Canon 0373B001AA - Pixma Pro9500 Professional Large Format Inkjet Printer Скачать руководство пользователя страница 70 | Manualshive

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Troubleshooting

66

Cannot Install the Printer Driver or an Application Program

Problem

Possible Cause

Try This

Cannot Install the
Printer Driver

Unable to proceed
beyond the Printer
Connection screen

Reinstall the printer driver.
1. Click Cancel on the Printer Connection

screen.

2. Click Start Over on the Installation

Failure screen.

3. Click Back on the screen that appears

next.

4. Click Exit on the Welcome screen, then

remove the CD-ROM.

5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications

(including anti-virus programs) are
running.

9. Carefully follow the procedures

described in the

Easy Setup

Instructions

and reinstall the driver.

Installation does
not start
automatically when
the

Setup CD-ROM

is inserted into the
drive

If the printer driver installation did not start automatically when you inserted the

Setup CD-ROM

into the CD-ROM drive:

1. Click Start and select My Computer.
2. Double-click the CD-ROM icon

.

For non-Windows XP, double-click the My Computer icon on the desktop and then
double-click the CD-ROM icon

.

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer. If the icon is still not
displayed, try different disks and see if they are displayed. If other disks are
displayed, there is a problem with the

Setup CD-ROM

. Contact the Customer Care

Center.

Installation
procedure not
followed correctly

Follow the

Easy Setup Instructions

packaged with your printer for proper printer

driver installation.

If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.

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Содержание 0373B001AA - Pixma Pro9500 Professional Large Format Inkjet Printer

Страница 1: ...NON INC 2007 PRINTED IN JAPAN series Photo Printer Quick Start Guide The following ink tanks are compatible with this printer For details on ink tank replacement refer to Replacing an Ink Tank in this guide Q T 5 0 1 4 5 V 0 2 ...

Страница 2: ...nd updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 9 Matte Black 1033B002 PGI 9 Photo Black 1034B002 PGI 9 Cyan 1035B002 PGI 9 Magenta 1036B002 PGI 9 Yellow 1037B002 PGI 9 Photo C...

Страница 3: ...Photo Printer Quick Start Guide series ...

Страница 4: ...uters and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uni...

Страница 5: ...lors are Incorrect 45 Printing the Nozzle Check Pattern 47 Print Head Cleaning 52 Print Head Deep Cleaning 56 Aligning the Print Head 60 Troubleshooting Cannot Install the Printer Driver or an Application Program 66 Cannot Connect to PC Properly 67 The Printer Is Vibrating 68 Print Results Not Satisfactory or Contains Errors 68 Troubleshooting Printer Hardware 72 Paper Does Not Feed Properly 74 Pa...

Страница 6: ...e While in the printer s properties window click in the upper right corner Then click the feature you want to know more about or click the Help button when displayed While in the Page Setup dialog box or Print dialog box click in the lower left corner Clicking provides detailed information about each setting When the Help window appears select your desired topic Turning on the Printer 1 Press the ...

Страница 7: ...inking the printer is turned off About the Power Plug When removing the power plug after turing off the printer be sure to check that the POWER lamp is not lit If the power plug is removed from the wall outlet with the POWER lamp lit or blinking blue the printer cannot protect its print heads and may be unable to print ...

Страница 8: ...nsatisfactory results but can also cause the printer to jam or malfunction Folded curled or wrinkled paper Damp paper Excessively thin paper Auto Sheet Feeder Less than 64 gsm 17 lb Front Tray Less than 0 1 mm 4 mil Excessively thick paper Auto Sheet Feeder More than 105 gsm 28 lb plain paper except for supported Canon genuine media However you can use art paper that is not produced by Canon that ...

Страница 9: ...s various printers refer to Using Specialty Media on page 15 or Printing Media in the User s Guide on screen manual 1 Flatten the four corners of the paper before loading it z Before loading paper be sure to flatten its four corners Otherwise the paper may jam z When paper is curled gently bend it in the opposite direction of the curl without curling the reverse side and then load the paper For de...

Страница 10: ... Tray to its normal printing position See Returning the Front Tray to Its Normal Printing Position on page 14 1 1 2 2 2 Align the paper stack with the right edge of the Auto Sheet Feeder 3 Pinch the Paper Guide and slide it against the left side of the paper stack Load Limit Mark Do not load beyond this Load Limit Mark 1 Load the paper into the Auto Sheet Feeder with the print side facing UP Set t...

