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Troubleshooting

If errors persist, a common solution is to upgrade your DVR with the latest firmware.
Cannot boot up correctly
–

Input power is incorrect.

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Power connection is faulty.

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Power switch button is faulty.

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Program upgrade is incorrect.

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HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).

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Front panel error.

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Main processor board is damaged.

Program upgrade is incorrect
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Check the program upgrade file is the correct version

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Try upgrading the program again

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If the upgrade still does not succeed, contact Bosch service

HDD malfunction
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Check the HDD cabling

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Format the HDD

DVR automatically shuts down or stops running
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Input voltage is not stable or is too low.

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HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).

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Front video signal is not stable.

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Working environment is too harsh (e.g. too much dust) or temperature is too high or too
low.

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Hardware malfunction.

System cannot detect hard disk
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HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).

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Main processor board SATA port is faulty.

No video output (on one-channel, multiple-channel or all-channel output).
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Program is not compatible. Please upgrade to the latest version.

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Brightness is 0. Please restore factory default setup.

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There is no video input signal or it is too weak.

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Check privacy mask setup or your screen saver.

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DVR hardware is faulty.

Error displaying Camera x, bad signal
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Check the camera connections and replace/tighten the connections if necessary.

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Check the camera video signal and replace the camera if necessary (you can exchange
connections from a correctly operating camera to test if the connections or camera are
faulty)

Real-time video color is distorted
–

When using BNC output, NTSC and PAL setup is not correct (the real-time video becomes
black and white).

DIVAR 2000 / DIVAR 3000 / DIVAR
5000

Troubleshooting | en

Bosch Security Systems

Operation Manual

2016.09 | v1.0 | AM18-Q0717

Содержание DIVAR 2000

Страница 1: ...DIVAR 2000 DIVAR 3000 DIVAR 5000 Network Hybrid Video Recorder en Operation Manual ...

Страница 2: ......

Страница 3: ...2 7 Back panel connectors DIVAR hybrid 5000 20 5 2 8 Browser setup 20 5 3 Powering up 21 5 4 Startup wizard 21 5 5 Login 22 5 6 Logout Shutdown 22 6 First time operation 23 6 1 Live viewing mode 23 6 2 Quick menu 24 6 3 Main menu 24 7 Hardware setup 26 7 1 Keyboard connection only DIVAR 5000 models 26 7 1 1 Connect using RJ11 adapter 26 7 1 2 Connect wires directly 27 7 2 RS485 port connection onl...

Страница 4: ...d menus 50 9 1 1 Mouse Controls 50 9 1 2 Front panel controls 51 9 1 3 Remote control 53 9 1 4 Quick menu 56 9 1 5 Main menu 56 9 2 Live screen 56 9 2 1 Live mode 57 9 2 2 Pan Tilt Zoom 58 9 2 3 Sequence 58 9 2 4 Monitor A 59 9 2 5 Monitor B only for DIVAR 5000 models 59 9 3 Playback 60 9 3 1 Export 67 9 3 2 Export snapshot 67 9 4 Info 67 9 4 1 System Alarm 67 9 4 2 System Health 67 9 4 3 System V...

Страница 5: ...rch 79 11 3 4 Export 79 11 3 5 Setting 80 11 3 6 Info 80 11 3 7 Logout 80 12 Troubleshooting 81 13 Maintenance 85 13 1 Insert DIVAR 5000 in rack 85 13 2 Replace internal battery 85 13 3 Install HDD 85 13 4 Install DVD 86 14 Decommissioning 87 14 1 Transfer 87 14 2 Disposal 87 15 Technical data 88 16 Appendices 90 16 1 Software licenses 90 16 1 1 Bosch software 90 16 1 2 Other licenses copyright no...

Страница 6: ...er the manufacturer s instructions Read follow and retain for future reference all of the following safety instructions Heed all warnings on the unit and in the operating instructions before operating the unit 1 Cleaning Unplug the unit from the outlet before cleaning Follow any instructions provided with the unit Generally using a dry cloth for cleaning is sufficient but a moist fluff free cloth ...

Страница 7: ... Before proceeding be sure to disconnect the power from the cable to be installed into the unit 12 Servicing Do not attempt to service this unit yourself Opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service personnel 13 Damage requiring service Unplug the power unit from the main AC power source and refer servicing to qualified se...

