartridge After replacing toner cartridges if printed gradation and density are different from the gradation and density printed before you replaced the toner cartridges perform an Auto Adjust Gradation in Adjustment Maintenance Settings Registration See e Manual Settings Registration 1 Press If a screen with instructions...

Страница 96: ...he toner cartridge 4 Remove the toner cartridge supporting it with both hands Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire Never touch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak ...

Страница 97: ...er supply port as shown by the arrow in the illustration below and insert the toner cartridge straight into the machine Only use toner cartridges intended for use in this machine You cannot insert the toner cartridge not intended for use in this machine because the shape of the toner cartridge does not match the toner supply port of the machine Insert the toner cartridge horizontally into the mach...

Страница 98: ...1 Turn the locking lever to the left until it stops 2 Close the toner replacement cover When closing the toner replacement cover be careful not to get your fingers caught as this may result in personal injury Make sure to turn the locking lever to the left until it stops Otherwise you may not be able to close the toner replacement cover ...

Страница 99: ... power cord is connected for a long period of time in a damp dusty or smoky location dust can build up around the power plug and become damp This may cause a short circuit and result in a fire When cleaning with a cloth do not dampen it too much as this may damage the original or break the machine Do not use alcohol benzene paint thinner or other solvents for cleaning Doing so may result in damage...

Страница 100: ... document may not be detected correctly This procedure is necessary only if the Duplex Color Image Reader Unit G1 is attached Cleaning the Original Scanning Area of the Feeder 1 Clean the original Scanning area thin glass strip 1 Open the feeder 2 Clean the original scanning area thin glass strip with a cloth dampened in water and then wipe the area with a soft dry cloth 2 Open the covers 1 Pull t...

Страница 101: ...oft dry cloth 4 Close the covers and the feeder 1 Close the inside cover 2 Close the document scan cover 3 Close the feeder When closing the covers and the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Страница 102: ...f five places inside the feeder cover with a cloth dampened with water Then wipe the area with a soft dry cloth 3 Clean the rollers inside the inner cover 1 Open the inner cover holding it by its front tab 2 Clean the rollers a total of five places inside the inner cover with a cloth dampened with water Then wipe the area with a soft dry cloth ...

Страница 103: ...2 Clean the left side of the rubber roller with a cloth dampened with water Then wipe the area with a soft dry cloth 3 Close the feeder When closing the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Страница 104: ...uplex Color Image Reader Unit G1 is attached 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Feeder 3 Place 10 sheets of blank paper into the feeder press Start It takes approximately 20 seconds to clean the feeder Use normal LTR size paper When cleaning is complete try scanning again Feeder Cleaning cannot be performed during printing To cancel feeder cleaning while...

Страница 105: ...e are missing clean the corona assembly wires inside the main unit 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Wire 3 Press Start It takes approximately 35 seconds to clean the wire When cleaning is complete try printing again Wire cleaning cannot be performed during printing ...

Страница 106: ... using the machine If printed images are light or distorted clean the drum inside the machine as necessary 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Drum 3 Press Start It takes approximately 5 minutes to clean the drum When cleaning is complete try printing again Drum cleaning cannot be performed during printing ...

Страница 107: ...el display becomes dirty and the screen may not be seen clearly clean the touch panel display 1 Wipe the touch panel display with a cloth dampened in water or a mild cleaning agent and then wipe the area clean with a soft dry cloth Control Panel Flat Upright Control Panel B1 ...

Страница 108: ... the paper to ignite resulting in burns or a fire Some commercially available paper types are not suited for this machine Contact your local authorized Canon dealer when you need to purchase paper To prevent moisture build up tightly wrap any remaining paper in its original package for storage For high quality printouts use paper recommended by Canon Toner If a message prompting you to replace the...

Страница 109: ... vacuum cleaner or result in a dust explosion due to static discharge Keep toner out of the reach of small children If toner is ingested consult a physician immediately Store toner cartridges in a cool location away from direct sunlight The recommended storage conditions are temperatures below 86 F and humidity below 80 Be careful of counterfeit toners Please be aware that there are counterfeit Ca...

Страница 110: ...her P1 Staple Cartridge D2 Staple Cartridge D3 Genuine Supplies Canon has developed and manufactured Toner Parts and Supplies specifically for use in this machine For optimal print quality and for optimal machine performance and productivity we recommend that you use Genuine Canon Toner Parts and Supplies Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies ...