Страница 11: ...he printer See Non Canon Genuine Specialty Paper of the User s Guide on screen manual z When printing on plain paper 64 gsm 17 lb load up to 150 sheets in the Auto Sheet Feeder However the paper may not feed correctly depending on the type of paper and the environment high temperature high humidity low temperature low humidity If this happens reduce the number of sheets of paper by about half appr...

Страница 12: ...on can cause the paper to be jammed We recommend using Canon genuine photo media when printing photographs See Using Specialty Media on page 15 1 Load the paper and align it with the right edge of the Auto Sheet Feeder with the print side facing UP Load the paper lengthways regardless of the direction of the document You can load up to 20 sheets of 4 x 6 sized paper 10 sheets of 5 x 7 sized paper ...

Страница 13: ...NT FEED button is unlit when the Front Tray is in its normal printing position The FRONT FEED button lights when the Front Tray is in the Front Paper Feeding Position When loading paper in the Front Tray the paper sticks out from the back of the printer Keep a space of 40 cm 15 7 inches for this purpose behind the printer There are wheels on the back corners of the printer Lift up the front of the...

Страница 14: ... Side view of the printer 3 While keeping the Front Tray lifted tilt the Front Tray forward to set it in the Front Paper Feeding Position 1 Tilt the Front Tray upward 2 Lift the Front Tray until it stops The FRONT FEED button lights 4 Ensure that the FRONT FEED button is lit ...

Страница 15: ...REAR SUPPORT button to open the Rear Support 2 Press the right corner of the Rear Support to open the Rear Support Extension When loading paper that is Letter size or smaller this procedure is not necessary 3 Press the FRONT FEED button The printer starts making operating noises and then the POWER lamp flashes for about 20 seconds 1 Pull out the Front Tray Extension completely ...

Страница 16: ...the paper and reduce the print quality z To prevent paper from being curled we recommend handling it in the following ways Put unused paper back into the package and store them horizontally Remove only as many sheets from the package as you need right before printing z For details on how to load the paper refer to the appropriate section in Printing Media in the User s Guide on screen manual 2 Loa...

Страница 17: ...o not use paper thicker than this as it could jam in the printer z When printing on other than 14 x 17 355 6 x 431 8 mm paper from a PictBridge compliant device load paper in the Auto Sheet Feeder For details on paper that can be used for a PictBridge compliant device refer to About PictBridge Print Settings on page 27 To Print Continuously z To print from the Front Tray again return to 3 in step ...

Страница 18: ...wise the printer may be damaged z When the Front Tray is set to the Front Paper Feeding Position printing by using the Auto Sheet Feeder is not possible Be sure to set it to its normal printing position 1 Hold the Front Tray and slowly tilt it like you are closing it 2 Open the Front Tray Tilting the Front Tray lowers it to its normal printing position 1 Open the Front Tray to return it to its nor...

Страница 19: ...ited for Business Documents Super White Paper Media Type Paper Support Load Limit Printer Driver Setting for Media Type Auto Sheet Feeder Front Tray Super White Paper Up to 100 sheets 1 sheet Plain Paper Matte Photo Paper 13 x 19 1 sheet Letter up to 10 sheets 4 x 6 up to 20 sheets 13 x 19 1 sheet Letter 1 sheet 4 x 6 1 sheet Matte Photo Paper Photo Paper Plus Glossy 13 x 19 1 sheet Letter up to 1...

Страница 20: ...annot be used High Resolution Paper Glossy Photo Paper Photo Paper Glossy Photo Paper Plus Double Sided Photo Paper Pro Transparencies and T Shirt Transfers z When using plain paper 64 gsm or 17 lb up to 150 sheets 13 mm or 0 52 inches in height can be loaded in the Auto Sheet Feeder Select Plain Paper from Media Type in the printer driver z For a detailed description of printing media types refer...

Страница 21: ...er in the printer See Loading Paper in the Auto Sheet Feeder on page 5 or Loading Paper in the Front Tray on page 9 3 Create a document or open a file to print When printing in grayscale depending on an image the printing troubles may occur on the top and or bottom edges of the paper such as uneven coloration or white streaks In this case we recommend printing with the top and bottom margins of th...

Страница 22: ... 2 Ensure that your printer is selected 3 Click Preferences or Properties 1 Click Media Type to select the type of media loaded in the printer When printing on plain paper change the Media Type setting to Plain Paper The setting for printing on photo paper is set by default 3 Click OK 2 Ensure that Paper Source is set to the position in which you loaded the paper in step 2 ...

