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Customer Service Guide

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FRITZ!Box Fon 5124 – 11 Customer Service Guide

11 Customer Service Guide

AVM provides numerous sources of information to assist
you should any questions or problems arise. Here you will
find the important information you need, in the form of
manuals, updates and support.

In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be
obtained free of charge from Microsoft.

11.1 Product Documentation

To take advantage of all commands and features of your
FRITZ!Box Fon, consult the following information resources:

z

Manual for FRITZ!Box Fon
The manual is included in the “Info” folder on the
FRITZ!Box Fon CD.

You can install the Acrobat reader to view PDF
documents from the “Info” folder of the FRITZ!Box Fon
CD.

z

Readme for FRITZ!Box Fon
The Readme file contains current information which was
not yet available at the time the manual was
completed. The Readme file is included on the
FRITZ!Box Fon CD.

z

Help for FRITZ!Box Fon
In the FRITZ!Box Fon user interface you can open the
detailed Online Help by clicking the “Help” buttons.

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Содержание FRITZ!Box Fon 5124

Страница 1: ...English Edition Installation Configuration and Operation of FRITZ Box fon 5124 Installation Configuration and Operation of FRITZ Box fon 5124 ...

Страница 2: ... impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negligence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct o...

Страница 3: ...ine 22 3 Opening the User Interface 23 4 Configuring Internet Connections 24 4 1 FRITZ Box Fon as a DSL Router 24 4 2 FRITZ Box Fon as a DSL Modem 26 5 USB Devices 28 5 1 Connecting USB Devices 28 5 2 USB Mass Storage Devices 29 5 3 USB Printers 30 5 4 USB Hub 35 6 Configuring FRITZ Box Fon for Telephone Connections 36 6 1 Entering Account Information and Internet Numbers for Internet Telephony 36...

Страница 4: ...lation of the Printer Port 66 10 Configuration and Operation by Telephone 67 10 1 Operating FRITZ Box Fon 5124 by Phone 68 10 2 Configuring FRITZ Box Fon by Phone 75 10 3 Advanced Features 79 11 Customer Service Guide 100 11 1 Product Documentation 100 11 2 Information in the Internet 101 11 3 Updates 101 11 4 Support from the AVM Service Team 102 12 Product Details 104 12 1 LEDs FRITZ Box Fon 104...

Страница 5: ...plains the highlighting used in this manual The Telephone Keypad Highlighting Function Example Quotation marks Keys buttons icons tabs menus commands Start Programs or Enter Capital letters Path and file names in running text SOFTWARE INFO PDF or README DOC Pointed brackets Variables CD ROM drive Typewriter font Information to be typed in using the keyboard a setup Gray italics Tips instructions a...

Страница 6: ... Ext used here enter the number 1 2 or a higher number corresponding to the extension you would like to configure MSN Enter an ISDN number MSN In place of the abbreviation MSN used here enter the complete MSN desired without any dialing prefix XNo Ext Enter the external number XNo or extension number Ext to which your calls are to be diverted In the place of the abbreviation XNo enter the complete...

Страница 7: ...tended for indoor use only z Do not open the FRITZ Box Fon housing The device contains hazardous components and should only be opened by authorized repair technicians Disposal Instructions After use please subject this product to orderly disposal as electronic scrap in accordance with the current EU disposal regulations The functions and features can be used for analog and ISDN fixed line connecti...

Страница 8: ...RITZ Box Fon 5124 is a PBX for the connection of analog terminal devices You can connect two analog telephones to FRITZ Box Fon and make phone calls via the Internet ISDN or the analog fixed line network Connecting One or More Computers Four computers can be connected directly to the FRITZ Box Fon using the four LAN ports You can also connect a network hub or switch to the LAN ports so that even m...

Страница 9: ...ed establish the Internet con nections themselves For this Internet access software must be installed and the Internet account information entered on the given computer In this case FRITZ Box Fon works as a DSL modem Protection by the Integrated Firewall When FRITZ Box Fon is operated as a DSL router the integrated firewall protects your network from attacks from the Internet Connecting USB Device...