Страница 111: ... of Staple Jams 163 Stapler Unit of the Staple Finisher P1 Booklet Finisher P1 164 Saddle Stitcher Unit of the Booklet Finisher P1 166 If Memory Becomes Full During Scanning 169 For the Copy Function 169 For the Fax Scan and Send Function 169 For the Scan and Store Function 170 When an Error Message Is Displayed 171 When an Error Code Is Displayed 172 Printer Fax Driver Troubleshooting 173 Service...

Страница 112: ...tering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a physician The fixing unit and its surroundings inside the machine may become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or el...

Страница 113: ... may occur in the following parts of the machine See the applicable section to clear the paper jam Multi purpose Tray p 123 Paper Drawers Right Left p 125 Inside the Upper and Lower Right Covers p 117 Fixing Transport Unit p 119 Paper Drawers 3 and 4 p 124 ...

Страница 114: ...114 Paper Deck Unit A1 Paper Deck Unit D1 Optional p 127 Copy Tray Q1 Optional p 158 Duplex Color Image Reader Unit G1 Optional p 131 ...

Страница 115: ...115 Troubleshooting Insertion Unit p 134 Inside the Insertion Unit p 137 Folding Unit p 140 External 2 3 Hole Puncher A1 p 144 ...

Страница 116: ...116 Output Area p 150 Front Cover of the Booklet Finisher P1 p 153 Saddle Stitcher Unit of the Booklet Finisher P1 p 155 Inside the Top Cover p 148 ...

Страница 117: ...ed paper The Copy Tray Q1 Paper Deck Unit A1 Paper Deck Unit D1 are the optional products Inside the Upper and Lower Right Covers When the Paper Deck Unit A1 Paper Deck Unit D1 is attached move the Paper Deck Unit A1 Paper Deck Unit D1 away from the main unit beforehand 1 Remove any jammed paper from the upper right cover of the main unit 1 Open the upper right cover 2 Remove any jammed paper 3 Cl...

Страница 118: ... be careful not to get your fingers caught as this may result in personal injury When thePaper Deck Unit A1 Paper Deck Unit D1 is attached reconnect the Paper Deck Unit A1 Paper Deck Unit D1 to the main unit 3 Follow the instructions on the touch panel display The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 119: ...ed in Copy Tray Q1 Optional on p 158 to remove the jammed paper 1 Open the front cover of the main unit 2 Turn the dial in the direction of the arrow counterclockwise 10 times This procedure makes it easier to remove the jammed paper in the following procedures because the jammed paper moves to the fixing transport unit ...

Страница 120: ...t 4 Remove any jammed paper from the left guide 1 Open the left guide 2 Remove any jammed paper 5 Remove any jammed paper from the fixing unit If you cannot pull out the jammed paper proceed to the next step Do not pull out jammed paper by force as this may leave torn pieces inside the machine and cause the machine to malfunction ...

Страница 121: ...guide When closing the guide be careful not to get your fingers caught as this may result in personal injury 7 Remove any jammed paper from the fixing unit 1 Pull the paper gently 2 Turn the knob to the left to remove any jammed paper 3 Close the left guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Страница 122: ... lever to its original position 3 Close the front cover When returning the unit to its original position or closing the cover be careful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the touch panel display The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 123: ... appears on the touch panel display to remove the jammed paper The Paper Deck Unit A1 and Paper Deck Unit D1 are optional products Multi purpose Tray When the Paper Deck Unit A1 Paper Deck Unit D1 is attached move the Paper Deck Unit A1 Paper Deck Unit D1 away from the main unit beforehand 1 Remove the paper that is not jammed from the multi purpose tray 1 Open the upper right cover 2 Remove all o...

Страница 124: ... attached reconnect the Paper Deck Unit A1 Paper Deck Unit D1 to the main unit 3 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared Paper Drawers 3 and 4 1 Remove any paper jammed in the paper drawer 1 Press the open button of the paper drawer that is feeding the paper 2 Grip the handle and...

Страница 125: ...the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared Paper Drawers Right Left 1 Pull out the paper drawer 1 Press the open button of the paper drawer that is feeding the paper 2 Pull out the paper drawer until it stops If the paper drawer seems to be stuck do not pull it out by force Push it back in...