Страница 8: ...help Intentional or unintentional modifications not expressly approved by the party responsible for compliance shall not be made Any such modifications could void the user s authority to operate the equipment If necessary the user should consult the dealer or an experienced radio television technician for corrective action The user may find the following booklet prepared by the Federal Communicati...

Страница 9: ...ncompleteness or discrepancies between this manual and the product described Trademarks All hardware and software product names used in this document are likely to be registered trademarks and must be treated accordingly More information For more information please contact the nearest Bosch Security Systems location or visit www boschsecurity com http www boschsecurity com catalog_overview htm 2 D...

Страница 10: ...required for modern surveillance systems Simultaneous remote or local monitoring recording archiving and playback are guided by simple menu selections and operator commands The recorders can be installed with optional HDDs for video storage plus a DVD burner for video export Notice The recorder only supports IP cameras with a firmware version 6 30 or higher 3 10 en System overview DIVAR 2000 DIVAR...

Страница 11: ...Power supply cables 120VAC US type 230VAC Euro type 1 External power supply adapter only for DIVAR 2000 3000 network non PoE models and DIVAR 3000 hybrid models Terminal connector blocks 1 19 mounting set including brackets and screws only on DIVAR 5000 models 1 Hard disk mounting kit including SATA cables brackets and screws 1 Optical USB mouse 1 IR remote Control with 2 AA 1 5 V batteries 1 Grou...

Страница 12: ... defaults or you can run the Startup wizard again Unpacking This equipment should be unpacked and handled with care If an item appears to have been damaged in shipment notify the shipper immediately Verify that all parts are included If any items are missing notify your Bosch Security Systems Sales or Customer Service Representative The original packaging is the safest container in which to transp...

Страница 13: ...INCH output from to the monitor or an audio amplifier 5 Connect up to 16 alarm inputs to the connector via the supplied terminal blocks see description in Hardware setup 6 Connect up to 6 alarm outputs to the connector via the supplied terminal blocks see description in Hardware setup 7 Connect a pan tilt zoom control unit to the only for hybrid models see description in Hardware setup 8 Connect t...

Страница 14: ...w terminal inputs cable diameter AWG26 16 0 4 1 29 mm 2 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm 1 RCA Audio output 1 RCA Audio input Screw terminal output DB9 male 9 pin D type One USB 3 0 connector for mouse or USB memory device one USB 2 0 also on front panel Power input with On Off switch 12 VDC 5 A AC input adapter 100 240 VAC 50 60 Hz 1 5 A Ground connection 5 2 1 14 en Ins...

Страница 15: ...nal inputs cable diameter AWG26 16 0 4 1 29 mm 2 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm 1 RCA Audio output 1 RCA Audio input Screw terminal output DB9 male 9 pin D type for service One USB 3 0 connector for mouse or USB memory device One USB 2 0 also on front panel Power input with On Off switch 100 240 VAC 50 60 Hz 3 5 A 190 W Ground connection 5 2 2 DIVAR 2000 DIVAR 3000 DIVA...

Страница 16: ...tor output 4 screw terminal inputs cable diameter AWG26 16 0 4 1 29 mm 2 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm 1 RCA Audio output 1 RCA Audio input Screw terminal output DB9 male 9 pin D type One USB 3 0 connector for mouse or USB memory device one USB 2 0 also on front panel Power input with On Off switch 100 240 VAC 50 60 Hz 3 5 A 190 W Ground connection 5 2 3 16 en Installa...

Страница 17: ... screw terminal inputs cable diameter AWG26 16 0 4 1 29 mm 6 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm Screw terminals cable diameter AWG26 16 0 4 1 29 mm 1 RCA Audio output 1 RCA Audio input DB9 male 9 pin D type for service Two USB 3 0 connectors for mouse or USB memory device one USB 2 0 also on front panel For backup memory device Power input with On Off switch 100 240 VAC 50 ...

Страница 18: ... live multiscreen 16 screw terminal inputs cable diameter AWG26 16 0 4 1 29 mm 6 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm Screw terminals cable diameter AWG26 16 0 4 1 29 mm 1 RCA Audio output 1 RCA Audio input DB9 male 9 pin D type Two USB 3 0 connectors for mouse or USB memory device one USB 2 0 also on front panel For backup memory device Power input with On Off switch 100 240...

