T
ROUBLESHOOTING
99
DVD drive
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
1 Press the eject button below the DVD slot on the front of the
imagePRESS Server.
2 If the problem persists, check the cable connections to the
).
3 If the problem persists, you may need to replace the DVD
).
4 If the problem persists, you may need to replace the
motherboard (see
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall the
system software (see
).
4 Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see
5 If the problem persists, you may need to replace the
motherboard (see
Clock is slow.
Missing or dead battery on the
motherboard
Replace the battery on the motherboard and update the time
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
Symptom
Possible cause
Suggested action