Страница 23: ... functions click Help or Instructions to view the Help or Printer Driver Guide on screen manual Instructions is displayed on the Main and Maintenance tabs only If the On screen Manual is not installed Instructions is not displayed z Selecting the Preview before printing check box displays a preview screen that allows you to confirm the selected printing effects and how your document will look when...

Страница 24: ...the printer See Loading Paper in the Auto Sheet Feeder on page 5 or Loading Paper in the Front Tray on page 9 3 Create a document or open a file to print When printing in grayscale depending on an image the printing troubles may occur on the top and or bottom edges of the paper such as uneven coloration or white streaks In this case we recommend printing with the top and bottom margins of the pape...

Страница 25: ...er size from Paper Size 4 Click OK 2 Confirm that Pro9500 series is selected in Format for 2 Select Quality Media from the pop up menu 3 Select the desired media type from Media Type When printing on plain paper change the Media Type setting to Plain Paper The setting for printing on photo paper is set by default 5 Select the print mode appropriate to your document from Print Mode 4 Ensure that Pa...

Страница 26: ...t Detailed Setting Select to fine tune the Print Quality and Halftoning settings z For details about the printer driver refer to the Printer Driver Guide on screen manual z To view the Printer Driver Guide on screen manual click on any Print dialog box that has a Quality Media Color Options Special Effects Borderless Printing or Margin selected from the pop up menu If the On screen Manual is not i...

Страница 27: ...Basic Printing 23 6 Print the document 1 Click Print Do not open the Top Cover while printing You can cancel a print job while printing See Canceling Printing on page 24 ...

Страница 28: ...ick Canon Pro9500 series on the taskbar 1 Click the printer s icon in the Dock and display the list of print jobs in progress If you are using Mac OS X v 10 2 8 click on the printer icon in the Dock to start up the Print Center and double click on the name of your printer in the Printer List to open a list of print jobs in progress 2 Select an undesired document and click the Delete icon The print...

Страница 29: ...PictBridge Compliant Device To connect a PictBridge compliant device to this printer use a USB cable recommended by the device s manufacturer Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the printer If you do so electric shock fire or damage to the device could result z When printing photos with the digital device connected to the printer it is a...

Страница 30: ...on the device or select Play mode manually after connecting the device to the printer Perform necessary operations according to the instruction manual supplied with your device 1 Make sure the device is turned off 2 Connect the device to the printer using a USB cable recommended by the manufacturer of the device The PictBridge compliant devices turn on automatically when connected to the printer F...

Страница 31: ...Bridge Print Settings Settings on a PictBridge Compliant Device This section describes the print settings on a PictBridge compliant device When operating the device be sure to follow the instructions given in the instruction manual of your PictBridge compliant device In the following description names of setting items are given according to those used in Canon brand PictBridge compliant devices Se...

Страница 32: ...cted in Paper type bordered printing will be performed even if you select Borderless in Layout Layout Setting Various layout options are available Bordered Borderless You can select whether or not to print an image with a border Shooting Info Exif Data 1 You can print shooting info Exif Data along with the image The following two options are available 1 up Prints the shooting info Exif Data in the...

Страница 33: ...d NR functions Face corrects the contrast of backlit images Red Eye corrects red eyes in portraits caused by flash photography For Flexible Color Adjustment With some types of Canon PictBridge compliant single lens reflex cameras you can make finer color adjustments by selecting the color mode that is most suitable for what you want to achieve You can select from Natural Natural M B W Cool tone or...

Страница 34: ... in the User s Guide on screen manual When you do not change print settings on a PictBridge compliant device Default is selected or when you use a device that does not have print setting menu the computer settings are applied When you do not change print settings both on a device and computer the printer prints images as follows Paper size 4 x 6 Paper type Photo Layout 1 up Borderless Date File No...

Страница 35: ...inter properties dialog box opens Opening the Printer Properties Dialog Box Directly from the Start Menu This method is used for printer maintenance and configuring shared print settings for all application programs When opening the printer properties dialog box from Properties the tabs related to the Windows function e g the Ports tab appear These tabs do not appear when opening the printer prope...

Страница 36: ...nd beautify the facial skin It is compatible with ExifPrint ExifPrint is the worldwide standard Under ExifPrint the digital camera can record data tags for specific camera settings and functions such as whether the flash was on or off if the camera was in portrait or night scene mode etc Canon PIXMA Printers support ExifPrint and use a suitable photo application to read the camera data precisely p...