Страница 126: ...hine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury 3 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 127: ...e optional product 1 Move the paper deck away from the main unit 1 Press the release button 2 Move the paper deck away from the main unit 2 Remove any paper jammed in the side of the paper deck Paper can also be jammed in the feeding slot on the side of the main unit Remove any jammed paper from the feeding slot ...

Страница 128: ...4 Open the paper deck 1 Press the open button 2 Open the paper deck The inside lifter automatically descends to the paper loading position If the machine is in the Sleep mode the touch panel is not displayed and only Energy Saver is lit you may be unable to open the paper deck unit In this case press Energy Saver to reactivate the machine and then press the open button on the paper deck unit 5 Rem...

Страница 129: ... the paper deck be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 130: ...r is already curled Step 3 2 Align the edges of paper and reload it Remove the paper with a problem Check that the machine operates normally Finish 3 Fan all four borders of paper well Check that the machine operates normally Finish 4 Check that the paper stack is not curled Turn the paper stack over and check that the paper stack is not curled to the opposite direction Step 7 5 Turn the paper sta...

Страница 131: ...y to remove the jammed original The Duplex Color Image Reader Unit G1 is an optional product 1 Remove originals from the original supply tray 2 Remove any originals from the feeder cover 1 Pull the lever and open the feeder cover 2 Remove any jammed originals If there is difficulty in removing jammed paper do not try to remove it forcibly and proceed to step 3 3 Open the inner cover holding it by ...

Страница 132: ...inals 1 Turn the green feed dial 2 Remove any jammed originals 5 Close the inner cover and the feeder cover 1 Close the inner cover 2 Close the feeder cover When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Страница 133: ...t in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder If there is difficulty in removing jammed paper close the feeder and open the feeder cover and the inner cover and then proceed to step 4 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the pap...

Страница 134: ...ternal 2 3 Hole Puncher A1 or the finisher when clearing jams Lift up the insertion unit before removing jams from the External 2 3 Hole Puncher A1 or the finisher Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge and a staple case discard the punch waste or clear paper or staple jams prints may stil...

Страница 135: ... the paper that is not jammed 2 Remove any jammed paper 3 Close the top cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 3 Open the front cover and the insertion unit 1 Open the front cover 2 Open the insertion unit ...

Страница 136: ...ay result in personal injury 5 Close the insertion unit and the front cover 1 Close the insertion unit 2 Close the front cover When closing the insertion unit and the cover be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper ...

Страница 137: ...137 Troubleshooting Inside the Insertion Unit 1 Open the front cover of the Document Insertion Folding Unit H1 or Document Insertion Unit L1 2 Open the upper delivery guide 3 Remove any jammed paper ...

Страница 138: ...138 4 Close the upper delivery guide When closing the guide be careful not to get your fingers caught as this may result in personal injury 5 Open the lower delivery guide ...

Страница 139: ...areful not to get your fingers caught as this may result in personal injury 7 Close the front cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 140: ...140 Folding Unit 1 Open the front cover of the Document Insertion Folding Unit H1 2 Open the lower delivery guide 3 Pull out the folding unit ...

Страница 141: ...the exit slot 1 Push out any jammed paper toward the exit slot 2 Remove any jammed paper 5 Remove any jammed paper from the left guide 1 Open the left guide 2 Remove any jammed paper from the inside guide 3 Remove any jammed paper from the outside guide ...

Страница 142: ...o get your fingers caught as this may result in personal injury 7 Close the left guide and return the folding unit to its original position 1 Close the left guide 2 Return the folding unit to its original position When closing the guide and returning the unit to its original position be careful not to get your fingers caught as this may result in personal injury ...

Страница 143: ...uide 2 Close the front cover When closing the guide and cover be careful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 144: ...uch panel display Check the location of the paper jam and follow the procedure described below while referring to the directions that appear on the touch panel display to remove the jammed paper The External 2 3 Hole Puncher A1 is an optional product 1 Open the front cover of the puncher waste tray 2 Set the green knob to the fixed position ...

Страница 145: ... 2 Staple Finisher P1 If the Document Insertion Folding Unit H1 or Document Insertion Unit L1 is attached open the insertion unit 4 Open the top cover of the finisher If the Document Insertion Folding Unit H1 is attached lift the insertion unit 5 Open the delivery guide Delivery Guide ...

