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Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for
the fastest possible service.

To resolve an issue:

1. Check the pertinent section of this manual to see if the issue can be resolved by following

the procedures outlined.

2. Visit www.avocent.com/support and use one of the following resources:

Search the knowledge base or use the online service request.
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Select

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Appendices

Содержание MergePoint Unity

Страница 1: ...MERGEPOINT UNITY SWITCH Installer User Guide...

Страница 2: ...limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequen...

Страница 3: ...Power of Being There MergePoint Unity DSView and Dambrackas Video Compression are registered trademarks of Avocent Corporation or its affiliates in the U S and other countries All other marks are the...

Страница 4: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the principal on off switch...

Страница 5: ...Getting started 7 Setting up your network 8 Rack Mounting a MergePoint Unity Switch 8 Rack mounting safety considerations 8 Connecting the MergePoint Unity Switch Hardware 9 Cascading MergePoint Unity...

Страница 6: ...g appliance configurations and appliance user databases 26 Network Settings 27 DNS Settings 28 Local UI Settings 28 Local port user settings 28 Virtual Media 29 Local virtual media settings 30 Modem S...

Страница 7: ...r specific video settings 46 Color Settings 47 Adjusting Color Depth 47 Contrast and brightness 47 Noise Settings 47 Detection thresholds 47 Block Noise Threshold and Pixel Noise Threshold 47 Mouse Se...

Страница 8: ...s 60 LDAP Query parameters 61 Appliance and Target Device Query Modes 62 Setting up Active Directory for Performing Queries 65 Appendix A Terminal Operations 67 Appendix B Using Serial IQ Modules 69 A...

Страница 9: ...ustomers with the following features and options significant reduction of cable volume keyboard video and mouse KVM capabilites configurable for analog local or digital remote connectivity true serial...

Страница 10: ...odule which provides true serial capabilities through Telnet You can launch an SSH session or launch a serial viewer from the on board web interface OBWI to connect the MergePoint Unity switch s attac...

Страница 11: ...gePoint Unity switch via a standard TCP IP network The MergePoint Unity switches provide agentless remote control and access No special software or drivers are required on the attached servers or clie...

Страница 12: ...ber Description Number Description 1 CAT 5 Connection 6 Telephone Network 2 KVM Connection to the Switch 7 Ethernet 3 Remote IP Connection 8 DSView 3 Server 4 MergePoint Unity Switch 9 Analog User loc...

Страница 13: ...mends a dedicated switched 100BaseT or 1000BaseT network for switches that support it The MergePoint Unity switch uses the Point to Point Protocol PPP for communication over a V 34 V 90 or V 92 modem...

Страница 14: ...tch Configuration MergePoint Unity 8032 Switch Shown Table 2 1 Descriptions for Figure 2 1 Number Description Number Description 1 Digital User 8 Power Cord 2 Telephone Network 9 Ports 1 32 6 MergePoi...

Страница 15: ...cket kit Rack Mounting Bracket Quick Installation Guide MergePoint Unity Switch Quick Installation Guide Safety and Regulatory Statements Guide Cables and adaptors for the MODEM and SETUP ports AC pow...

Страница 16: ...ty considerations Rack Loading Overloading or uneven loading of racks may result in shelf or rack failure causing damage to equipment and possible personal injury Stabilize racks in a permanent locati...

Страница 17: ...nitor and USB keyboard and mouse cables into the appropriately labeled ports You must install both a keyboard and mouse on the local ports or the keyboard will not initialize properly 2 Choose an avai...

Страница 18: ...USB2 DSAVIQ PS2M DSRIQ VMC or MPUIQ VMC module For all smart card readers you must use a DSRIQ VMC or MPUIQ VMC module For information on connecting virtual media remotely see Virtual Media on page 5...

Страница 19: ...Cascading MergePoint Unity Switches You can cascade up to two levels of MergePoint Unity switches enabling users to connect to up to 1024 servers In a cascaded system each target port on the main Merg...

Страница 20: ...local UI See Chapter 3 for detailed instructions on using the user interface for switching Connecting to the OBWI through a firewall For MergePoint Unity switch installations that use the OBWI for ac...

Страница 21: ...Browses to Firewall s External IP Address To configure the firewall To access the MergePoint Unity switch from outside a firewall configure your firewall to forward ports 22 23 if Telnet is enabled 8...

Страница 22: ...e green or amber The LED illuminates green when the MergePoint Unity switch is turned on and operating normally The LED blinks green when the MergePoint Unity switch is booting The LED illuminates amb...

Страница 23: ...tion For machines running Microsoft Windows Windows NT 2000 XP Server 2003 use the default PS 2 mouse driver To ensure that the local mouse movement and remote cursor display remain in sync mouse acce...