Страница 37: ...e ink tanks during printing Perform the procedure below after printing is complete 1 Ensure that the printer is turned on If the POWER lamp is flashing blue wait until it stops flashing 2 Press the RESUME CANCEL button on the printer The printer vibrates for about ten seconds to two minutes to shake the ink tanks Do not open the Top Cover while the printer is operating the POWER lamp is flashing b...

Страница 38: ...e labels on the ink tanks so you do not mistakenly insert them in the wrong positions The installation positions of the ink tanks from the left are photo magenta photo black matte black photo cyan gray magenta yellow cyan green and red z Should missing characters or white streaks appear despite sufficient ink levels refer to When Printing Becomes Faint or Colors are Incorrect on page 45 z Photo Ma...

Страница 39: ...k lamp is unlit and the ALARM lamp on the printer is also unlit the function for detecting the remaining ink level has been released Replacing with a new ink tank will activate this function again Ink Level Indication on the PC Open the Canon IJ Status Monitor to check the ink level information 1 Open the printer properties dialog box See Accessing the Printer Driver Windows on page 31 2 Click Vie...

Страница 40: ...printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance The Canon IJ Printer Utility launches 5 Select Ink Level Information from the pop up menu The following dialog box is displayed Ink is low The symbol appears above an ink tank that is low You can continue printing but we recommend preparing a new ink tank to replace the asso...

Страница 41: ...mcorder see An Error Message is Displayed on a PictBridge Compliant Device on page 84 If the ALARM lamp on the printer flashes orange four times z Close the Top Cover after ink tank replacement to resume printing z If printing is in progress and you want to continue printing press the RESUME CANCEL button with the ink tank installed Then printing can continue under the ink out condition Replace th...

Страница 42: ... Click Cancel Printing to stop printing if you do not have a new ink tank Be sure to replace the empty ink tank before resuming printing z You can continue printing under the ink out condition but this may cause the printing trouble such as the mixing of inks or a printer malfunction If you want to continue printing you need to release the function for detecting the remaining ink level To release ...

Страница 43: ...CANCEL button with the ink tanks installed Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ Printer Utility z Click Delete Job to cancel the current printing job Click Stop Job to stop the current printing job Click Stop All Jobs to stop all printing jobs Replace the ink tank with a new one If the ALARM lamp on the printer f...

Страница 44: ... out condition but this may cause the printing trouble such as the mixing of inks or a printer malfunction If you want to continue printing you need to release the function for detecting the remaining ink level To release this function press and hold the RESUME CANCEL button for at least 5 seconds and then release it Releasing the function for detecting the remaining ink level is memorised Please ...

Страница 45: ... open the Top Cover while the printer is preparing to feed paper from the Front Tray when the FRONT FEED button is flashing quickly the Print Head Holder may not move to the center If this happens close the Top Cover press the FRONT FEED button and wait until the FRONT FEED button stops flashing and stays lit To continue printing from the Front Tray after replacing the ink tank go to 3 in step 4 i...

Страница 46: ...t z Do not touch the electrical contacts on the ink tank Doing so can cause the printer to malfunction or become unable to print z Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands z Do not re attach the protective cap once you have removed it z Do not touch the open ink port once the protective cap is removed as this may prevent the ink fr...

Страница 47: ... Head 2 Press on the mark on the ink tank until the ink tank snaps firmly into place 3 Ensure that the ink lamp lights red Ensure that all the ink tanks are installed in the order directed by the label The printer cannot be used unless all the ink tanks are installed Lamp lights red ...

Страница 48: ...amp still flashes orange after the Top Cover is closed see Handling Error Messages on page 76 z To maintain optimal print quality use an ink tank within six months of its first use z Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly if it is reinstalled z Color ink cons...

Страница 49: ...lamps is flashing quickly make sure that the correct ink tank color is inserted in each position referring to the color guide on the print head lock lever See Replacing an Ink Tank on page 34 If an ink lamp is flashing even though the correct ink tank color is inserted the associated ink tank is empty Replace the ink tank See Replacing Ink Tanks on page 41 If any one of the ink lamps is unlit pres...

Страница 50: ...per Support Front Tray and Rear Support of your printer to retain the optimum print results We recommend that you use the printer in the following environment Temperature 15 to 25 C 59 to 77 F Humidity 40 to 60 RH no condensation If the problem remains after performing print head cleaning twice See Print Head Deep Cleaning on page 56 Step 3 z If the ruled lines are shifted See Aligning the Print H...