Страница 146: ...cover of the puncher unit 7 Remove any jammed paper from the puncher unit and the finisher 8 Close the delivery guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Страница 147: ...unit If the Document Insertion Folding Unit H1 or Document Insertion Unit L1 is attached to the main unit close the insertion unit 3 Close the front cover of the puncher waste tray When closing the cover be careful not to get your fingers caught as this may result in personal injury 11 Follow the instructions on the touch panel display The screen indicating the directions on how to clear the paper...

Страница 148: ...w while referring to the directions that appear on the touch panel display to remove the jammed paper The Staple Finisher P1 Booklet Finisher P1 Document Insertion Folding Unit H1 and Document Insertion Unit L1 are optional products Inside the Top Cover 1 Open the front cover of the finisher 2 1 1 Booklet Finisher P1 2 Staple Finisher P1 If the Document Insertion Folding Unit H1 or Document Insert...

Страница 149: ... 1 close the insertion unit When closing the cover be careful not to get your fingers caught as this may result in personal injury 4 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 5 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeat...

Страница 150: ...tput slot 2 Remove any jammed paper 3 Close the output slot If a paper jam occurs when you are printing in the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume after you clear the paper jam 2 Open the front cover of the finisher 2 1 1 Booklet Finisher P1 2 Staple Finisher P1 If the Document Insertion Folding Unit H1 or Document Insertion Unit ...

Страница 151: ...151 Troubleshooting 3 Open the top cover of the finisher 4 Open the delivery guide 5 Remove any jammed paper ...

Страница 152: ...p cover If you open the Document Insertion Folding Unit H1 or Document Insertion Unit L1 in step 2 close the insertion unit 2 Close the front cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper ja...

Страница 153: ...Front Cover of the Booklet Finisher P1 1 Open the front cover of the finisher If the Document Insertion Folding Unit H1 or Document Insertion Unit L1 is attached open the insertion unit 2 Open the top cover of the finisher ...

Страница 154: ...ult in personal injury Springs are attached to the upper delivery guide so it returns to its original position when released 4 Remove any jammed paper from the lower delivery guide 1 Tilt the lower delivery guide to the right 2 Remove any jammed paper 3 Return the lower delivery guide to its original position When releasing the upper delivery guide be careful not to get your fingers caught as this...

Страница 155: ...the insertion unit 2 Close the front cover of the finisher When closing the covers be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared Saddle Stitcher Unit of the Booklet Finisher P1 1 Open the front cover of t...

Страница 156: ...ob on the right in the direction of the arrow counterclockwise 3 While pushing in the larger knob on the left turn it in the direction of the arrow clockwise 4 Remove any jammed paper protruding from the saddle stitcher unit ...

Страница 157: ...wer delivery guide to its original position be careful not to get your fingers caught as this may result in personal injury 6 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly un...

Страница 158: ...ears on the touch panel display to remove the jammed paper The Copy Tray Q1 is an optional products 1 Remove the outputted paper from the output tray 2 Remove any jammed paper If you pull the jammed paper gently and you can pull out remove the paper If you pull jammed paper gently and fail to pull out proceed to the next step Do not pull out jammed paper by force as this may leave torn pieces insi...

Страница 159: ...rrow 3 Pull out the fixing transport unit 4 Remove any jammed paper from the left guide 1 Open the left guide 2 Remove any jammed paper 5 Remove any jammed paper from the fixing unit If you cannot pull out the jammed paper proceed to the next step Do not pull out jammed paper by force as this may leave torn pieces inside the machine and cause the machine to malfunction ...

Страница 160: ...en closing the guide be careful not to get your fingers caught as this may result in personal injury 7 Remove any jammed paper from the fixing unit 1 Pull the paper gently 2 Turn the knob to the left to remove any jammed paper 3 Close the left guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Страница 161: ...e green lever to its original position 3 Close the front cover When closing the cover and returning the unit to its original position be careful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the touch panel display The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Страница 162: ... of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams If paper tears while you are trying to remove jammed paper from the machine make sure that you remove all of the torn pieces The paper loaded in the paper drawer differs from the setting Make sure that the paper loaded in the paper drawer matche...

