18
Error Message
Description
Resolution
Console Service Mode
Option Assist
H03.
Critical Motor Current
Motor Control Board (MCB)
saw
Critical Current
1. What version of code?
2. Does this happen within a few seconds after
the belts starts moving? with user on it? without
user on it? If yes, replace Motor Control Board
(MCB).
3. If no, check the Motor wiring connection and
the AC wiring connection.
Option 8, 10, 15
H05.
Communication Lost
Communication issue with MCB
1. Version 1.00? Does it happen during power UP?
If yes on both, power up the console, unplug the
communication cable from the MCB. Plug the
cable back in. Did H05 go away? Did another
error appear?
2. Disconnect the communication cables at the
top of the right upright. Reconnect the cables. Did
H05 go away? Did another error appear?
3. Contact Customer Service.
H06.
Multiple communication
Packets Failed
Communication issue with MCB
1. Contact Customer Service and file an Advanced
Troubleshooting Form.
H07.
System Over Speed
Over speed condition was detected.
1. Does error happen as soon as machine starts
the workout or turns ON?
-Replace MCB
2. Is this error combined with any other error?
-troubleshoot other errors along with error.
3. Is the user backpushing the belt or intentionally
pushing back on the belts?
- Avoid pushing back on the belts
4. Contact Customer Service and file an Advanced
Troubleshooting Form.
8, 10, 15
H08.
No Tach is Plugged in
MCB detected that there was no
Tach plugged in.
1. Check to see the Tach cable is plugged in cor-
rectly to the MCB.
2. Check the Tach Assembly.
3. Replace Tach Assembly.
4. Replace MCB.
15
H11.
Power supply Supply Low
MCB Saw that The one of it’s power
supply is under operation voltage
1. Replace MCB.
2. Replace Console.
15
H12.
Memory Initialization failed Software update failed or MCB is not
programmed
1. Restart the device. Does issue still occur?
-If YES, replace the MCB.
-If NO, contact Customer Service.
H13.
Hardware Failure
MCB detected that one of the main
hardware components has failed or is
not working properly.
1. Does this occur all the time?
-If YES, Check all wirings. Replace MCB.
2. Contact Customer Service and file an Advanced
Troubleshooting Form.
8, 10, 15
H15.
Over Current
MCB Saw excessive current during
workout that could potentially dam-
age the motor or heat up
1. Does this issue happen without the user on the
machine?
If Yes:
-Check the motor wiring and Inlet wiring.
-Replace Motor.
-Replace MCB.
If NO:
-user weights between 200-300 at lower speeds
of 0.5-2.0 MPH?
Then lube the Belt, increase shock settings (less
travel), and increase speed.
8, 10, 15
Console Error Code Troubleshooting