Страница 51: ...Auto Sheet Feeder 2 Gently press the mark on the Front Tray to open the Front Tray then pull out the Front Tray Extension 3 Hold down the RESUME CANCEL button until the POWER lamp flashes blue twice and then release it immediately The nozzle check pattern is printed Do not open the Top Cover while printing Printing the Nozzle Check Pattern 1 With the printer on load a sheet of Letter sized plain p...

Страница 52: ...the pattern 5 Examine the pattern and take the appropriate action See Examining the Nozzle Check Pattern on page 50 1 With the printer on load a sheet of Letter sized plain paper in the Auto Sheet Feeder If other than Letter sized paper is loaded you cannot print the nozzle check pattern Be sure to use Letter sized plain paper 2 Gently press the mark on the Front Tray to open the Front Tray then p...

Страница 53: ...he name of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 4 Print the Nozzle Check Pattern 3 Confirm the displayed message and click Print Check Pattern The nozzle check pattern will be printed Do not open the Top Cover while printing Clicking Initial Check Items displays the items to be checked before printing the ...

Страница 54: ...y The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on page 34 1 Confirm the printed nozzle check pattern 1 If these patterns have white stripes the Group1 print head nozzle needs cleaning 2 If these patterns have white stripes the Group2 print head nozzle needs cleaning Ex...

Страница 55: ...want to continue to clean the Print Head from here go to 3 in step 4 of the Windows or Macintosh Print Head Cleaning procedures as appropriate See Print Head Cleaning on page 52 If both of the group 1 and the group 2 patterns have no white stripes click Exit or Quit Nozzle Check Pattern examination finishes ...

Страница 56: ...ause the printing trouble such as the mixing of inks or a printer malfunction See Replacing Ink Tanks on page 41 z Ensure that the Inner Cover is closed Cleaning the Print Head Without a Computer z The Print Head can also be cleaned from the printer itself With the printer on hold down the RESUME CANCEL button until the POWER lamp flashes blue once and then release it immediately The Print Head Cl...

Страница 57: ...ter sized plain paper 6 Confirm the displayed message and click Print Check Pattern to print the nozzle check pattern The nozzle check pattern is printed Do not perform any other operations until the nozzle check pattern printing finishes The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replaci...

Страница 58: ...ly press the mark on the Front Tray to open the Front Tray then pull out the Front Tray Extension 3 Open the Canon IJ Printer Utility dialog box 1 Select Applications from the Go menu and then double click the Utilities folder 2 Double click the Printer Setup Utility icon When using Mac OS X v 10 2 8 double click the Print Center icon 3 Select the name of your printer from the Name list and click ...

Страница 59: ... The nozzle check pattern is printed Do not perform any other operations until the nozzle check pattern printing finishes The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on page 34 5 Check the Print Head condition with the printed nozzle check pattern See Examining the No...

Страница 60: ...nd ensure that all of the ink lamps are lit If any one of the ink lamps flashes red fast or unlit this tank has run out of ink Be sure to replace the ink tank before performing Print Head Deep Cleaning To perform Print Head Deep Cleaning under the ink out condition may cause the printing trouble such as the mixing of inks or a printer malfunction See Replacing Ink Tanks on page 41 Ensure that the ...

Страница 61: ... Pattern on page 47 If a particular color is not printed properly replace the ink tank of that color See Replacing an Ink Tank on page 34 z If the print head nozzles are still not clean turn off the printer Be sure to perform another Print Head Deep Cleaning 24 hours after turning off the printer z If this does not solve the problem the Print Head may be worn out Contact the Customer Care Center 1...

Страница 62: ...8 select the name of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 3 Start Print Head Deep Cleaning Print Head Deep Cleaning starts when the POWER lamp starts blinking blue Do not perform any other operation until the Print Head Deep Cleaning finishes This takes about 180 seconds 1 Ensure that Cleaning is selected ...

Страница 63: ...lor is not printed properly replace the ink tank of that color See Replacing an Ink Tank on page 34 z If the print head nozzles are still not clean turn off the printer Be sure to perform another Print Head Deep Cleaning 24 hours after turning off the printer z If this does not solve the problem the Print Head may be worn out Contact the Customer Care Center ...