Страница 24: ...16 MergePoint Unity Switch Installer User Guide...

Страница 25: ...nt Unity switch in real time You may also use predefined global macros to perform actions within the Video Viewer window For instructions on how to use the Video Viewer see Chapter 4 The serial viewer...

Страница 26: ...necting the MergePoint Unity Switch Hardware on page 9 shows which operating systems and browsers the OBWI supports Avocent recommends that the browser be kept up to date with the latest version Table...

Страница 27: ...int Unity OBWI will appear NOTE The default username is Admin with no password To log in to the MergePoint Unity switch OBWI from outside a firewall repeat the above procedure entering the external IP...

Страница 28: ...er appears on the left side of the top option bar 2 Side navigation bar Use the side navigation bar to display the system information you wish to display or edit which displays in the content area The...

Страница 29: ...changes this new information will appear in the window when you next display the bookmarked window If you click BOOKMARK or the bookmark icon after the MergePoint Unity switch OBWI session has timed...

Страница 30: ...and EID Unit View Appliance Properties Location Site department or location Unit View Appliance Appliance Settings Versions Current firmware revision for application boot and Video FPGA Unit View Conn...

Страница 31: ...aunch the session If the target device is currently in use users attempting to gain access will be given an opportunity to force a connection to the device if their preemption level is equal to or hig...

Страница 32: ...select Unit View Appliance Appliance Settings Settings Serial The Appliance Serial Session Settings screen appears 2 Either enable or disable the Telnet Access Enabled checkbox 3 Click Save Closing a...

Страница 33: ...switch performs a soft reset which terminates all IQ module sessions A target device experiencing an IQ module firmware update may not display or may display as disconnected The target device will app...

Страница 34: ...navigation bar select Unit View Appliance Overview to open the Unit Overview window 2 Click Save Appliance Configuration or Save Appliance User Database The File Download dialog box will open 3 Click...

Страница 35: ...rk IPv4 The Appliance IPv4 Settings screen appears 2 Select or deselect the Enable IPv4 checkbox to enable or disable IPv4 mode 3 Enter the desired information in the Address Subnet and Gateway fields...

Страница 36: ...You can turn on or turn off local port user interface authentication and choose a user access level If you turn on local port user interface authentication you will be required to log in to use the i...

Страница 37: ...ow Reserved Sessions Ensures that a virtual media connection can only be accessed with your username and that no other user can create a KVM connection to that target device When the associated KVM se...

Страница 38: ...Select one of the following options from the Virtual Media Access Mode from the drop down menu Read Only or Read Write 5 Select one of the Encryption Levels that you wish to be supported 6 Select the...

Страница 39: ...ing your MergePoint Unity switch to a modem see Connecting the MergePoint Unity Switch Hardware on page 9 To configure modem settings 1 From the side navigation bar select Unit View Appliance Applianc...

Страница 40: ...ervers To configure the DSView 3 server IP address 1 On the side navigation bar select Unit View Appliance Appliance Settings User Accounts DSView The Appliance DSView Settings screen is displayed 2 E...

Страница 41: ...Select the preemption and access levels for the new user 5 Select any of the available target devices that you wish to assign to the user account and click Add NOTE User administrators and appliance a...

Страница 42: ...witch to respond to SNMP requests over UDP port 161 3 Enter the system s fully qualified domain name in the Name field as well as a node contact person in the Contact field 4 Enter the Read Write and...

Страница 43: ...creen you can display a list of the attached IQ modules as well as the following information about each IQ module EID Port Status Application Interface Type and USB Speed You can click on one of the I...

Страница 44: ...for firmware upgrade files To upgrade the IQ module firmware 1 From the side navigation bar click Unit View Appliance Appliance Settings Ports IQ Modules to open the Appliance IQ Modules screen 2 Sel...

Страница 45: ...vices 1 From the side navigation bar select Unit View Appliance Appliance Settings Ports Power Devices to open the Appliance Power Devices screen 2 Click Delete Offline To change the minimum on time o...

Страница 46: ...38 MergePoint Unity Switch Installer User Guide...

Страница 47: ...http www apple com for Mac users NOTE The MergePoint Unity switch OBWI uses system memory to store and display images within Video Viewer windows Each opened Video Viewer window requires additional s...

Страница 48: ...l times 3 Menu and toolbar Enables you to access many of the features in the Video Viewer window The menu and toolbar is in a show hide state if the thumbtack has not been used Place your cursor over...

Страница 49: ...e button appears on the toolbar 7 Close button Closes the Video Viewer window NOTE The Close button may not be present for all operating systems 8 Accessed device desktop Interacts with your device th...