Страница 10: ... analog telephone line z one network cable red for connecting FRITZ Box Fon to a computer or network hub z one FRITZ Box Fon CD with Installation Help the DSL software FRITZ DSL software for connecting the printer documentation for all enclosed AVM components 1 2 Operation Requirements In order to operate FRITZ Box Fon you must have the following z a Web browser that supports Java Script for insta...

Страница 11: ...is Is FRITZ Box Fon 5124 11 z To install the DSL software FRITZ DSL the minimum computer requirements are 300 MHz Pentium II processor with Windows XP Windows 2000 Windows Me or Windows 98 and CD drive 32 MB RAM 20 MB free memory on the hard drive ...

Страница 12: ... Box Fon user interface Using the Installation Help on the CD If you have a computer with a Windows operating system you can use the Installation Help contained on the FRITZ Box Fon CD The Installation Help on the FRITZ Box Fon CD presents instructions on the screen instructing you about the steps required to launch operation of the FRITZ Box Fon z Insert the FRITZ Box Fon CD in the CD ROM drive o...

Страница 13: ...er s from page 16 4 Connect FRITZ Box Fon to DSL see the section Connecting to the DSL Line on page 15 5 If you want to make telephone calls with the fixed line network using FRITZ Box Fon connect to the fixed line network ISDN fixed line network Connect FRITZ Box Fon with the ISDN line See the section Connecting to the ISDN Line from page 20 Analog fixed line network Connect FRITZ Box Fon with th...

Страница 14: ...nsitive surfaces as the base of the device can heat up during normal operation z When connecting FRITZ Box Fon to your computer using the network cable remember to take the length of the cable into account z Make sure to keep sufficient distance from potential interference sources like microwave devices or electric devices with large metal housings 2 2 Connecting to the Power Supply Connecting to ...

Страница 15: ... FRITZ Box Fon 3 Plug the other end into an AC power outlet The green Power DSL LED will begin flashing after a few seconds to signal that the FRITZ Box Fon is ready for operation 2 3 Connecting to the DSL Line Connecting to the DSL splitter Cable The gray and black Y shaped cable is for connecting to the DSL splitter This cable is a combination of a DSL cable and a telephone cable ...

Страница 16: ...nections over DSL 2 4 Connecting the Computer s If you would like to surf the web using the FRITZ Box Fon or to open the FRITZ Box Fon user interface then you must connect a computer with the FRITZ Box Fon Connect the computer s to the network ports of the FRITZ Box Fon Four computers can be connected directly to the FRITZ Box Fon using the ports LAN1 through LAN 4 A network hub or network switch ...

Страница 17: ...apter A LAN port is usually designated by the icon at left or labeled LAN Connecting a computer to a LAN port on the FRITZ Box Fon Cable A red network cable for connecting a computer is included in the FRITZ Box Fon package Connecting 1 Remove the network cable from the package 2 Switch on your computer If you work with a Linux operating system use YaST to configure your network card with the sett...

Страница 18: ...stallation is necessary on the computer Connecting More Computers to the LAN Ports Additional cables are required to connect further computers In purchasing a LAN cable note the instructions in the section Network Cable on page 106 You can connect a computer to any of the four LAN ports of the FRITZ Box Fon at any time If you need to connect more than four computers using the LAN ports of FRITZ Bo...

Страница 19: ...b 1 Connect FRITZ Box Fon to the power supply and to DSL as described on Seite 14 2 Connect one end of the red LAN cable to the uplink port of the network hub or switch 3 Connect the other end of the LAN cable to a socket on the FRITZ Box Fon labeled LAN 1 LAN 2 LAN 3 or LAN 4 4 Please see the instructions in the section Opening the User Interface on page 23 ...

Страница 20: ...s Connecting to the ISDN NT Cable The gray and black Y shaped cable is for connecting to the ISDN line This cable is a combination of a DSL cable and a telephone cable Connecting 1 Connect the longer gray end of the cable to the socket labeled DSL TEL located at the far left of the back panel of the FRITZ Box Fon 2 Insert the black end of the Y branch of the cable into the socket of your ISDN NT ...

Страница 21: ...ephone line Connecting to the analog telephone line via the DSL splitter Cable The gray and black Y shaped cable is for connecting to the analog line This cable is a combination of a DSL cable and a telephone cable Connecting 1 Connect the longer gray end of the cable to the socket labeled DSL TEL located at the far left of the back panel of the FRITZ Box Fon 2 Then insert the black plug into the ...