Страница 64: ...he printer on load two sheets of Letter sized plain paper in the Auto Sheet Feeder 2 Gently press the mark on the Front Tray to open the Front Tray then pull out the Front Tray Extension 3 Hold down the RESUME CANCEL button until the POWER lamp flashes blue four times and then release it immediately Two pattern sheets are printed Do not open the Top Cover while printing 1 With the printer on load ...

Страница 65: ...n minutes to complete printing Do not open the Top Cover while printing Print head alignment is automatically adjusted by printing the patterns The printer is now ready to use 1 Click the Maintenance tab 2 Click Print Head Alignment 3 Confirm the displayed message and click Print Head Alignment ...

Страница 66: ...two sheets of Letter sized plain paper in the Auto Sheet Feeder If other than Letter sized paper is loaded you cannot print the print head alignment patterns Be sure to use Letter sized plain paper 2 Gently press the mark on the Front Tray to open the Front Tray then pull out the Front Tray Extension 3 Open the Canon IJ Printer Utility dialog box 1 Select Applications from the Go menu and then dou...

Страница 67: ...tes to complete printing Do not open the Top Cover while printing Print head alignment is automatically adjusted by printing the patterns The printer is now ready to use 1 Select Test Print from the pop up menu 2 Click Print Head Alignment 3 Confirm the displayed message and click Print Head Alignment ...

Страница 68: ... are not satisfactory refer to Routine Maintenance of the User s Guide on screen manual and align the Print Head manually z Clicking Check Setting prints the current settings and finishes the print head alignment z Two different patterns other than the ones shown above may be printed if you align the Print Head automatically for the first time after installing the printer driver ...

Страница 69: ...n page 72 z Paper Does Not Feed Properly on page 74 z Paper Jams on page 75 z Handling Error Messages on page 76 z An Error Message Appears on the Screen on page 80 z An Error Message is Displayed on a PictBridge Compliant Device on page 84 Refer to the User s Guide on screen manual for additional information on topics not covered in this section When an Error Occurs When an error occurs in printi...

Страница 70: ...er installation did not start automatically when you inserted the Setup CD ROM into the CD ROM drive 1 Click Start and select My Computer 2 Double click the CD ROM icon For non Windows XP double click the My Computer icon on the desktop and then double click the CD ROM icon Double click the CD ROM icon on your desktop to start installation If the CD ROM icon is not displayed restart your computer ...

Страница 71: ...k Your environment is not fully compatible with USB 2 0 If your environment is not fully compatible with USB 2 0 the printer will operate at a lower speed provided under USB 1 1 Check the following to ensure that your PC environment supports USB 2 0 Hi Speed connection z The USB port on your PC supports USB 2 0 Hi Speed connection z Both the USB cable and USB hub support USB 2 0 Hi Speed connectio...

Страница 72: ...e Ink Tanks Periodically on page 33 To maintain optimal print quality press the RESUME CANCEL button on the printer about once a week to shake the ink tanks The input profile in the printer driver is incorrect If printout color of photographs that are taken in Adobe RGB mode is not satisfactory configure the input profile and then try printing again It may improve the quality of printout color 1 O...

Страница 73: ... manual If you want to print with no margin convert the image to grayscale using an image editing software or the like then print it without the Grayscale Printing setting in the printer driver To do so in Windows clear the Grayscale Printing check box on the Main tab then print In Macintosh select Quality Media from the pop up menu in the Print dialog box and clear the Grayscale Printing check bo...

Страница 74: ...een manual Thick paper is used Select the Prevent paper abrasion check box to widen the clearance between the Print Head and the loaded paper The settings here are also applied under Direct Printing from a digital camera Clear the Prevent paper abrasion check box once printing is complete and then click Send 1 Open the printer properties dialog box 2 Click the Maintenance tab and then Custom Setti...

Страница 75: ...paper to flatten this may cause cracks on the surface of the paper and reduce the print quality 1 Place the paper on a flat surface with the print side 1 face up then cover it with plain regular paper to avoid damaging the surface 2 Roll up the paper in the opposite direction as shown in the figure below 3 Check the printing paper if paper curl is corrected within approximately 2 to 5 mm 0 08 to 0...

Страница 76: ...p is unlit and the ALARM lamp on the printer is also unlit the function for detecting the remaining ink level has been released Replacing with a new ink tank will activate this function again Incorrect page size is selected Press the RESUME CANCEL button on the printer to clear the error Then check the Page Size setting in the Page Setup tab Windows or the Page Setup dialog box Macintosh in the pr...

