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en | Table of Contents

GPRS/GSM IP Communicator

F01U163066 | 01 | 2010.05

Installation and Operation Guide

Bosch Security Systems, Inc.

6.2.2

Install the Firmware using Tera Term

Troubleshooting

7.1

Diagnostic LED Descriptions

7.2

Troubleshooting Procedures

7.2.1

The ITS-DX4020-G does not power on (no LEDs are lit)

Initialization

Firmware

Radio Registration

SIM Card

PIN Code

No Authorization

Invalid Configuration SMS

7.2.11

Firmware Upgrade In Process

7.2.12

No Incoming IP Packets

7.2.13

Control Panel Bus Problem

7.2.14

Radio Initializing or No Signal Strength

7.2.15

GSM Network Registration

7.2.16

Unacceptable Signal Strength

7.2.17

Marginal RF Signal

7.2.18

Wireless Reception Issues

Содержание ITS-DX4020-G

Страница 1: ...GPRS GSM IP Communicator Conettix ITS DX4020 G en Installation and Operation Guide ...

Страница 2: ......

Страница 3: ...essage Service SMS to Configure the ITS DX4020 G 17 4 1 1 Enter CONFIG MODE 17 4 1 2 Compose the Configuration SMS 17 4 1 3 Send the Configuration SMS 19 4 1 4 Exit from CONFIG MODE 20 4 2 Use USB to Configure the ITS DX4020 G 20 4 2 1 Install the USB Driver 21 4 2 2 Install a Communication Program 23 4 2 3 Log Into the USB Interface 24 4 2 4 USB Main Menu 26 4 2 5 USB Option Menu 26 4 3 Polling C...

Страница 4: ...e lit 44 7 2 2 Initialization 44 7 2 3 Hardware 44 7 2 4 Firmware 44 7 2 5 Radio Registration 45 7 2 6 SIM Card 45 7 2 7 PIN Code 45 7 2 8 Control Panel Bus 46 7 2 9 No Authorization 46 7 2 10 Invalid Configuration SMS 46 7 2 11 Firmware Upgrade In Process 47 7 2 12 No Incoming IP Packets 47 7 2 13 Control Panel Bus Problem 47 7 2 14 Radio Initializing or No Signal Strength 48 7 2 15 GSM Network R...

Страница 5: ...g from non power limited wiring by 6 4 mm 0 25 in Environmental Environment Indoors Relative Humidity 5 to 93 non condensing Temperature operating 0 C to 49 C 32 F to 120 F Mechanical Dimensions H x W x D 133 mm x 80 mm x 23 mm 5 2 in x3 1 in x 1 in Antenna Magnetic base omni directional antenna 2 5 m 8 2 ft cable with SMA connector SIM Card 3V 1 8V SIM compliant with GSM 11 12 recommendation USB ...

Страница 6: ...ntrol panel s documentation for programming instructions When programming the ITS DX4020 G follow your control panel s DX4020 network programming instructions D8103 Enclosure Grey steel enclosure measuring 41 cm x 41 cm x 9 cm 16 in x 16 in x 3 5 in D8109 Fire Enclosure Red steel enclosure measuring 40 6 cm x 40 6 cm x 8 9 cm 16 in x 16 in x 3 5 in UL Listed Includes a lock and key set Agency Cert...

Страница 7: ...tem Overview Figure 2 1 System Overview Callout Description 1 ITS DX4020 G GPRS GSM Communicator 2 Compatible Control Panel refer to Section 1 4 Control Panel Compatibility page 6 3 Control Panel Dialer Connection optional 4 Control Panel Bus and Power Connection 5 USB Type A host to USB Mini B device Cable not included 6 Local PC or SMS capable Cell Phone for Configuration 7 Antenna Cable 8 Magne...

Страница 8: ...es of Operation page 9 PNL Panel PSTN Public Switched Telephone Network 2 Molex connector and bus terminals for IP over GPRS Mode Refer to Section 2 3 Modes of Operation page 9 3 Mini B USB Port 4 ANTENNA Connector 5 CONFIG MODE J200 Jumper Pins 6 LED DIS J201 Jumper Pins LED Disable Jumper Pins 7 Diagnostic LEDs Refer to Table 7 2 Page 43 for more information 8 SIM card in card holder NOTICE To c...

