Configure the BlackBerry Administration Service instances
in a pool to communicate across network subnets
The instances in the BlackBerry® Administration Service pool use multicast UDP to communicate with each other. If
the BlackBerry Administration Service instances are located in different network subnets and your organization's
network configuration does not permit multicast UDP across the network subnets, you must configure the BlackBerry
Administration Service instances to use TCP to communicate with each other. For example, if your organization uses
a UDP peer-to-peer firewall filter, you must configure the BlackBerry Administration Service instances to use TCP to
communicate across the network subnets.
1. Make sure that no BlackBerry Administration Service instance is in the process of restarting.
2. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > BlackBerry Administration Service.
3. Click Edit component.
4. In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING.
5. Click Save all.
6. Restart the BlackBerry Administration Service instances.
Log in to the BlackBerry Administration Service for the first
time
To open the BlackBerry® Administration Service, you can use a browser on any computer that has access to the
computer that hosts the BlackBerry Administration Service.
Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry
device is connected to the computer, the browser must permit Microsoft® ActiveX® controls.
1. In the browser, type https://<server_name>/webconsole/app, where <server_name> is the name of the
computer that hosts the BlackBerry Administration Service.
2. In the User name field, type admin.
3. In the Password field, type the password that you created during the installation process.
4. In the Log in using drop-down list, click BlackBerry Administration Service.
5. Click Log in.
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Upgrade Guide
Configure the BlackBerry Administration Service instances in a pool to communicate across network
subnets
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