T
ROUBLESHOOTING
101
Network (continued)
Unable to connect to
the network, or the green
LED on the RJ-45
network port is
not lit.
Possibly one of the following:
• Network cable is connected to
the wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is faulty
• Network is faulty
• If the imagePRESS Server requires a
static IP address (for example, in a non-
DHCP network environment), it may
need to be reconfigured. A static IP
address is deleted when system software
is reinstalled.
• System software is corrupted
• Network interface on the
imagePRESS Server motherboard
is faulty
1 If the problem persists, have the network administrator
check Network Setup. To configure a static IP address (if
applicable for the customer site), work with the network
administrator as described on
.
2 If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, the problem may be
with the network.
3 If the problem persists, restore the backup, or reinstall the
system software (see
).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see
).
System starts up slowly
then displays one or more
DHCP error messages on
the control panel.
Possibly one of the following:
• Network cable is connected to the wrong
RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is faulty
• Network is faulty
• System searches for a nonexistent DHCP
server because DHCP is enabled by
default on the imagePRESS Server, but
the customer’s network is not using
DHCP
• Ethernet interface on the imagePRESS
Server motherboard is faulty
• System software is corrupted
1 If the problem persists, ask the network administrator
to check Network Setup. To configure a static IP address (if
applicable for the customer site, as in a non-DHCP
environment), work with the network administrator as
described on
2 If the problem persists, ask the network administrator
to check other devices on the network.
If other devices are not functioning, the problem may
be with the network.
3 If the problem persists, restore the backup, or reinstall
system software (see
).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly
and the problem persists, replace the motherboard
(see
).
Symptom
Possible cause
Suggested action