Страница 19: ...16 screw terminal inputs cable diameter AWG26 16 0 4 1 29 mm 4 screw terminal outputs cable diameter AWG26 16 0 4 1 29 mm 4 RCA Audio inputs 1 RCA Audio output 1 RCA Audio input Screw terminal output Dome control DB9 male 9 pin D type Dome control One front 2 0 and two rear 3 0 USB connectors for mouse or USB memory device Power input with On Off switch 12 VDC 5 A AC input adapter 100 240 VAC 50 6...

Страница 20: ...m 4 RCA Audio inputs 1 RCA Audio output 1 RCA Audio input Screw terminal output Dome control Screw terminal output Keyboard D sub loop through to other devices DB9 male 9 pin D type Dome control Two USB 3 0 connectors for mouse or USB memory device one USB 2 0 also on front panel For backup memory device Power input with On Off switch 100 240 VAC 50 60 Hz 1 9 A 75 W Ground connection Browser setup...

Страница 21: ...assword Optionally assign a security question and answer useful if you forget your password Click Next 3 Screen 3 Enter the system time and date If required assign the daylight saving time DST fields Click Next 4 Screen 4 Leave DHCP selected as default to automatically assign the external network details for the recorder or de select DHCP and assign network details manually Optionally scan the QR ...

Страница 22: ...enu 2 Select the Shutdown option on the Main menu 3 Use the menu to choose from the following options Shutdown Logout logout user Restart Restart system 4 Click OK to confirm the selection Shut down with power button Another way to shut down the system is to press the power button on the front panel for at least 3 seconds the system will automatically backup video recordings and settings Start up ...

Страница 23: ... on it again to return to multiple channel view The currently selected channel is shown with a green border Each channel may also display one or more of the following icons Recording shows a channel is recording Motion detection a movement has been detected in the camera view Instant playback Zoom Snapshot and Remote Move the mouse to the top of a camera display to show the control bar Click an ic...

Страница 24: ... on monitor B Pan Tilt Zoom only possible if you have a PTZ camera attached and configured Playback search for records and play export them Event search search for events alarms and play export them Snapshot make a snapshot of the current live camera images A disclaimer screen may initially appear when you select Snapshot click Accept to continue Choose to export the snapshot to an email address a...

Страница 25: ...previewed played and exported as required Export to export your recorded files to a memory device Setting for system configuration Info for relevant system status information Shutdown shutdown or restart your system plus logout DIVAR 2000 DIVAR 3000 DIVAR 5000 First time operation en 25 Bosch Security Systems Operation Manual 2016 09 v1 0 AM18 Q0717 ...

Страница 26: ...board cable or equivalent cable to connect leads directly see Connect wires directly For short distances up to 30 m standard 6 core telecom flat cable can be used to supply signal connections for the keyboard LTC 8558 00 Always use the Keyboard Extension Kit LTC 8557 for distances over 30 m between the keyboard and the DVR this kit provides junction boxes and cables Maximum cable length 30 m using...

Страница 27: ...le 2 Strip cable wires 1 3 4 and 6 3 Attach the stripped wires to the keyboard connector on the back of the DVR according to the following figure 4 Insert the attached cable connector into the DVR connector on the back of the keyboard 7 1 2 DIVAR 2000 DIVAR 3000 DIVAR 5000 Hardware setup en 27 Bosch Security Systems Operation Manual 2016 09 v1 0 AM18 Q0717 ...

Страница 28: ...unit Since RS485 is disabled by default for each camera you must enable the PTZ settings as follows 1 Connect a suitable cable to the RS485 connection on the DVR rear panel 2 Connect the other end of the cable to the appropriate pins in the camera connector 3 Follow the instructions in the Operation section of this manual to configure the camera for PTZ control The Bosch protocol is supported with...

Страница 29: ...e D type male connector Maximum input voltage 25 V Communication protocol Output signals according EIA TIA 232 F Figure 7 2 RS232 serial port Signal name Pin number Description DCD_in 1 Carrier detection signal not used RX 2 RS232 receive signal TX 3 RS232 transmit signal N C 4 No connection System ground 5 System ground N C 6 No connection RTS 7 RS232 request to send signal CTS 8 RS232 clear to s...