Страница 50: ...o Viewer in a new window Session time out A remote session can time out when no activity occurs in a Session window for a specified time The session time out value can be configured in the Appliance K...

Страница 51: ...remains fixed and the device image scales to fit the window With automatic scaling the desktop window is sized to match the resolution of the target device being viewed With manual scaling a drop dow...

Страница 52: ...o select View Refresh from the Video Viewer window menu to refresh the image Video Settings Additional video adjustment Generally the Video Viewer window automatic adjustment features optimize the vid...

Страница 53: ...Pixel Sampling Fine Adjust 9 Automatic Video Adjustment 3 Image Capture Horizontal Position 10 Refresh Image 4 Image Capture Vertical Position 11 Adjustment bar 5 Contrast 12 Video Test Pattern 6 Bri...

Страница 54: ...video parameters The MergePoint Unity switch OBWI performs best when the video parameters are set such that no 0 video packets are transmitted for a static screen You can easily adjust your video par...

Страница 55: ...cases this corrects video issues When clicking Auto Adjust several times does not set the contrast and brightness as desired adjusting the contrast and brightness manually can help Increase the brigh...

Страница 56: ...ment and resetting Mouse settings are device specific that is they may be set differently for each device NOTE If the device does not support the ability to disconnect and reconnect the mouse almost a...

Страница 57: ...r mode in the Session Options dialog box NOTE When using a device that captures keystrokes before they reach the client server you should avoid using those keys to restore the mouse pointer To enter S...

Страница 58: ...e cursor type in the Local Cursor panel 4 Click OK to save settings Mouse scaling Some earlier versions of Linux did not support adjustable mouse accelerations For installations that must support thes...

Страница 59: ...and keyboard reconnect as if you had disconnected and reconnected them To realign the mouse click the Align Local Cursor button in the Video Viewer window toolbar Avocent Mouse Sync Enabling Avocent...

Страница 60: ...ice must be connected to the KVM switch and with an IQ module that both support virtual media The target device must be intrinsically able to use the types of USB2 compatible media that you virtually...

Страница 61: ...dia dialog box allows you to manage the mapping and unmapping of virtual media The dialog box displays all the physical drives on the client server that can be mapped as virtual drives You may also ad...

Страница 62: ...gs were previously configured so that all mapped drives must be read only this checkbox will already be enabled and cannot be changed You might wish to enable the Read Only checkbox if the session set...

Страница 63: ...ap the new drive After a physical drive or image is mapped it may be used on the target device To unmap a virtual media drive 1 In the Virtual Media dialog box uncheck the Mapped checkbox next to the...

Страница 64: ...port on the client server and access attached target devices on the MergePoint Unity switch system You can then launch a KVM session to open the Video Viewer and map a smart card NOTE For all smart c...

Страница 65: ...remote target device or local computer recognizes certain keystrokes or keystroke combinations Keyboard pass through must be specified using the Session Options dialog box When enabled keyboard pass...

Страница 66: ...e the Video Viewer window to a file 1 Select File Capture to File from the Video Viewer window menu or Click the Capture to File button The Save As dialog box appears 2 Enter a filename and choose a l...

Страница 67: ...the user has permission to view or change configuration parameters for the appliance in the OBWI NOTE Unless otherwise specified the LDAP default values should be used unless Active Directory has bee...

Страница 68: ...radio buttons 3 Click Save LDAP Search parameters On the LDAP Search page you can configure the parameters used when searching for LDAP directory service users Use the Search DN field to define an adm...

Страница 69: ...ize certain types of information to determine whether or not an LDAP user has access to an appliance or connected target devices See Appliance and Target Device Query Modes on page 62 detailed informa...

Страница 70: ...ch as users computers and groups See Appliance and Target Device Query Modes on page 62 for more information The Group Container Mask field defines the object type of the Group Container which is norm...

Страница 71: ...ry Mode Appliance or to any selected target device for Query Mode Target Device If the KVM User Admin value is found the user is given user administrator access to the appliance and attached target de...

Страница 72: ...ntents when using Query Mode Appliance If a group is found containing the user and target device IDs the user is given access to the selected target device connected to the appliance when using Query...

Страница 73: ...ner 4 Create a computer object in Active Directory with a name identical to the switching system name for querying appliances specified in the Appliance Overview screen of the OBWI or identical to the...

Страница 74: ...value of any attribute being used to implement the access control attribute For example if you are using info as the attribute in the Access Control Attribute field and using the Notes property in the...

Страница 75: ...45 to DB9 female adaptor is provided The terminal settings are 9600 bits per second bps 8 bits 1 stop bit no parity and no flow control 2 Turn on each target device and then turn on the MergePoint Un...