Страница 22: ... must be connected with the ISDN line see the section Connecting to the ISDN Line from page 20 In order to use the analog fixed line network the FRITZ Box Fon must be connected with the analog fixed line see the section Connecting to the Analog Telephone Line from page 21 Connecting an analog telephone to FRITZ Box Fon Connecting To connect analog terminal devices like a telephone fax device or an...

Страница 23: ...re saved in FRITZ Box Fon Open your Internet browser on the computer and enter fritz box The fritz box address entry in the address field of an Internet browser When the FRITZ Box Fon user interface is started FRITZ Box Fon is ready for operation The FRITZ Box Fon user interface has several pages each of which can be accessed directly by clicking the menu command on the left edge If the user inter...

Страница 24: ...ITZ Box Fon establish the Internet connections themselves In this case FRITZ Box Fon works like a DSL modem and is responsible only for forwarding data How to configure the FRITZ Box Fon and the computers connected with it for this operating mode is described in the section FRITZ Box Fon as a DSL Modem from page 26 4 1 FRITZ Box Fon as a DSL Router So that the FRITZ Box Fon can establish the Inter...

Страница 25: ...ccount information you received in the appropriate fields 5 Click the Apply button to transmit your entries to the FRITZ Box Fon The FRITZ Box Fon is now configured as a DSL router and all connected computers can use the Internet access at the same time Use the Clear Internet connection automatically function if your Internet connection is charged for online time This function clears an idle conne...

Страница 26: ...time using the same account information from an Internet Service Provider A separate Internet connection must be set up on each com puter if all connected computers are to be allowed Internet access at the same time This means that you need separate account information for each computer Each computer then establishes its own Internet connection subject to its own charges If you connected multiple ...

Страница 27: ...ed from your Internet Service Provider handy 2 Install the Internet access software on the computer 3 Start the Internet access software and enter the account data Establishing Internet Connections Use the Internet access software to establish a connection to your Internet Service Provider As soon as the connection is established you can start an Internet browser on your com puter and surf the Int...

Страница 28: ...z USB printers z USB hubs 5 1 Connecting USB Devices Some of the USB devices such as memory sticks are insert ed directly into the USB port of the USB host controller Other devices like USB printers are connected to the USB host con troller by means of a USB cable To connect a USB device via a USB cable insert the end of the cable with the flat plug into the USB port of the USB host controller The...

Страница 29: ...mass storage de vices 1 Open a web browser on one of the computers connect ed to the FRITZ Box Fon 2 Open the FRITZ Box Fon user interface see the section Opening the User Interface on page 23 3 Set up the access rights and password protection for the USB mass storage devices in the USB Devices Mass Storage Device menu The access rights and password are valid for all USB mass storage devices It is...

Страница 30: ...to your computer or your local network 5 3 USB Printers The FRITZ Box Fon is equipped with a printer server that al lows you to use a USB printer connected to the USB host controller as a network printer The printer is then available to all computers connected with the FRITZ Box Fon Please note the following when connecting the printer z Only printers that can be addressed with the device class Pr...

Страница 31: ...Windows If the FRITZ Box entry is already listed in the Programs group of the start menu of the computer this means that the printer port is already configured on this computer Otherwise work through the following steps to create the en try in the start menu and thus configure the printer port 1 Make sure that the FRITZ Box Fon is connected to the computer and accessible The FRITZ Box Fon is acces...

Страница 32: ...nstall my Plug and Play printer is disabled You must make this selection because the printer port on the computer functions as a local port 5 Click Next 6 In the Select a Printer Port window select the option Use the following port and select AVM FRITZ Box USB Printer Port from the list field Click Next 7 Select the manufacturer for the USB printer connected to the FRITZ Box Fon from the Manufactu...

Страница 33: ...ired files and click Have Disk 6 Click Next 7 From the list of Available ports select the entry AVM FRITZ Box USB Printer Port and click Next 8 Continue by following the instructions on the screen and conclude the installation of the printer driver with Finish Configuring Printers in SUSE Linux Systems You can connect a USB printer to the USB accessory port on the FRITZ Box and use it as a network...