Страница 30: ...inputs max 16 The alarm becomes active at low voltage NO1 C1 NO2 C2 NO3 C3 NO4 C4 NO5 C5 Groups of normal open activation alarm outputs on off button CTRL 12V Control power output Always close the device power to cancel the alarm 12V External power output Need the peripheral equipment to provide 12 V power below 500 mA G Ground cable 30 en Hardware setup DIVAR 2000 DIVAR 3000 DIVAR 5000 2016 09 v1...

Страница 31: ...em time Click on the appropriate number to change it with the numeric keypad popup The number format can be changed in the field below The system is always started in default 24 hour mode Select the correct GMT time zone Click Save if you make any changes to the time Date format Choose here between YYYYMMDD year month day this is the default MMDDYYYY DDMMYYYY Time format Choose here between 12 hou...

Страница 32: ...u can continue with search or playback See description below for how to set up the Disclaimer 1 Press Configure to open the Disclaimer screen 2 Enter the required text in the text box using the alphanumeric keypad 3 Press Save to save the text Note 1 Use Default to clear the current disclaimer text and de select the Enable disclaimer setting no disclaimer appears Note 2 The Playback Disclaimer tex...

Страница 33: ...rt Use the Serial port menu to configure the connections for a Console connected to the RS232 port and an optional Bosch keyboard Intuikey series connected to the extra RS485 port on DIVAR 5000 models Configure the settings for Console or Bosch keyboard as described below RS232 serial port Baud rate from 1200 to 115200 default Data bit from 5 to 8 default Stop bit 1 default or 2 Parity none odd ev...

Страница 34: ...nel to add the overlay to You can use each channel only once Account This screen lists all of the user accounts for this recorder Each account level is set with individual user rights and limited by a password If you have administrator rights you can add delete and modify user account except your own see descriptions below Use Move up and Move down to change the order in which the users appear in ...

Страница 35: ...tion is required 1 View the current firmware version of your installed system 2 Check the Bosch download store if new versions are available 3 Upgrade to a new version if required Via the USB slot 1 Insert a USB stick with a preloaded update file must be called xxx bin 2 Click Upgrade 3 Select the update file 4 Click Start to begin the update 5 Wait until the update is complete and the system is r...

Страница 36: ...tings and recordings will be lost The system menu display language time display mode video format IP address and recordings will all lose their user defined setup after the factory defaults are restored Reset menu defaults 1 Select the check boxes for the menus you wish to reset 2 Click Save or Apply Reset complete system to factory defaults Save 1 Select the check boxes for the menus you wish to ...

Страница 37: ...eck the validity of all IPv6 addresses The IP address and the default gateway must be the same in each IP section i e the specified length of the subnet prefix must have the same string The maximum number of connections is 64 however more than 4 remote connections can cause performance limitations Bosch strongly advises not using more than 4 simultaneous connections Preferred DNS if required enter...

Страница 38: ...his will increase the latency DDNS Make sure the recorder is connected to the open internet before you configure the DDNS service Go to your router that connects your recorder to the internet and forward these communication ports HTTPS RTSP and TCP In the recorder you can find and configure these ports in the menu Network Connection Port If you plan to connect through HTTP as well forward the HTTP...

Страница 39: ...oose a new password Use a strong password Confirm the password in the next field 3 Select the I agree to boxes after you read and approved the terms and conditions and privacy statement 4 Click Apply to register your domain name 5 You can use your domain name immediately If you created a new account you must confirm your DDNS registration by clicking the validation link in the email you receive Af...

Страница 40: ...ents sent to the trap Single mode set a time limit for detecting a single video loss to generate the trap Multi mode set the number of video losses which should occur within a set time to generate the trap Email Use this screen for the email settings address sender etc if you have enabled the field Send email in the menus Alarm Detect and System events See the following descriptions for the field ...

Страница 41: ... 1 Select the File format and type of recording 2 Choose a location FTP server a SMB file server or an eSata disk Use Configure to setup the location 3 Assign a schedule for the backup weekday start time last number of days time period and which channels to backup You can start the backup once a week or multiple times per week 4 Select Apply or Save When a backup is running the backup progress is ...