Страница 9: ...ervises the communication path through the ITS DX4020 G either by control panel heartbeats or by periodic test reports Wiring connections Connect the bus terminals on the control panel and the ITS DX4020 G Refer to Figure 3 3 Page 14 Supported control panels Refer to Section 1 4 Control Panel Compatibility page 6 PSTN Contact ID over GSM Overview This mode Provides a GSM dial out option for instal...

Страница 10: ...ure the ITS DX4020 G page 17 USB user interface Refer to Section 4 2 Use USB to Configure the ITS DX4020 G page 20 You can configure in one of three different modes depending on the control panel For a list of modes allowed by the different control panels refer to Section Table 4 1 Modes Allowed by Control Panel page 17 NOTICE The configuration options provide temporary connections to the ITS DX40...

Страница 11: ...age 5 for enclosure options If you are mounting the ITS DX4020 G in a separate enclosure and using GSM PSTN mode ensure that all external wiring between and originating from the enclosures is in a metal conduit no longer than 6 m 20 ft and is within the same room Refer to Section 1 2 Technical Specifications page 5 for enclosure options Separate power limited wiring from non power limited wiring b...

Страница 12: ...he SIM card into the guides on the card holder door The notched edge is away from the hinge and the contacts are positioned as shown in Figure 3 1 5 Close the card holder door and then slide the door away from the hinge to lock it Callout Description 1 SIM card orientation 2 SIM card holder door unlock instruction 3 SIM card holder door open instruction 4 SIM card insert instruction 5 SIM card hol...

Страница 13: ...l panel enclosure 2 Place the magnetic antenna in the vertical position on the top of the control panel enclosure or other metal surface 3 Connect the antenna cable to the ITS DX4020 G Figure 3 2 Sample Mounting Location in Control Panel Enclosure NOTICE The antenna must be placed on a magnetic metal surface for proper operation For best performance ensure that the surface area extends 10 cm 4 in ...

Страница 14: ...eration refer to Section 2 3 Modes of Operation page 9 Figure 3 3 Connections for IP over GPRS Mode NOTICE The bus terminals are shown in only one order Terminal order is specific to control panel type Refer to the control panel documentation for more information Callout Description 1a Bus connection from ITS DX4020 G to the control panel using the supplied Molex cable 1b Bus connection from the I...

Страница 15: ...nection from ITS DX4020 G to the control panel 12 VDC only using the supplied Molex cable 1b Power connection from ITS DX4020 G to the control panel 12 VDC only using the bus terminals 2 Bus terminals on the control panel 3 PNL PSTN connection from ITS DX4020 G to the control panel 4 Phone terminals on the control panel connect to the Ring R and Tip T terminals 1b R RH T TH 3 B G R Y 4 1a 2 R RH T...

Страница 16: ...signal strength is good or higher refer to Table 3 1 Page 16 proceed to Section 4 Configuration page 17 If the signal strength is unacceptable or lower refer to Table 3 1 Page 16 check the installation site for possible causes of signal interference Refer to Table 3 1 for signal strength levels Table 3 1 Signal Strength Levels LED Signal Strength SS1 SS2 SS3 Unacceptable no reading available modem...

Страница 17: ...IG MODE jumper pins are shorted together with the supplied jumper plug The STATUS CELL IP and AUDIO ACT LEDs start a scrolling pattern 4 1 2 Compose the Configuration SMS Use the appropriate SMS template for the selected mode of operation and compose the configuration SMS message on your mobile phone SMS can contain only 160 characters Control Panel GPRS IP PSTN Contact ID over GSM FPD 7024 GV2 Se...

Страница 18: ...ch recommends using semi colons to create and send SMS messages For example 1 1 4020G 10 Airnet1 14 88 17 2 To allow spanning of configuration across multiple messages each SMS starts with the sequence number followed by the command line separator Any of these characters is acceptable to separate command lines Refer to your cellular phone s documentation for available characters ID Description Sam...