Страница 163: ...displayed repeatedly until the staple jam is cleared If you press Close you can continue operations such as setting modes or scanning originals even if the jammed staple is not removed immediately Locations of Staple Jams For information on the parts of the machine in which staple jams occur and instructions on clearing staple jams see the following A B Stapler Unit of the Staple Finisher P1 Bookl...

Страница 164: ...n the touch panel display to remove the jammed staple Make sure to close all covers and paper drawers of the machine before clearing any staple jams The Staple Finisher P1 and Booklet Finisher P1 are optional products 1 Open the front cover of the finisher 2 1 1 Booklet Finisher P1 2 Staple Finisher P1 2 Lift and pull out the staple case from the stapler unit holding it by the green tab ...

Страница 165: ...staple case to its original position 4 Gently push the staple case back into the finisher and push down firmly until it is securely in place 5 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury After the cover is closed the stapler unit may automatically perform a dry stapling operation to reposition the stap...

Страница 166: ...before clearing any staple jams Before clearing a staple jam in the saddle stitcher unit remove all paper that has been output to the booklet tray The Booklet Finisher P1 is an optional product 1 Open the front cover of the finisher 2 Pull out the saddle stitcher unit 1 2 1 Stapler Unit of the Saddle Stitcher Unit 2 Saddle Stitcher Unit 1 Grip the handle of the saddle stitcher unit and pull out un...

Страница 167: ...containing the jammed staples holding it by its left and right sides 4 Push up the tab on the staple case A B 1 Push down Part A to unlock 2 Push up Part B 5 Remove any jammed staples B 1 Remove any jammed staples 2 Return Part B to its original position ...

Страница 168: ...addle stitcher unit and return it to its original position When returning the saddle stitcher unit to its original position be careful not to get your fingers caught as this may result in personal injury 8 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury When you have cleared the staple jam be sure to manua...

Страница 169: ... Scan and Send you can send up to 999 pages at one time Delete any unnecessary files in the Mail Box and Fax I Fax Inbox to free up memory For the Copy Function Follow the directions below based on the message that appears on the touch panel display If the message Scanning will be canceled because the memory is full Do you want to print the scanned pages appears Select Yes or No Yes No The pages s...

Страница 170: ...Do you want to store the scanned pages appears Select Yes or No Yes No The pages scanned into memory are stored When storing is complete scan the remaining originals The pages scanned into memory are not stored If the message Scanning will be canceled because the memory is full Wait a moment then try again appears Select OK OK Returns to the Basic Features screen of the function you are using ...

Страница 171: ...rinting cannot be performed because of an operational error When you need to make a decision or take some action during scanning or printing When you need to make a decision or take some action while browsing the network Example of an Error Message on the Touch Panel Display Example of an Error Message on the Web Browser For information on error messages and instructions on resolving errors see e ...

Страница 172: ...a job or operation is not completed normally Results row of the Communication Management Report If an error occurs during a send receive or fax job the error code is printed iRADVXXXX 04 12 2012 START TIME END TIME TYPE DELIVER DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DELIVER DELIVER DELIVER TO FROM DATA DETAILS RESULT DEVICE INFORMATION COMMUNICATION LOG...

Страница 173: ...ve problems when using the printer driver or fax driver for Windows The following screens indicate the directions on how to display Troubleshooting from the screen for the printer driver The screens may differ depending on the operating system and the type and version of the printer driver you are using ...

Страница 174: ...l be available When Limited Functions Mode Is Displayed If Limited Functions Mode is displayed you can temporally set the Limited Functions Mode to continue to use the machine until the cause of the malfunction is cleared For more information see Setting the Limited Functions Mode from the Service Call Message Screen on p 177 When a Service Call Message Is Displayed on the Bottom of the Screen Eve...

Страница 175: ...en the main power switch cover 2 Press the main power switch to the side 3 Close the main power switch cover If you turn OFF the main power switch when there is a job waiting to print that job is erased 2 Wait at least 10 seconds after the Main Power Indicator is turned off and then turn the main power switch back to ON 1 Open the main power switch cover 2 Press the main power switch to the I side...

Страница 176: ...is may result in electrical shock Always grasp the power plug when disconnecting the power cord Pulling on the power cord may expose or snap the core wire or otherwise damage the power cord If the power cord is damaged this could cause current to leak resulting in a fire or electrical shock When you contact your local authorized Canon dealer have the following information available Product name De...