Страница 42: ...isplay NOTICE The privacy mask only shows in the display It is not recorded To set the mask area 1 Select the required masks from the selection 1 2 3 4 2 Press Set and use the mouse to drag a mask over the area to be concealed Enlarge or shrink the mask as required 3 Select and drag a new area as required system supports max 4 masks per channel PTZ Choose a camera channel PTZ type For IP cameras c...

Страница 43: ...iously configured in Storage Recording Frame rate per second Bit rate type only for analog cameras Bit rate in Kb second Record audio only for analog cameras Audio encode only for analog cameras NOTICE The default setting for Bit rate is display optimized For better system performance and storage select a lower Bit rate Channel type Channel type only for hybrid recorders This recorder has 32 chann...

Страница 44: ...on detection 3 Now repeat this action for other areas on the screen to be disabled If you want to rearm a disabled area again or you make a mistake simply select the region again with the left mouse button the region will be colored again 4 After setting all the motion detection zones for a channel return to the Detect screen by right clicking the mouse or click the Enter button If you click the E...

Страница 45: ...a message in the local host screen to alert you Buzzer Select here to activate the buzzer when an alarm occurs After completing setup click Save to save your settings and go back to the previous menu Note In the Detect menu the Copy function is only valid for the same event type which means you cannot copy a channel setup in video loss mode to camera masking mode PTZ Set Setup the PTZ as follows f...

Страница 46: ... disk is full for xx this option is only shown for the event Disk full default is 80 Network Enable select to enable the system event chosen in the following field Event type choose from Network lost disconnected IP conflict See above for a description of other fields Temperature Enable select to react to a temperature alarm See above for a description of other fields Other Enable select to react ...

Страница 47: ...nds before the event occurred in the file from 1 to 30 seconds depending on the bit stream 3 There are 2 methods to schedule a day and a time use your mouse to drag different settings in the graphical interface for the various days Select Configure and type in the values in the relevant fields see following steps 4 Select the appropriate checkbox for weekday s Monday to Sunday or All if the same p...

Страница 48: ...r is displayed If a disk is faulty and has been replaced select the appropriate Slot and press Rebuild to rebuild the raid system Until the raid is repaired a system alarm will be generated to indicate the RAID is no longer safe When a system is in raid the General tab will show the complete RAID as a single disk Recording Here you can manage the storage of recordings HDD full assign here what to ...

Страница 49: ... Sub stream is for remote playback only Playback of the recorded Sub stream on the local unit is not possible DIVAR 2000 DIVAR 3000 DIVAR 5000 Settings en 49 Bosch Security Systems Operation Manual 2016 09 v1 0 AM18 Q0717 ...

Страница 50: ...e other functions In the Quick menu use the left mouse button to enter a menu item left click again to make selections in menu When inputting data one of the following input keypads appears depending on whether you need to enter alphanumeric or only numeric characters Left click the corresponding button on the keypad to input the required characters use Shift on alphanumeric keypad to switch betwe...

Страница 51: ...000 3000 Figure 9 2 Front panel DIVAR 5000 Symbols on the buttons show the applicable function see the following table Button Symbol Function Power On Off Press briefly for 3 seconds to power up or power down the DIVAR The button is lit green when power is on Shift Shift When entering characters in a field click to switch between numeral text capitalized and text non capitalized When selecting cam...

Страница 52: ...ontrol and image color In motion detection setup use the Fn and direction keys for setup In text mode click to switch between numeral English character small capitalized etc Press for 1 5 seconds to delete the previous character before the cursor Realize other special functions Slow forward Multiple slow play speeds or normal playback In text mode or when choosing a camera channel input number 5 o...

Страница 53: ... of channels 17 to 32 Release Shift again to return recording status view of channels 1 to 16 This function only works in Live mode with no menus open Hard disk Is lit if an installed hard disk has an error or is full Network Is lit if a user is connected to the DVR online USB port Connect USB storage device or USB mouse to this port Remote control All functions controlled by the front panel and U...

Страница 54: ...e slow play speeds or normal playback 5 Play next In playback mode playback the next video 6 Play previous In playback mode playback the previous video 7 Play Pause In pause mode click for normal playback In normal playback click to pause playback In real time monitor mode click to enter video search menu 8 Reverse pause In reverse playback pause mode click for normal playback In reverse playback ...