Страница 19: ...on ID Description Sample SMS 1 SMS sequence number 1 1 Current password 4 to 15 characters default 4020G 14 Control panel bus address 0 to set it to PTSN Contact ID over GSM mode 17 Communication path 1 Both default 2 IP over GPRS 3 PSTN Contact ID over GSM1 End of configuration 1 Select 3 PSTN Contact ID over GSM for PSTN over GSM Mode ID Description Sample SMS 1 LF SMS sequence number 1 1 4020G ...

Страница 20: ...schsecurity com to open the Bosch Web site 2 Select the web site for your region and country 3 In the Online Catalogs section on the left click the Intrusion Alarm Systems link LED State Condition STATUS CELL IP AUDIO SS1 SS2 SS3 BUS 1 No control panel authorization received GSM Signal Strength Off 2 Installer is authorized for Configuration mode or authorization is not required GSM Signal Strengt...

Страница 21: ... PC or laptop 4 2 1 Install the USB Driver 1 Ensure that the CONFIG MODE jumper pins are shorted together with the supplied jumper plug Refer to Figure 2 2 Page 8 2 Supply power to the ITS DX4020 G 12 VDC 3 Connect the ITS DX4020 G to the target PC or laptop using a USB to mini USB 5 pin mini B connector cable not supplied The Found New Hardware Wizard opens Figure 4 1 Found New Hardware Wizard Ma...

Страница 22: ...oose Your Search and Installation Options Page 6 Select the Include this location in the search checkbox and then click Browse The Browse for Folder dialog box opens Figure 4 3 Browse for Folder Dialog Box 7 Navigate to and highlight the downloaded ITS DX4020 G inf file Click OK and then click Next The Found New Hardware Wizard Finish page appears ...

Страница 23: ...nstallation automatically installs HyperTerminal a Microsoft communication program when Windows installs If HyperTerminal is not installed install it from the Windows XP or Windows 2000 installation disc or install Tera Term from the ITS DX4020 Windows Vista and Windows 7 Windows Vista and Windows 7 installations do not install a communication program when the operating system installs Install Ter...

Страница 24: ...wing settings Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None To determine which COM port is used by the ITS DX4020 G a From your desktop click Start b Right click My Computer and select Properties c Select the Hardware tab and click the Device Manager button d In the Device Manager list scroll to Ports COM LPT e Open the Ports COM LPT node If the ITS DX4020 G is connected to ...

Страница 25: ...the password correctly After three failed attempts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers and then repeat Steps 3 through 6 7 Press Enter to continue The USB main menu opens Refer to Figure 4 7 Page 26 NOTICE The ITS DX4020 G USB login window shows the firmware version The procedures in this installation and operation guide require software version...

Страница 26: ...ulting response from the user interface appears at the end of the menu 4 2 5 USB Option Menu For a description of the USB option menu items refer to Table 4 8 Page 27 To see the USB option menu refer to Figure 4 7 Page 26 At a configuration screen items are presented one at a time with the current value inside brackets If you press Enter without entering a new value the current value is unchanged ...

Страница 27: ...Y for Yes When prompted remove the plug from the CONFIG jumper pins to restart the ITS DX4020 G 7 Upgrade Firmware 7 Select this option to upgrade the firmware in the ITS DX4020 G Refer to Section 6 Firmware Upgrade page 35 8 Change Basic parameters 8 To change a basic parameter 1 Press the Enter key repeatedly until the cursor is on the desired parameter 2 Enter the desired value If you do not en...

Страница 28: ...username 1 to 63 characters User name for wireless service provider not always required 12 GPRS password 1 to 63 characters Password for wireless service provider not always required 13 Src port 1 to 65535 characters 7700 Sets the source port for the ITS DX4020 G 14 Bus Address 88 GV2 Series or GV3 Series 92 GV3 Series 134 default 250 FPD 7024 Sets the control panel bus address for communication w...