Страница 177: ...set to On See e Manual Security 1 Press Limited Functions Mode Yes A message prompting you to restart the machine turning the main power switch OFF and then ON appears 2 Turn OFF the main power of the main unit 1 Open the main power switch cover 2 Press the main power switch to the side 3 Close the main power switch cover 3 Wait at least 10 seconds after the Main Power Indicator is turned off and ...

Страница 178: ...the Scan function is restricted Copy Fax 1 Scan and Send Scan and Store 2 Access Stored Files 3 Fax I Fax Inbox Secure Print Remote Scan Web Access Shortcut to Settings Registration Tutorial Workflow Composer Document Scan Code Analyzer for MEAP 4 Other MEAP Applications 5 Control Panel Available Unavailable Available Functions When the Print function is restricted When the Scan function is restri...

Страница 179: ...ilable by installing each MEAP application May not be available depending on the restricted functions 6 The registered button may not be available depending on the restricted functions 7 Print List on the Job Log screen and Register on the Consumable screen are not available A print job is automatically canceled when the Print function is restricted A scan job is automatically canceled when the Sc...

Страница 180: ... in a one touch button p 191 Q15 Can I add an arbitrary subject when sending e mail p 192 Q16 How do I change the storage period for the scanned file stored in the Mail Box p 192 Q17 How do I access the Advanced Box from a computer p 193 Q18 How do I forward received data to the Advanced Box p 193 Q19 How do I set to create a booklet with a file in a mail box p 194 Q20 I cannot print PDF files sto...

Страница 181: ...anel display What do they mean p 204 Q38 I cannot print from the computer Did the machine malfunction p 204 Q39 It seems as though turning OFF the machine is different from the previous imageRUNNER I am afraid that this may be a wrong operation p 205 Q40 The touch panel display is completely black p 205 Q41 I have just sent an important document via facsimile Can I check to make sure that it was s...

Страница 182: ...el 2 Press Copy Print Job Status from the Print drop down list 3 Select the job press Interrupt Priority Print 4 Press Interrupt and Print Additional Information You can scan the original even if the machine is waiting or printing Reserved Copying For more information see e Manual Copy 2 When copying the Scan screen for the next document is displayed Is there a way to not display this screen When ...

Страница 183: ...cement Setting procedure 1 Press Scan and Send or Fax Options 2 Press Finished Stamp Close Additional Information After the original is sent you can also send a job done notice to the specified e mail address Job Done Notice For more information see e Manual Scan and Send or Fax 4 Do I need to enter the address of the recipient every time You can store frequently used destination in the Address Bo...

Страница 184: ...res screen or the Fax Basic Features screen For more information see e Manual Scan and Send or Fax 5 Can I send a fax to multiple destinations You can send a fax to multiple destinations at the same time using the following methods Specifying Multiple Destinations from the Fax Screen 1 Enter a fax number using numeric keys or press OK 2 Continue entering the other fax numbers press OK 3 Press Star...

Страница 185: ...er Side Using Windows 7 1 Right click the new folder click Property Sharing 2 Click Sharing select the users you want to authorize access 3 Click Add select Read Write for Permission Level for the added users 4 Click Sharing End 5 Click Advanced Sharing select Share this folder click Permission 6 Select the users you want to authorize access select Allow for Full Control 7 Click OK OK Close Using ...

Страница 186: ...ia screen enter the IP address for the computer you are using press Start Searching 4 Specify the file server confirm the settings press OK Specifying the File Server by Browsing 1 Press Scan and Send New Destination File 2 From the protocol drop down list press Windows SMB Browse 3 Select the work group name and file server specify each settings press OK Additional Information You can use the fol...

Страница 187: ...ement for Management Settings 2 Click Address Lists for Import Export Individually Import 3 Select the file you want to import and specify the desired settings click Start Importing Additional Information To perform this procedure you must have administrator privileges For more information see e Manual Security You can also export and import forwarding settings For more information see e Manual Re...

Страница 188: ...me I Fax Address or Fax Number Page Number Destination Name FAX 404 XXX XXXX CANON SALES Sender s Name TTI Sender Information Registering the sender s name 1 Press Settings Registration 2 Press Function Settings Send Fax Settings 3 Press Register Sender Name TTI Register Edit enter the sender s name 4 Press OK Displaying Printing the TX Terminal ID 1 Press Fax Options Sender Name TTI 2 Select the ...