Страница 34: ...our printer to the manufacturer of the printer or the system Comprehensive information about the CUPS print software is presented in the following documentation http www cups org documentation php Please also direct any questions about configuration to the manufacturer of the distribution or to an Internet or usenet forum dealing especially with CUPS or the distribution used Configuring USB Printe...

Страница 35: ...d For information on compatible printers or printer drivers search the Internet for instance on the page http gimp print sourceforge net p_Supported_Print ers php3 or consult the manufacturer of the printer 5 4 USB Hub A USB hub can be connected to the USB host controller A USB hub is a device to extend existing USB ports You can connect two USB mass storage devices and one USB printer or three US...

Страница 36: ...with FRITZ Box Fon 6 1 Entering Account Information and Internet Numbers for Internet Telephony If you configured the Internet connection and Internet tele phony using the FRITZ Box Fon Configuration Wizard the re quired data are already entered You can set up additional Internet numbers in FRITZ Box Fon To do this you will need the corresponding account informa tion from your Internet telephony p...

Страница 37: ...uring Analog Equipment FRITZ Box Fon is configured so that you can make calls to the analog network immediately after connecting analog termi nal devices without any additional settings required The following settings are preconfigured on the analog lines FON 1 and FON 2 z calls can be accepted on both lines connected terminal devices will ring at the same time z outgoing calls can be conducted on...

Страница 38: ...nus any other numbers the terminal device at the FON 1 line should react to for incoming calls 7 Click the Apply button 8 Configure the Extension FON 2 if necessary 6 4 Dialing Rules for Internet and Fixed Line Telephony Dialing rules specify when calls are conducted on the fixed line network and when they take place over the Internet Perform the following steps to define dialing rules 1 Start a w...

Страница 39: ... transport of the individual data packets through the Internet Language is also transmitted in the In ternet in this manner In opposition to this fixed line telephony transmits data in a line oriented manner In this case data are transmitted in a coherent data stream For packet oriented transmission in the Internet the loss of packets cannot be ruled out completely Under unfavorable conditions thi...

Страница 40: ...rections as well Bandwidth Management with FRITZ Box Fon FRITZ Box Fon is equipped with integrated bandwidth man agement This function ensures that the speech quality dur ing telephone calls over the Internet is not reduced by surf ing activity FRITZ Box Fon adjusts all uploads and down loads to the currently available bandwidth Because FRITZ Box Fon also places a higher priority on Internet tele ...

Страница 41: ...ress DHCP Server and Subnet work explain when it may make sense to change the preconfigured network settings what the effects of these changes are and how to make the changes 7 1 Basics What Is IP IP is the abbreviation for Internet Protocol The IP Internet Protocol is the most important basic protocol for the control of data exchange in local networks and in the Internet The Internet protocol wor...

Страница 42: ...nents the network ad dress and the host address These two components can be read out of an IP address only if the subnet mask is also specified IP addresses can be public or private and also fixed or as signed dynamically Public IP Address A public IP address is an IP address valid in the Internet Ev ery computer or router participating in the Internet must have a public IP address This address is...

Страница 43: ...ail server Dynamic IP Address A dynamic IP address is an IP address valid only for the dura tion of one Internet or network session Every computer participating in the Internet must have a uniquely assigned public IP address Since only a limited number of such IP addresses is available they must be used sparingly That is why most of the Internet participants who dial in to the Internet receive a d...

Страница 44: ...f the first three groups of numerals in the subnet mask indicates that the first three groups of numerals in the IP address define the network The following addresses result Network address of the subnet 192 168 178 0 Address of the computer in the subnet 192 168 178 254 IP address pool in the subnet 192 168 178 0 192 168 178 255 The IP addresses 192 168 178 0 and 192 168 178 255 are reserved This...

Страница 45: ...t time The DHCP server also informs the client of the IP addresses of the DNS server to be used and of the default gateway In assigning the IP ad dresses the DHCP server selects from a prescribed pool of IP addresses The central administration of the TCP IP operation parame ters makes it possible to avoid address conflicts due to IP addresses accidentally assigned more than once Network address su...