Страница 29: ...ter on the network is detected for longer than the time entered in this parameter the ITS DX4020 G stops responding on the bus to indicate a Trouble condition to the control panel No information is sent to the control panel The next attempt by the control panel to poll or send a message to the ITS DX4020 G fails The control panel then creates a trouble condition When signal strength is detected it...

Страница 30: ...ath integrity is critical and short interruptions in network service are indicated at the premise and central station The following High Security Application recommendation assumes the ITS DX4020 G is the primary communication device with no backup Control Panel Settings Poll Rate 60 sec ACK Wait 13 sec Retry Count 5 ITS DX4020 G Settings GPRS ACK Timeout ACK wait 13 x Retry Count 5 ACK Wait 13 78...

Страница 31: ... min 3 hours and 30 min The GPRS session timeout default setting of 4 hours is acceptable D6x00 Receiver Settings Control Panel Poll Rate 4 hours ACK Wait 15 sec NOTICE If you use a control panel poll rate of 4 hours change the default GPRS session timeout to 5 hours Ensure that your SIM service provider s session timeout is greater than 5 hours Check the information that came with the SIM card If...

Страница 32: ...reater than control panel poll time 24 hours ACK wait 5 min x Retry Count 5 ACK Wait 5 min 24 hours 55 min This parameter s default 4 hour setting must change Check with the SIM service provider to determine the maximum time allowed for a session Your GPRS session timeout must be less than this value D6x00 Receiver Settings Control Panel Poll Rate 25 hours ACK Wait 15 sec NOTICE Several SIM servic...

Страница 33: ...ess the control panel On average such usage could range from 10 kb to 100 kb Other factors such as the number of session timeouts can increase data usage Based on 60 sec polling and 5 events day you can expect to use 5 MB of data per month not including RPS usage NOTICE The security level you will need determines which SIM card data plan you should use If you obtain a data plan for once a day test...

Страница 34: ...m when being used in PSTN Contact ID Over GSM Mode If all trouble conditions restore the phone voltage is automatically reapplied This allows legacy control panels with phone line voltage monitors to support the module and display communication trouble signals The removal and restoral of the phone voltage from a trouble condition is controlled by the trouble reporting delay time parameter The foll...

Страница 35: ...eement 9 To the right of ITS DX4020 G bin click on the language link for example en The File Download dialog box opens 10 Click Save to save the file to the target PC or laptop 6 2 Install the Firmware 6 2 1 Install the Firmware using Hyper Terminal Microsoft includes Hyper Terminal with the Windows XP operating system and earlier operating systems 1 Ensure that the USB to mini USB cable is connec...

Страница 36: ...ault password is 4020G all uppercase The user interface allows three attempts to enter the password correctly After three failed attempts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers 7 Press Enter to continue The USB main menu opens 8 Select option 7 Upgrade Firmware 9 Press Enter Hyper Terminal asks you to start the Xmodem transfer of the upgrade image ...

Страница 37: ...stall a communication utility such as Tera Term on the target PC or laptop 1 Ensure that the USB to mini USB cable is connected to the ITS DX4020 G and the target PC or laptop 2 Short the CONFIG MODE jumper pins with the supplied jumper plug 3 Start Tera Term by selecting Start All Programs Tera Term Tera Term 4 Set up a connection on the new virtual serial COM port for example Port COM4 ITS DX402...

Страница 38: ...empts you must reset the ITS DX4020 G by removing the jumper plug from the CONFIG MODE jumpers 7 Press the Enter key to continue The USB main menu opens 8 Select option 7 Upgrade Firmware 9 Press the Enter key Tera Term asks you to start the Xmodem transfer of the upgrade image file 10 Select File Transfer Xmodem Send Figure 6 5 Tera Term File Menu Path 11 In the XMODEM Send dialog box use the Loo...

Страница 39: ...x 13 When the file transfer completes TeraTerm prompts you to continue Press Y and then Enter to continue the upgrade 14 When the firmware upgrade is complete close Tera Term and remove the jumper plug from the CONFIG jumpers on the ITS DX4020 G The ITS DX4020 G restarts NOTICE During the firmware upgrade process pauses in the data transfer are normal During these pauses the module processes other...