Страница 55: ... Shift Switch the input of characters between numbers text capitalized and text non capitalized 13 Sequence Activate the camera views in a pre set sequence 14 Assistant Fn key In 1 ch monitor mode pop up assistant function PTZ control and image color In PTZ control mode switch the PTZ control menu In motion detection mode use together with the direction keys to complete setup 15 0 9 number key Swi...

Страница 56: ...Logout user logout the current user a popup appears to confirm logout Main menu for settings and user modes Notice The Pan Tilt Zoom setting applies for the currently selected channel If you are in multiple window mode the system automatically switches to the corresponding channel Main menu Access the Main menu as follows Use the Enter key and the direction buttons on the front panel or the remote...

Страница 57: ...ain to return to multiple channel view The currently selected channel is shown with a green border Each channel may also display one or more of the following icons Recording shows a channel is recording Motion detection a movement has been detected in the camera view Instant playback Zoom Snapshot and Remote Move the mouse to the top of a camera display to show the control bar Click an icon for th...

Страница 58: ...djust the speed of the camera movements value ranges from 1 to 8 Zoom Focus only for analog cameras Iris only for analog cameras Click on icons and to increase or reduce the zoom focus and iris The other buttons on the bottom of the screen are used for analog cameras only to assign and activate a set of movements for the camera as follows 1 Enter a number from 1 to 999 in the right field this will...

Страница 59: ...r camera pictures can also be sequenced on monitor A to follow the events The search play function and all user menus are also activated on this monitor Monitor B only for DIVAR 5000 models Monitor B displays live pictures in full screen or multiscreen up to 16 channel can be shown at one time with a choice of which channels to show e g channels 1 to 16 or channels 17 to 32 If an alarm detect even...

Страница 60: ...or an overview of the features on this screen ID Name Function 1 Display window Display of the currently chosen picture or file supports 1 4 9 16 window playback 2 Search type Here you can select to search for a recorded file Select to play from the internal HDD or an optional connected external memory device 9 3 60 en Operation DIVAR 2000 DIVAR 3000 DIVAR 5000 2016 09 v1 0 AM18 Q0717 Operation Ma...

Страница 61: ...cordings available for that day dates highlighted in blue have recordings available for that day The time bar on the bottom of the screen will show a 24 hour trace of the recordings available for the chosen date If required play a recording for a particular date as follows Assign a start time hour minute second in the time field below the calendar Press the play button Click on a colored zone on t...

Страница 62: ...g The time span of R recorded files in a file list is set by default with a duration of 1 hour i e from 8 00 to 9 00 9 00 to 10 00 etc M and A files span the time that the motion alarm occurred Click once on a file to view the file details under the list or double click a file to playback the file on the screen For a precise search for a time period stop the current file being played and enter a p...

Страница 63: ... forward In playback mode click to realize various fast play modes such as fast play 1 fast play 2 etc Smart search only available for analog cameras connected to a hybrid recorder see description below Turn the audio on off and adjust the volume during video playback Click to export snapshot s to a USB memory device a DVD and or an email address A disclaimer screen may initially appear when you f...

Страница 64: ...n area s When ready click again to stop smart search playback Extra notes on smart search As default the system will view the whole play zone as a motion detect region If you choose to play another file in the file list the system will switch to motion detect play of the other file During motion detect play you cannot implement operations such as changing the time bar play backward or play frame b...

Страница 65: ...ng functions Export Restrict Protect playback Clear region see separate descriptions here for Export and Restrict Protect During playback click on the top of the time bar and hold down the left mouse button to scroll the time bar left or right not applicable for 24 hour Alternatively use the time bar unit to zoom in or scroll see the following description 9 Time bar unit Use the buttons here to zo...

Страница 66: ...Important When entering a start and end time for Restrict Protect playback be aware that the selected time may include a portion of a recorded file In this case the complete file will be Restricted Protected For example if you set a start time of 9 30 and an end time of 10 30 then both the recorded files 9 00 to 10 00 and 10 00 to 11 00 will be selected for restrict protect because they both inclu...

Страница 67: ...Click Start to export the selected recording s If the total size of the selected recordings is more than the free space on the memory device then only the first recordings that fit are exported Export snapshot Select the checkboxes to export snapshots to an email address USB memory stick and or DVD If required enter an email address or choose a specific DVD or USB stick use Configure to define a l...