Страница 46: ...xisting local IP network one subnet with several computers z Fixed IP addresses are registered in the network set tings of the computer and you do not want to or are not permitted to change these addresses z You want to connect the FRITZ Box Fon to the subnet in order to make the FRITZ Box Fon features available to all of the computers in the subnet Factory Settings All computers are located in th...

Страница 47: ...s has a fixed ad dress assigned from this pool you should switch off the DHCP server z If you can no longer open the FRITZ Box Fon user inter face after entering the IP address see the information in the section Opening the FRITZ Box Fon User Inter face via the Fixed IP Address from page 56 Reserved IP Addresses The following address range is reserved in FRITZ Box Fon for internal purposes IP addr...

Страница 48: ... the addresses 20 through 200 in the fourth group of numerals of the IP ad dress are reserved for the DHCP server Assigning the IP addresses via the DHCP server ensures that all of the computers connected with the FRITZ Box Fon are lo cated in a single subnet The computers can receive their IP addresses from the DHCP server only if the setting Obtain an IP address automatical ly is enabled in the ...

Страница 49: ...s pool of the DHCP server If the factory settings are not changed that means the fol lowing IP addresses are available Each IP address can be assigned only once Disabling the DHCP Server You can switch off the DHCP server To make sure that all computers remain in the same subnet as the FRITZ Box Fon even when the DHCP server is disabled you must enter the IP addresses manually in the computers net...

Страница 50: ...can make the settings for the DHCP server 7 4 Subnetwork By default the option All computers are located in the same IP network is enabled in the FRITZ Box Fon If the factory settings were not changed this setting has the following effect The DHCP server of the FRITZ Box Fon assigns all of the com puters connected with the FRITZ Box Fon an IP address from the address pool of the DHCP server This m...

Страница 51: ...s are available to the DHCP server Computers connected with the FRITZ Box Fon via different in terfaces are located in different subnets Interface IP address Subnet mask DHCP server LAN 1 192 168 178 1 The subnet mask 255 255 255 0is set at every interface The DHCP server is enabled at every interface LAN 2 like LAN 1 LAN 3 like LAN 1 LAN 4 like LAN 1 Interface Address range of the DHCP server at ...

Страница 52: ...CP server settings 1 Open the FRITZ Box Fon user interface see the section Opening the User Interface on page 23 2 Click Expert Mode in the System menu enable the setting Show expert settings and confirm this setting by clicking Apply 3 Open the System Network Settings menu 4 Click the IP Addresses button The IP Settings page is opened Here you can change the setting All computers are located in t...

Страница 53: ...face work through the following steps to find the source of the error and resolve the error Checking the Cable Connections Make sure that all cable connections are plugged in securely The LED labeled Power DSL must be lit up Entering the IP Address of the FRITZ Box Fon in the Internet Browser In the Internet browser enter the following IP address in place of fritz box 192 168 178 1 Obtaining an IP...

Страница 54: ...of the FRITZ Box must be entered as exceptions in the proxy settings of the Internet browser z The user interface must be allowed to execute CGI scripts Example Checking the Settings of Internet Explorer 6 Disable Automatic Dial Up Connections 1 Select the Connections settings page under Tools Internet Options 2 In the Dial up Networking and Virtual Private Network settings section enable the opti...

Страница 55: ...et Options Security 2 If the Default Level button is not available for selection the Medium security level is already configured which means that CGI scripts can be executed on the user interface 3 Proceed as follows if the Default Level button is available for selection 4 Select the Local Intranet icon and click the Sites button 5 In the next window click the Advanced button and enter in the Add ...

Страница 56: ... the FRITZ Box Fon User Interface via the Fixed IP Address FRITZ Box Fon is equipped with a fixed IP address that can not be changed FRITZ Box Fon always can be reached at this IP address This fixed IP address is 192 168 178 254 Proceed as follows to open the FRITZ Box Fon user interface using this IP address 1 Take note of the computer s current IP settings 2 Change the IP settings by entering th...

Страница 57: ... If you need to oper ate a DHCP server please disable the DHCP feature in the Advanced System Settings Linux For comprehensive information and tips on the topic of network configuration in Linux see http www linux org docs ldp howto NET3 4 HOWTO 5 html Obtaining an IP Address Automatically in Windows XP Proceed as follows in Windows XP 1 Go to start Control Panel Network and Internet Connections N...