Страница 77: ...st of print jobs in progress If you are using Mac OS X v 10 2 8 click on the printer icon in the Dock to start up the Print Center and double click on the name of your printer in the Printer List to open a list of print jobs in progress 2 Select the print job to delete and click The print job is deleted Cannot Print to End of Job The size of the print data is too large Check the size of the print ...

Страница 78: ...the inside of the printer as it feeds through the printer 7 Repeat step 6 three times If repeating this procedure three times or more does not solve the problem contact the Customer Care Center Paper is loaded incorrectly Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray regardless of the print direction selected in the printer driver Ensure that paper is loaded ...

Страница 79: ...ter and press the RESUME CANCEL button on the printer Set the Paper Guide correctly when printing from the Auto Sheet Feeder The paper may not feed properly if the Paper Guide is not set correctly See step 3 in Load the paper on page 6 If you have turned off the printer in step 1 you will need to try printing again because this operation cancels any print jobs in progress When reloading the paper ...

Страница 80: ...g is in progress and you want to continue printing press the RESUME CANCEL button with the ink tank installed Then printing can continue under the ink out condition Replace the empty ink tank immediately after the printing The printer may be damaged if printing is continued under the ink out condition See Replacing Ink Tanks on page 41 If multiple ink lamps are flashing check how fast they flash F...

Страница 81: ...y have to select a print mode before connecting the device You may also have to turn on the device or select Play mode manually after connecting the device to the printer Perform necessary operations according to the instruction manual supplied with your device If the error is still unresolved try printing other photographs and see if you can print it z Check if a device connecting to the Direct P...

Страница 82: ...tton on the printer to clear the error Then check the Page Size setting in the Page Setup tab Windows or the Page Setup dialog box Macintosh in the printer driver and load paper that is the same size as the setting and try printing again If this error occurs even when the paper loaded in the printer is the same as the setting set the printer driver not to detect the width of the paper See Error Re...

Страница 83: ...If multiple ink lamps are flashing check how fast they flash Fast flashing at about one second interval indicates the ink is empty Slow flashing at about three second interval indicates ink is low For details on different flashing speeds see Getting the Ink Level Information on page 35 z For details on how to resolve this error that has occurred when printing from a digital still camera or digital...

Страница 84: ...k the Ports tab to confirm the port settings Make sure that a port named USBnnn Canon Pro9500 series where n is a number is selected for Print to the following port s If the port setting is not correct change the port setting according to the interface you are using on the Ports tab or reinstall the printer driver Faulty connection Ensure that the printer is securely connected to the computer z If...

Страница 85: ...eder and try printing again The paper is not loaded correctly in the Front Tray Press the RESUME CANCEL button on the printer to clear the error and then load the paper correctly in the Front Tray according to the procedure described in Loading Paper in the Front Tray on page 9 and try printing again The Front Tray is up when printing from the Auto Sheet Feeder starts Return the Front Tray to its ...

Страница 86: ... Custom Settings from the pop up menu 3 Clear the Detect paper width check box and then click Send Click OK when the confirmation message appears Other than Letter sized paper is loaded when printing the nozzle check pattern or the print head alignment patterns If other than Letter sized paper is loaded you cannot print these patterns Press the RESUME CANCEL button on the printer to clear the erro...

Страница 87: ...bed in the Easy Setup Instructions and reinstall the driver Error No 1281 The Front Tray is up when printing from the Auto Sheet Feeder starts Return the Front Tray to its normal printing position Ensure that paper is loaded in the Auto Sheet Feeder and then press the RESUME CANCEL button on the printer to resume printing Refer to Returning the Front Tray to Its Normal Printing Position on page 14...

Страница 88: ...e digital camera or digital video camcorder connected is not compatible with this printer z A communication time out occurs if an operation that involves communication takes too long or if it takes too much time to send data This may stop printing Disconnect the camera cable and reconnect it Depending on the model or brand of your PictBridge compliant device you may have to select a print mode bef...

Страница 89: ...SUME CANCEL button on the printer instead of selecting Continue The Paper size setting does not match the size of the paper loaded in the printer Printer ALARM lamp flashes orange eleven times Select Stop in the display on your camera to stop printing Check the Paper size setting on the PictBridge compatible device and then load paper that is the same size as the setting and try printing again If ...

Страница 90: ...etecting the remaining ink level To release this function press and hold the RESUME CANCEL button for at least 5 seconds and then release it Releasing the function for detecting the remaining ink level is memorised Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink See Replacing Ink Tanks on page 41 If...

