EN
40
Troubleshooting
www.bora.com
X
X
Observe all safety and warning information (see the Safety section).
Operating situation
Cause
Remedy
Cooktop extractor
will not switch on
Knob ring missing
Place knob ring on the control knob
The fuse or automatic circuit breaker of the
electrical wiring system in the apartment and/or
house is defective.
Replace the fuse.
Switch the automatic circuit breaker back on
The fuse or the automatic circuit breaker trips
multiple times.
Contact BORA Service Team
The power supply is disconnected.
Have a specialist electrician inspect the power supply
The microfuse in the cooling device plug
connector for the control unit is defective.
Replace the fuse (type: T 3,15A/250V)
Fan motor does not start
Cover flap not fitted or not fitted correctly
Fit cover flap correctly
Grease filter not fitted or not fitted correctly
Fit grease filter correctly
Fan motor faulty
Contact BORA Service Team
Odours form when operating
the new cooktop extractor
Normal for brand new devices
Odours stop forming after a few operating hours
The central control knob
display shows a segment
turning clockwise
Knob ring not in the 0 position after fitting
Turn the control knob to the 12 o’clock position
(= 0 position)
Control knob display
L
The childproofing feature is activated
Switch off the childproofing feature
(see the Operation section).
Control knob display
/
Continuous operation (30 s) of the control knob or
control knob dirty
Release or clean the control knob
Control knob display
E
Home-in contact is interrupted
Check cable or bridge for home-in contact
For example, window opened in exhaust mode.
Control knob display
F
Activated charcoal filter service life expired
Replace the activated charcoal filter, clean the
stainless steel grease filter if necessary, reset the
filter timer (see Cleaning or Operation section)
Control knob display
end
Foreign body blocking cover flap
Remove the foreign body
Cover flap not properly slotted into the guide
Press the cover flap gently from above on the
narrow side until you hear it slot into place
End switch faulty or out of place
Contact BORA Service Team
Control knob display
E003
Electrical connection between touch surface and
knob ring (min. 3-5 seconds).
Remove and clean the knob ring.
Wipe off any residual water on the touch surface
Control knob display
E0 1 1
Grease filter not fitted or not fitted correctly
Fit grease filter correctly
Filter sensor faulty
Contact BORA Service Team
Control knob display
E0 12
and
E0 13
Cover flap not fitted or not fitted correctly
Fit cover flap correctly
Cover flap sensor faulty
Contact BORA Service Team
Control knob display
E0 19
Error evaluating the touch surface
Twist control knob to “0” position
Contact BORA Service Team
The extraction performance
of the cooktop extractor has
decreased.
The stainless steel grease filter is heavily soiled
Clean or replace the stainless steel grease filter
The activated charcoal filter is heavily soiled
(recirculation only)
Replacing the activated charcoal filter
There is a foreign body in the air guiding housing
(e.g. cleaning cloth).
Remove the foreign body
The fan is defective or a duct connection has
become loose
Contact BORA Service Team
Tab. 9.1 Resolving a fault
X
X
After troubleshooting, turn the knob ring to the 12 o’clock position (0 position).
X
X
In all other cases, contact the BORA Service Team (see section ‘Warranty, technical service and spare parts) and enter
the error number displayed and the device type.
9 Troubleshooting
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