Страница 76: ...option allows you to execute a soft reset of the MergePoint Unity switch Exit This menu selection will return you to the ready prompt If the Console menu interface password is enabled you must exit th...

Страница 77: ...Unity switch communication parameters the appearance of the Terminal Applications menu and key combinations for specific actions and macros History This mode enables you to review serial data Configu...

Страница 78: ...t Grey Yellow Green Teal Cyan Blue Dark Blue Purple Pink Orange Red Maroon and Brown The default color is Black This value cannot be identical to the Normal Text or Bold Text value Normal Text This op...

Страница 79: ...ult key sequence is Ctrl F11 Break Key Sequence This option allows you to configure the key combination that generates a break condition The default key sequence is Alt B To configure a DSRIQ SRL modu...

Страница 80: ...story mode allows you to examine the contents of the history buffer which contains the events that have occurred The DSRIQ SRL module maintains a buffer containing 240 lines minimum or 10 screens of o...

Страница 81: ...rrier Detect Out of SRL DTR Data Terminal Ready 2 RXD Receive Data Out of SRL TXD Transmit Data 3 TXD Transmit Data In to SRL RXD Receive Data 4 DTR Data Terminal Ready In to SRL DSR Data Set Ready 5...

Страница 82: ...Send IN 6 RXD Receive Data IN 7 DCD DSR Data Set Ready IN 8 N C Not Connected N A Table B 2 ACS Console Server Serial Port Pinouts Cisco port pinouts The following table lists the Cisco serial port pi...

Страница 83: ...pairs gives this cable some immunity from the infiltration of unwanted interference CAT 5 cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteris...

Страница 84: ...or kinked can permanently damage the cable s interior Dress the cables neatly with cable ties using low to moderate pressure Do not over tighten the ties Cross connect cables where necessary using ra...

Страница 85: ...atch panel side Choose either 568A or 568B wiring standard before beginning Wire all jacks and patch panels for the same wiring scheme Don t mix 568A and 568B wiring in the same installation Always ob...

Страница 86: ...Table D 1 Descriptions for Figure D 1 Pin Number Description Pin Number Description 1 Request to Send RTS 5 Transmit Data TXD 2 Data Set Ready MergePoint Unity switch 6 Signal Ground SG 3 Data Carrier...

Страница 87: ...Number Description 1 No Connection N C 5 Transmit Data TXD 2 No Connection N C 6 Signal Ground SG 3 No Connection N C 7 No Connection N C 4 Receive Data RXD 8 No Connection N C 79 MergePoint Unity Sw...

Страница 88: ...dular Sync Types Separate horizontal and vertical Input Video Resolution Standard 640 x 480 60 Hz 800 x 600 75 Hz 960 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz 1600 x 1200 60 Hz Wide screen 800 x...

Страница 89: ...SETUP Port Number 1 Type RS 232 serial Connector 8 pin modular Local Port 4 and 8 port Number Type 1 VGA 4 USB Local Port 16 and 32 port Number Type 1 VGA 1 USB Network Connection Number 2 Type 10 10...

Страница 90: ...PU8032 4032 2016 1016 108E 104E Type Internal Power MPU8032DAC 8032 24W MPU4032DAC 4032 18W MPU2032DAC 2032 17W MPU2016DAC 2016 15W MPU1016DAC 1016 14W MPU108EDAC 108E 13W MPU104E 12W Heat Dissipation...

Страница 91: ...rating 5 to 95 relative humidity 38 7 degrees C maximum wet bulb temperature Safety and EMC Standards Approvals and Markings UL FCC cUL ICES 003 CE VCCI KCC C Tick GOST Safety certifications and EMC c...

Страница 92: ...ess Scroll Lock then F1 A These key combinations will work with the DSRIQ SRL module if your Sun system comes with a USB port as well as the Sun VSN and WSN IQ modules With the exception of F12 these...

Страница 93: ...on Korean Sun USB keyboards must be accessed using alternate keystrokes Due to these keyboard specific differences keyboard mapping inconsistencies may be encountered when switching between target de...

Страница 94: ...PS 2 Keyboard USB Usage ID Sun USB Keyboard Korean Sun USB Keyboard Japanese Sun USB Keyboard Hanja 0x91 N A N A N A Katakana Hiragana 0x88 N A N A Han Zen Han Zen 0x35 N A Appendices 86...

Страница 95: ...for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Visit www avocent com suppo...

Страница 96: ...88 MergePoint Unity Switch Installer User Guide...

Страница 97: ...590 883 501C For Technical Support www avocent com support...

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