2
Paper Problems
Phenomenon
Roll paper cannot be inserted into
the paper feed slot
The roll paper is warped.
Straighten out curls and reload the roll.
Cannot load sheets
Press the
Load
button and select the paper source.
The paper source selection is
incorrect.
Paper is not cut neatly
The paper is bent or curled at the
cut position.
Straighten out any curling by the edges of the paper.
Reload the paper correctly.
Paper rises by the ends of the cut
position before it is cut.
Paper is not cut
The printed document became
caught on a foreign object by
the
Output Tray
, which lifted the
document. The
Cutter
passed
under the paper.
In the printer driver,
No
or
Cut Guideline
is specified in
Auto
Cut
.
Remove the foreign object by the
Output Tray
to
enable the printer to eject the printed document,
keeping it level.
Specify
Yes
in
Auto Cut
in the printer driver.
Cause
Corrective Action
Troubleshooting
This section gives troubleshooting tips in case of problems.
Depression on the leading edge is
left
Keeping a roll in the printer for a
long time without printing on it may
leave a depression on the leading
edge.
When printing quality is most important, we
recommend setting
TrimEdge Reload
to
On
or
Automatic
so that the paper edge is automatically cut
before printing.
Paper is jammed by the paper feed
slot.
(
→
, If Roll Paper Jams)
(
→
, If a Sheet Jams)
Remove the jammed paper.
You are using paper that cannot be
cut with the
Cutter Unit
.
Specify
Manual
in
Cutting Mode
in the
Control
Panel
menu and use scissors or a cutting tool to cut
the roll after printing.
(
→
"Specifying the Cutting Method for Rolls," User's
Guide)
(
→
, Menu Map)
After a roll was advanced, the
paper was manually pulled out
by force, closing the
Paper Feed
Slot
.
Remove the roll and open the paper feed slot.
(
→
, Removing the Roll from the Printer)
In the
Control Panel
menu,
Cutting Mode
is set to
Eject
or
Manual
.
If the
Cutting Mode
is
Eject
, press the
Cut
button to
cut the paper.
If the
Cutting Mode
is
Manual
, cut rolls with scissors
or the like.
Cut Speed
is not configured
correctly in the
Control Panel
menu.
Change the
Cut Speed
setting in the
Control Panel
menu.
(
→
, Menu Map)
During cutting, the paper falls at an
angle.
In the
Control Panel
menu, set
Cutting Mode
to
Eject
. Hold documents after printing, as they are cut.
(
→
"Specifying the Cutting Method for Rolls," User's
Guide)
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