Страница 189: ...Entered Fax Number in Settings Registration is set a screen to enter the number for confirmation is displayed By entering the number again you can reduce the risk of transmission error Setting procedure 1 Press Settings Registration 2 Press Function Settings Send Fax Settings 3 Press Confirm Entered Fax Number On OK Additional Information To perform this procedure you must have administrator privi...

Страница 190: ...en Additional Information If Register Options Shortcuts is selected from you can register the Options shortcut button on the Fax Basic Features screen 13 How can I make use of multiple telephone lines You can specify the settings using the following method Selecting a telephone line when sending 1 Press Fax Options Select Line 2 Select the telephone line press OK Close Setting the sending and rece...

Страница 191: ...in a one touch button Press on the Fax screen or One Touch on the Scan and Send screen Registering Editing from the Fax Screen 1 Press select the button to register edit press Register Edit 2 Register edit the address press Close Registering Editing from the Scan and Send Screen 1 Press One Touch Register select the button to register edit 2 Press Register Edit register edit the address press Clos...

Страница 192: ...ge period for the scanned file stored in the Mail Box You can change the time until files are automatically erased from Set Register Mail Boxes in Settings Registration Change the setting as necessary You can set the time until the files are automatically erased to 0 none 1 2 3 6 12 hours 1 2 3 7 30 days The default setting is 3 days Setting procedure 1 Press Settings Registration 2 Press Function...

Страница 193: ... to Off Additional Information For more information see e Manual Security 18 How do I forward received data to the Advanced Box Specify an Advanced Box destination registered in the Address Book as the forwarding destination Registering an Advanced Box Destination in the Advanced Box 1 Press Settings Registration 2 Press Set Destination Register Destinations Register New Dest 3 Press File register...

Страница 194: ... OK Additional Information For details on the Booklet mode settings see e Manual Access Stored Files Use a document that was stored with the Booklet Scan mode set For details on the Booklet Scan mode settings see e Manual Scan and Store 20 I cannot print PDF files stored in the Advanced Box Are optional products required The following optional products are required to print PDF files PS Printer Ki...

Страница 195: ...er driver For information on the number of sheets that can be saddle stitched at one time see e Manual Optional Products Software 22 The content of the reverse side appears on the copies You can erase the background color of the original and prevent the original image on the reverse side of thin originals from appearing on the copies by using Background Density Original Copy Setting procedure 1 Pr...

Страница 196: ...an Feeder 3 Load 10 sheets of blank paper in the feeder press Start Automatic gradation adjustment 1 Press Settings Registration 2 Press Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation 3 OK Start Printing Additional Information For more information on Automatic Gradation Adjustment see e Manual Settings Registration 24 The printed paper is warped If you print an original filled w...

Страница 197: ... with another user s output To check 1 Press Status Monitor Cancel 2 Press Copy Print Log press the drop down list 3 Select the job type to display and check the log Additional Information When printing from the computer you can set a password for printing Secured Printing You can prevent another user from taking the output by mistake or prevent outputs from being left behind because the print job...

Страница 198: ...n make copies or send a facsimile of different size originals at the same time by using the Different Size Originals mode The Different Size Originals mode enables you to copy scan different size originals with the same widths 11 x 17 and LTR or LTRR and STMT etc or different widths 11 x 17 and LGL or LTR and STMT etc together Setting procedure 1 Press Copy or Fax Options Different Size Originals ...

Страница 199: ...5 Press Start Additional Information A paper jam is more likely to occur with paper already printed on compared to new paper 29 Can I output paper to a different tray according to the function You can set the output tray for each function and set priorities for outputting paper The output trays indicated by Tray A B and C differ according to the optional product attached to the machine Setting pro...

Страница 200: ...b index 52 to 256 g m2 Size 11 x 17 LGL LTR LTRR STMTR EXEC Custom size 4 x 5 7 8 to 11 3 4 x 19 1 4 100 mm x 148 mm to 297 mm x 487 7 mm Type Thin Plain Recycled Color Pre Punched Bond Heavy 1 Heavy 2 Heavy 3 Tracing Transparency Labels Letterhead Additional Information For more information on the available paper types see e Manual Basic Operations 31 How do I print data received via fax I fax on...

