37
Error Messages
Error Message
Cause
Corrective Action
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
The last portion of roll paper was
used during a print job. The paper
was not advanced because the
trailing edge is taped to the roll.
Turn off the printer and remove the roll from the printer
before restoring power.
Fastening tape or the
Belt
Stopper
has not been removed
inside the
Top Cover
.
Turn off the printer, open the
Top Cover
and remove
the tape or the
Belt Stopper
before restoring power.
An error requiring service may
have occurred.
Turn off the printer and wait at least three seconds
before restoring the power.
Hard disk error.
The format of the printer's hard
disk is invalid.
Press the
OK
button to start reformatting the hard
disk. When formatting is finished, data on the printer
hard disk is erased and the printer automatically
restarts.
If the message is displayed again, write down the
error code and message, turn off the printer, and
contact your Canon dealer for assistance.
File read error.
Files on the printer's hard disk
have become corrupted.
Restart the printer. Only the corrupted files will be
deleted, and the printer will restart.
Unknown file.
Data sent to keep the printer up to
date (such as paper information) is
in the wrong format.
Check the data. Turn off the printer and wait a while
before restoring power, and then resend the data.
You have uploaded firmware for a
different model.
Check the firmware version. Turn off the printer and
wait a while before restoring power, and then resend
the firmware.
If the message is displayed again, contact your Canon
dealer for assistance.
Wrong paper feed slot for
manual paper.
The
Paper Feed Slot
used to
load the sheet is different from
the
Paper Feed Slot
specified in
Paper Source
in the printer driver.
Load the sheet in the
Paper Feed Slot
matching the
printer driver
Paper Source
setting as follows.
Change the printer driver
Paper Source
setting to
match the
Paper Feed Slot
where the sheet is loaded
as follows.
Press
▲
or
▼
to select
Eject Paper
, and then
press the
OK
button to stop printing.
1.
Load the paper in the
Paper Feed Slot
specified in
the printer driver.
2.
Press
▲
or
▼
to select
Stop Printing
, and then
press the
OK
button to stop printing.
1.
In the printer driver, change the
Paper Source
setting to match the
Paper Feed Slot
where the
sheet is loaded, and then resend the print job.
2.
The sheet is now ejected.
The printer will resume printing.
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