Support by Fax
FRITZ!Box Fon 5124 – 11 Customer Service Guide
103
to open the e-mail support form. Fill out the form and send
it to AVM support by clicking the “Send” button. Our Sup-
port team will respond by mail as quickly as possible.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax to
the Support team:
z
Your name and address.
z
An e-mail address or fax number at which you can be
reached.
z
the serial number of the FRITZ!Box Fon
The serial number is printed on the sticker attached to
the base of the device. Support staff will always check
this number to ensure that you are a registered user.
z
Which operating system do you use? For instance,
Windows XP or Windows 98?
z
At what step of the installation or in which application
does an error occur or an error message appear? What
is the exact wording of any error message returned?
z
Which firmware does FRITZ!Box Fon use? The firmware
version is displayed on the “Overview” page of the
FRITZ!Box Fon user interface.
Once you have gathered this information, please fax it to
AVM Support. The Support team will assist you in resolving
your problem.