Страница 40: ...STN connection status ON The PSTN connection is currently in use off hook OFF The PSTN connection is not in use on hook SS1 SS2 SS3 These LEDs indicate the wireless signal strength of the ITS DX4020 G Refer to Table 3 1 Page 16 for more information BUS Indicates bus connection status ON Active communication exists between the ITS DX4020 G and the control panel Flash The ITS DX4020 G is initializin...

Страница 41: ...f Off Double flash Off Section 7 2 7 PIN Code page 45 Double flash Off Off Off Off Off Double flash Section 7 2 8 Control Panel Bus page 46 Configuration mode Jumper plug installed See Signal strength indicators section of table below Off Section 7 2 9 No Authorization page 46 See Signal strength indicators section of table below On Ready and authorized to configure with either SMS or USB Flash Fl...

Страница 42: ...tch states Flash Flash On or off See Signal strength indicators section of table below On No incoming IP packets Section 7 2 12 No Incoming IP Packets page 47 Flash On or off See Signal strength indicators section of table below Flash Section 7 2 13 Control Panel Bus Problem page 47 Flash Off Off Off Section 7 2 14 Radio Initializing or No Signal Strength page 48 Flash Off Flash Off Off Section 7 ...

Страница 43: ... 2 16 Unacceptable Signal Strength page 48 On Flash Off Section 7 2 17 Marginal RF Signal page 49 On On Off Good signal strength 83 dBm to 77 dBm No corrective action is required On On Flash Very good signal strength 77 dBm to 69 dBm No corrective action is required On On On Excellent signal strength 69 dBm No corrective action is required LED State Operating Mode STATUS CELL IP AUDIO SS1 SS2 SS3 ...

Страница 44: ...hes until initialization is complete Solution 1 If the device stays in this state for more than 60 sec check wiring between the ITS DX4020 G and the control panel and reboot the system 2 If the problem continues make sure other LEDs are not double flashing as well If so refer to Section 7 1 Diagnostic LED Descriptions page 40 3 If the problem continues replace the ITS DX4020 G 7 2 3 Hardware Descr...

Страница 45: ...st card If the signal strength is acceptable confirm that the wireless service provider activated this account and the SIM card correctly 4 If the problem continues replace the ITS DX4020 G 7 2 6 SIM Card Description SIM card problem Solution 1 Check for the presence of a SIM in the holder 2 Check for damage to the SIM card holder 3 Remove and reseat SIM card in the holder checking for worn contac...

Страница 46: ...connect the green and yellow wire if connected and prevent them from touching a metal surface or each other 4 Check the control panel s configuration settings to make sure the module is enabled 7 2 9 No Authorization Description The control panel is configured to require authorization before changing its configuration This control panel authorization was not received This scenario only effects the...

Страница 47: ...cryption verify that your key matches the receiver s key Control Panel If your control panel is not using polling polling 0 generate an event to verify operation Verify that the correct central station receiver IP address and port number are set Check other specific control panel communication programming options D6600 or D6100i Communication Receiver Gateway Verify that the account is set up corr...

Страница 48: ...work This issue occurs if the registration never occurred and can last up to 8 min After 8 min the LEDs change to the double flash Radio Registration state This condition can also happen if only one tower is within RF range and it has an outage The module continues to attempt to establish communications Solution 1 Check for RF signal strength by shorting the CONFIG MODE jumpers and reading the rea...

Страница 49: ...ntenna is not installed in an optimal location or the wireless service provider is experiencing technical difficulties Solution 1 Verify that you have the antenna attached to a metal surface and that there is a minimum of 4 in 10 cm from the base of the antenna in all directions 2 Check the antenna connection at the module 3 Check the antenna connector is hand tight at the base 4 Install the CONFI...

Страница 50: ...50 en Troubleshooting GPRS GSM IP Communicator F01U163066 01 2010 05 Installation and Operation Guide Bosch Security Systems Inc ...

Страница 51: ......

Страница 52: ...Bosch Security Systems Inc 130 Perinton Parkway Fairport NY 14450 USA www boschsecurity com Bosch Security Systems Inc 2010 ...

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