Страница 201: ...with forwarding errors are stored in Memory RX Inbox If Fax Memory Lock or I Fax Memory Lock is set to Off jobs with forwarding errors are printed If you select Off no jobs with forwarding errors are printed Additional Information For more information see e Manual Settings Registration 33 When a fax fails to be sent both the TX Report and the Fax TX Report are output Is there a way to not output t...

Страница 202: ...ettings 3 Press Forwarding Settings Forward w o Conditions specify the Confidential Fax Inbox as the forwarding destination 4 Press OK Close Additional Information If the Fax Memory Lock is being used received data is stored in the Memory RX Inbox without being printed For more information see e Manual Settings Registration 35 What is the model number of the staple cartridge for the finisher or th...

Страница 203: ...problem The procedure for clearing a paper jam is displayed on the touch panel display Follow the instructions to clear the paper jam Fixing Transport Unit Inside the Main Unit Feeder Additional Information If the problem is still not resolved see Chapter 4 Troubleshooting ...

Страница 204: ...or codes described in e Manual Problem Solving Additional Information For instructions on using Status Monitor Cancel see e Manual Status Monitor Cancel 38 I cannot print from the computer Did the machine malfunction Check the following possible causes Is the network cable disconnected Hub Ethernet Cable Is it possible that there is a network problem Is the machine turned ON Is there a paper jam o...

Страница 205: ...ne 40 The touch panel display is completely black The main power has not been turned ON or the machine may have entered the Auto Sleep mode to save energy Follow the procedure below Turning the main power ON 1 Check whether the power plug is firmly inserted into the outlet 2 Open the main power switch cover located on the right side of the machine and switch the main power switch to the I side to ...

Страница 206: ... Page Limits specify the page limit settings press OK 41 I have just sent an important document via facsimile Can I check to make sure that it was sent correctly You can check the send job status from the Status Monitor Cancel screen or receive notification of the sending result via e mail To check from the Status Monitor Cancel screen 1 Press Status Monitor Cancel 2 Press Send Log To receive send...

Страница 207: ...n Displayed Language English Displayed Language Other Setting procedure 1 Press Settings Registration 2 Press Preferences Display Settings Language Keyboard Switch On Off 3 Press On OK Language Keyboard Switch 4 Select the language to display press OK Additional Information You can follow the procedure below to display a shortcut to the language switch on the Main Menu screen 1 Press Other Main Me...

Страница 208: ...lay That Appears after the Machine Is Turned ON 1 Press Settings Registration 2 Press Preferences Display Settings Default Screen after Startup Restoration 3 Select the settings press OK Changing the Displayed Function 1 Press 2 Press Main Menu Button Display Settings 3 Select the layout or the order to display the function key press OK Additional Information To perform this procedure you must hav...

Страница 209: ...Address Settings IPv6 Address 1 Press Settings Registration 2 Press Preferences Network TCP IP Settings 3 Select IPv6 Settings Use IPv6 On 4 Press Manual Address Settings Starting the Remote UI Run the Web browser for the computer enter http IP address of the machine in the address bar Additional Information To perform this procedure you must have administrator privileges For more information see ...

Страница 210: ...nter settings 3 Click OK Using a Macintosh Page Settings 1 Click Page Setup from the File menu in the application software 2 Select each item as indicated below Setting Page Attributes Printer The name of your printer 3 Click the Settings drop down list Save As Default OK Print Settings 1 Click Print from the File menu in the application software 2 Click the Printer drop down list select the name ...

Страница 211: ...ick Print 47 Is there a way to adjust the sound heard when fax sending receiving is complete You can use Volume Settings on the control panel to adjust the volume Setting procedure 1 Press Volume Settings on the control panel 2 Press or to adjust the Alarm Volume and Monitor Volume press OK ...

Страница 212: ...om the computer to the multitasking machine Workflow Composer The Workflow Composer is an application that increases the efficiency of operations that use multiple functions of the machine By creating and registering combinations of functions that are frequently used on the machine you can repeatedly reuse the same combination of functions SMS Application Install Machine Additional Information For...

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Страница 214: ...ur regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 HarbourFront Avenue 04 01 Keppel Bay Tower Singapore 098632 CANON HONGKONG CO LTD 19 F The Metr...

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