Страница 68: ...ed or deleted users To unblock a user select the user and choose Unblock PoE usage This info page shows a list of all cameras connected to the PoE slots and the total amount of power they are using Use the Block checkbox for a camera to prevent the camera drawing a PoE supply from that slot Network Load See here a real time graphical display of the current load on the network for send and receive ...

Страница 69: ...Quick or Full detect 2 Choose the HDD to be scanned 3 Press Start Report After a scan is run on your HDD use the Report tab to display a quick overview of the result Any detected errors will be shown in the Error column O means current HDD is normal X means there is a disk error means there is no HDD means disk is damaged Notice If an error X is shown Check the hard disk time and system time are t...

Страница 70: ...on Export Assign here a schedule for an automatic export backup of a recording to an FTP File transfer Protocol SMB Server Message Block server or to an eSata disk only available for the DIVAR 5000 Selected device choose which device to save the backup Path choose where to save the backup Type Select the type of video for back up choose between alarm recording motion recording alarm and motion rec...

Страница 71: ...end date and time for search Press Search to start the event search If required use Go to to access a particular page in the list of events Double click an event to display more information press the green arrow to playback the event To export event file s use Browse to assign an export device select the required files then press Export the progress of the export is shown on the status bar 9 6 DIV...

Страница 72: ... When copying the archive file to other media afterwards make sure to also copy the play exe file NOTICE The Archive Player will not be downloaded from the DVR when archiving is performed via Web Client Use the Archive Player available on the Bosch website the product CD or download it by performing a local archive When copying the archive file to other media afterwards make sure to also copy the ...

Страница 73: ...ity of a recording see Authentication checking watermark page 75 Config is used to setup how the player saves and formats snapshots and the language for the user interface see Configuration page 76 2 Activates a directory overview where you can browse and choose a file to play Double click on a specific file to start playing 3 Click to show player in full screen press Esc to return to standard scr...

Страница 74: ...ording Reverse play possible speeds are1 2x 1 4x 1 8x 1 16x 1 32x 1 64x Fast play Possible speeds are 2x 4x 6x 8x 16x 32x 64x Go to end of recording 10 Record type A checked box shows the settings that were applied for the recorded file Motion Alarm Normal All 11 Time bar Displays the time span of the currently selected file the colored segment The colors are Green for a regular record file Red if...

Страница 75: ...screen if required press the button again and then scroll the zoomed image with your mouse when finished right click the mouse to exit the zoomed area When playing the video file click to save current video frame as an image file to a specified directory assigned in Config Snap Path Close the file that is currently playing See also Authentication checking watermark page 75 Configuration page 76 Au...

Страница 76: ...tom of the screen to select start and end times 5 Press Start Export 6 In the Save as dialog box choose a directory location and a file name for the export and press Save A progress percentage is displayed during the export If required press Stop Export to halt the export 7 When prompted export the end of the file by pressing OK Configuration Here you can set Snap shot location assign the path and...

Страница 77: ...and the DIVAR via a TCP IP network connection and load a new Web Client version as follows 1 In the DIVAR go to the network setup stored in Main menu Setting Network and check that the network settings are correct You can also see here the IP address for the DIVAR Make a note of the IP address for the next step 2 On your PC start the Windows Command prompt click Start type cmd in the search field ...

Страница 78: ...e described in the following pages 5 Click Login to access the Web Client Live window see below Note 1 A disclaimer screen may initially appear click Accept to continue Note 2 For security reasons your password must be defined after you first login Note 3 If the maximum number of users for the Web Client is exceeded a message is displayed Web client live window Live Here you can see the live image...

Страница 79: ...selected event Choose here Type Choose from All default Motion or Alarm Channel Choose All or specific channels Start time Choose start date and time for search End time Choose end date and time for search Press Search to start the event search The results are listed in the table If required scroll to a particular page in the list of events To export the event file press Export A popup screen appe...

Страница 80: ...Settings page 31 for a description of options available here Important For safe HTTPS connections you will require a trusted SSL Digital Certificate Go to Setting Network HTTPS and follow the screen instructions to download and accept the certificate contact your system administrator if you have any questions Info Here you can select various sub menus to display important system information See In...

