7. Click Manage multiple users.
8. Select the user accounts that you want to move to the new BlackBerry Enterprise Server at the same time
9. Click Switch BlackBerry user to different BlackBerry Enterprise Server.
10. Select the new BlackBerry Enterprise Server from the list.
11. Click Save All.
After you finish: Reassign the IT policies to the user accounts.
Prevent the previous BlackBerry Enterprise Server from
connecting to the BlackBerry Infrastructure
If you try to connect two BlackBerry® Enterprise Server instances to the BlackBerry® Infrastructure using identical
SRP credentials, the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.
1. On the computer that hosts the previous BlackBerry Enterprise Server, in the notes.ini file, in the ServerTasks
entry, delete BES.
2. Save and close the file.
3. In the Windows® Services, stop all BlackBerry Enterprise Server services.
4. Change the startup type for all BlackBerry Enterprise Server services to Disabled.
Start the new BlackBerry Enterprise Server
In the Windows® Services, start the BlackBerry® Enterprise Server services in the following order:
• BlackBerry Controller
• BlackBerry Router
• BlackBerry Dispatcher
• all remaining services
After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct
users to connect their BlackBerry devices to the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager
to receive new SRP routing and service name information. Inform users about the new IBM® Lotus® Domino® server
name so that they can update the settings in the BlackBerry Desktop Manager or BlackBerry Web Desktop Manager.
Upgrade Guide
Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure
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