ENGLISH OUS indications
Page 48 of 50
OTH-SEM-IFU-OUS-0359 Rev I
Troubleshooting
If any situation cannot be resolved, please contact your Product Specialist or Customer Service.
Table 17. Troubleshooting
Problem
Resolution
The scanner does not turn on
Make sure Provizio SEM Scanner is fully
charged per Section 3.2.
The scanner shuts off before recording a
reading
Make sure Provizio SEM Scanner is fully
charged per Section 3.2.
No display is visible when the Action Button is
pressed and the unit has been actively charged
for 6 hours.
Contact your Product Specialist or Customer
Service.
The charging indicator (green light) does not
illuminate when the Scanner is positioned on
the Charging Hub.
Make sure the Charging Hub is connected to
a power source and all cables are connected
securely.
Make sure the Provizio SEM Scanner is
positioned securely in the Charging Hub.
Make sure that mains power is turned on.
The display is corrupted.
Do not continue to use the device. Try turning
the device off and then back on.
There are visible cracks or damage anywhere
on the device.
Do not continue to use the device. Contact
your Product Specialist or Customer Service.
The thin covering over an electrode is peeling
off or an electrode is separating from the
flexible membrane.
Do not continue to use the device. Contact
your Product Specialist or Customer Service.
There is no indication of an SEM measurement
during a session by visual flash, sound or
change on the screen.
Make sure the Provizio SEM Scanner is turned on.
Make sure the scanner is on the measurement
screen for the selected mode.
Make sure a single-use sensor is positioned
correctly (Provizio SEM Scanner S only).