Страница 81: ...perature is too high or too low Hardware malfunction System cannot detect hard disk HDD malfunction or HDD cable connection is faulty check HDD info screen for status Main processor board SATA port is faulty No video output on one channel multiple channel or all channel output Program is not compatible Please upgrade to the latest version Brightness is 0 Please restore factory default setup There ...

Страница 82: ...oring but there is no audio during playback Setup is incorrect Please enable the audio function Corresponding channel has no video input Playback is not continuous when the screen is blue Time display is incorrect Setup is incorrect Battery contact is incorrect or voltage is too low LED display is faulty DVR cannot control PTZ Front panel PTZ error PTZ decoder setup connection or installation is i...

Страница 83: ...video output quality is poor Network connection is instable Network is instable IP address conflict MAC address conflict PC or DVR network card is faulty Burn error USB backup error System uses too much CPU resource Please stop recording first and then begin backup Data amount exceeds backup device capacity causing burner error Backup device is not compatible Backup device is damaged Keyboard cann...

Страница 84: ...setup is incorrect HDD capacity is insufficient HDD is damaged Cannot playback the downloaded file No media player No DXB8 1 or higher graphic acceleration software No DivX503Bundle exe control when you play the file transformed to AVI via media player No DivX503Bundle exe or ffdshow 2004 1012 exe in Windows XP OS Forgotten local menu operation password or network password Please contact your loca...

Страница 85: ...Warning Lithium battery Batteries that have been inserted wrongly can cause an explosion Always replace empty batteries with batteries of the same type or a similar type recommended by the manufacturer Handle used batteries carefully Do not damage the battery in any way A damaged battery may release hazardous materials into the environment Dispose of empty batteries according to the manufacturer s...

Страница 86: ...ll DVD See separate Quick Install Guide Refer to the Appendix for recommended DVD types 13 4 86 en Maintenance DIVAR 2000 DIVAR 3000 DIVAR 5000 2016 09 v1 0 AM18 Q0717 Operation Manual Bosch Security Systems ...

Страница 87: ...rical appliances which have reached the end of their working life must be collected and disposed of separately from household waste material Separate collecting systems are usually in place for disused electronic and electrical products Please dispose of these units at an environmentally compatible recycling facility per European Directive 2012 19 EU 14 14 1 14 2 DIVAR 2000 DIVAR 3000 DIVAR 5000 D...

Страница 88: ...ut without PoE 100 240 VAC 50 60 Hz 1 9 A 75 W AC input with PoE 100 240 VAC 50 60 Hz 5 A 350 W RTC battery on main PCB Lithium CR2032 3 VDC Power adapter DC output without PoE 12 VDC 5 A DVR Power input without PoE 12 VDC Maximum main power consumption no HDD 8 7 W without PoE 15 2 W with PoE Maximum power consumption of PoE switch 185 W Maximum power consumption per PoE port 25 5 W DIVAR 5000 Me...

Страница 89: ...40 VAC 50 60 Hz 5 A 350 W RTC battery on main PCB Lithium CR2032 3 VDC Maximum main power consumption no HDD 8 7 W without PoE 15 2 W with PoE Maximum power consumption of PoE switch 185 W Maximum power consumption per PoE port 25 5 W DIVAR 2000 DIVAR 3000 DIVAR 5000 Technical data en 89 Bosch Security Systems Operation Manual 2016 09 v1 0 AM18 Q0717 ...

Страница 90: ...ct includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Copyright 1998 2008 The OpenSSL Project All rights reserved At the time of printing this manual the following extra licenses apply to the applicable software components included in the DIVAR Name software component License GPL busybox kernel u boot busybox 1 18 4 bz2 linux 4 2 tar linux 3 10 y...

Страница 91: ...ted to any implied warranty of merchantability or fitness for a particular purpose unless stated otherwise in writing Please see the full text of the relevant software licenses for further details The Bosch standard product warranty only applies to the combination of hardware and software as delivered by Bosch Without prejudice to any licensee s right to apply the provisions of a relevant software...

Страница 92: ...R recorders when returning these units for repair Should non Bosch HDDs be returned then Bosch will not be held responsible for loss of these drives or any information recorded on these drives or for any consequential damages Bosch will not be held liable for loss or consequential damages resulting from disclosure of any information stored on non Bosch drives Legal note Video loss is inherent to d...

Страница 93: ......

Страница 94: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2017 ...

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