Страница 91: ...lity mode on Photo Paper Plus Semi gloss Operating environment Temperature 5 to 35 C 41 to 95 F Humidity 10 to 90 RH no condensation Storage environment Temperature 0 to 40 C 32 to 104 F Humidity 5 to 95 RH no condensation Power supply AC 110 240 V 50 60 Hz Power consumption Printing Approx 20 W Standby Approx 1 8 W OFF Approx 1 W External dimensions 660 W x 354 D x 191 H mm 26 0 W x 13 9 D x 7 6 ...

Страница 92: ...ctBridge compatible camera you can select it Layout Default Borderless Borderless Bordered 35 up Photos are printed in 35 mm Film Style layout contact printing layout This option can be selected for Canon PictBridge compliant devices only Note that this option cannot be used for some models For a Canon PictBridge compliant device selecting the item displayed with the i icon prints the shooting inf...

Страница 93: ... SP2 Windows 2000 Professional SP2 SP3 SP4 Pentium II 300 MHz 3 256 MB 500 MB Operating System Processor RAM Hard Disk Space 4 Mac OS X v 10 4 Mac OS X v 10 2 8 v 10 3 Intel processor PowerPC G4 256 MB 450 MB Additional System Requirements for On screen Manuals z Browser Windows HTML Help Viewer Microsoft Internet Explorer 5 0 or later must be installed The on screen manual may not be displayed pr...

Страница 94: ...ce Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet If the printer is placed at a location exposed to a lot of dust smoke or high humidity the dust collected on the plug absorbs moisture and may cause insulation failure and fire Use the power cable included with the printer Cleaning the printer Use a damp cloth to clean the...

Страница 95: ...remove the plug by pulling on the cord Do not use an extension lead cord Working around the printer Never put your hands or fingers in the printer while it is printing Do not place any object on the printer Do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer If any foreign object metal or liquid fall into the printer unp...

Страница 96: ...ications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase t...

Страница 97: ... Without limiting the foregoing dropping the Product scratches and abrasions will be presumed to have resulted from misuse abuse or failure to operate the Product as set forth in the user s manual or other documentation for the Product b Use of parts media software or supplies other than those sold by Canon USA including non Canon ink cartridges or refilled ink cartridges that cause damage to the ...

Страница 98: ...e replacement Product with instructions and a prepaid waybill follow the enclosed instructions on how to ship your product to the Canon USA repair facility Your Product must be returned in the shipping carton in which the replacement Product was packed and include the reference number A COPY OF YOUR DATED PROOF OF PURCHASE BILL OF SALE and a complete explanation of the problem DO NOT INCLUDE ANY O...

Страница 99: ...per Premium Matte 16 G Getting the Ink Level Information 35 H Handling Error Messages 76 Help button 2 I Ink lamp Ink Level Indication on the Printer 35 Insert the ink tank 43 K Knowing When to Replace Ink Tanks 37 L Load Limit Mark 6 Loading Paper 4 Loading Paper in the Auto Sheet Feeder 5 Loading Paper in the Front Tray 9 M Matte Photo Paper 15 Media specialty 15 to avoid 4 Media Type 15 18 21 N...

Страница 100: ...iant Device 25 Printing the Nozzle Check Pattern 47 Printing with Macintosh 20 Printing with Windows 17 R Regulatory Information 92 Replacing an Ink Tank 34 RESUME CANCEL button 19 S Safety Precautions 90 Shaking the Ink Tanks Periodically 33 Specialty Media 15 Specifications 87 Super White Paper 15 T Troubleshooting 65 Troubleshooting Printer Hardware 72 Turning off the Printer 3 Turning on the P...

Страница 101: ...materials related to such distribution and use acknowledge that the software was developed at Cygnus Support Inc Cygnus Support Inc may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND...

Страница 102: ...98 ...

Страница 103: ...nd updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 9 Matte Black 1033B002 PGI 9 Photo Black 1034B002 PGI 9 Cyan 1035B002 PGI 9 Magenta 1036B002 PGI 9 Yellow 1037B002 PGI 9 Photo C...

Страница 104: ...NON INC 2007 PRINTED IN JAPAN series Photo Printer Quick Start Guide The following ink tanks are compatible with this printer For details on ink tank replacement refer to Replacing an Ink Tank in this guide Q T 5 0 1 4 5 V 0 2 ...

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