Страница 58: ... Fon Obtaining an IP Address Automatically in Windows Me 98 Proceed as follows in Windows Me 98 Keep your Windows CD handy as this may be required for changes to your network settings 1 Select Start Settings Control Panel 2 Double click the Network entry to open it 3 In the list double click to select the binding designated with an arrow TCP IP network adapter bound to FRITZ Box Fon 5124 ...

Страница 59: ...Enable the option Obtain an IP address automatically The Obtain an IP address automatically option 5 On the DNS Configuration settings page enable the Disable DNS option The Disable DNS option 6 Confirm your selection by clicking OK The computer now receives an IP address from FRITZ Box Fon ...

Страница 60: ...ial up Connections 2 Double click to select the Local Area Network connection with the network adapter bound to FRITZ Box Fon 3 Click the Properties button 4 Double click to select Internet Protocol TCP IP in the list of network components Properties of the LAN connection of a network adapter 5 Enable the options Obtain an IP address automatically and Obtain DNS server address automatically ...

Страница 61: ...utomatically in Mac OS X In the Mac OS X operating system proceed as follows to set the TCP IP properties 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Network icon 3 In the Network window select the Built in Ethernet entry from the Show drop down menu 4 Switch to the TCP IP settings page and select the Using DHCP option from the Configure drop down...

Страница 62: ...witch remove the network cable between the computer and the network hub or switch 9 2 Removing the Program Group If the FRITZ Box program group is installed on a computer and you would like to remove it perform an uninstallation using the Windows Control Panel Removing the Program Group in Windows XP Proceed as follows to remove the FRITZ Box program group in Windows XP 1 Open start Control Panel ...

Страница 63: ...rograms 3 Click the Add Remove button Rebooting the computer concludes the uninstallation of the program group Removing the Program Group in Windows 2000 Proceed as follows to remove the FRITZ Box program group in Windows 2000 1 Open Start Settings Control Panel Add Remove Programs Make sure that the Change or Remove Pro grams button is selected in the column at left 2 Select the AVM FRITZ Box ent...

Страница 64: ...e Pro grams Make sure that the Change or Remove Pro grams button is selected in the column at left 2 Select the AVM FRITZ DSL entry from the list of Cur rently installed programs 3 Click the Change Remove button This completes the uninstallation of FRITZ DSL Start Center Removing FRITZ DSL Start Center in Windows Me and 98 Proceed as follows to remove the FRITZ DSL Start Center 1 Open Start Settin...

Страница 65: ...move the FRITZ DSL Start Center software in Windows 2000 1 Open Start Settings Control Panel Add Remove Programs Make sure that the Change or Remove Pro grams button is selected in the column at left 2 Select the AVM FRITZ DSL entry from the list of Cur rently installed programs 3 Click the Change Remove button This completes the uninstallation of FRITZ DSL Start Center ...

Страница 66: ...n This completes the uninstallation of the printer port Removing the Printer Port in Windows Me and 98 Proceed as follows to remove the AVM FRITZ Box Printer Port 1 Open Start Settings Control Panel Add Remove Programs 2 Select the AVM FRITZ Box Printer Port entry from the list of currently installed programs 3 Click the Add Remove button Rebooting the computer concludes the uninstallation of the ...

Страница 67: ... Entries input on the telephone are confirmed with an ac knowledgement tone Entries made correctly are confirmed with a positive acknowledgement tone a single tone of one second in length An error such as an incorrect key se quence is indicated by a failure tone an intermittent tone at intervals of about 0 25 seconds Designation of the Functions and Features Functions and features whose applicatio...

Страница 68: ...elephone will not ring Enabling Do Not Disturb Effective Immediately Use the following combination of keys to enable Do Not Dis turb on an extension immediately Do Not Disturb will remain enabled until you disable it Enabling Do Not Disturb for a Prescribed Period On any extension you can enter a Do Not Disturb period dur ing which the telephone will not ring At the extension for which a Do Not Di...

Страница 69: ...e First enter on the telephone the time at which you would like to be awakened and save this entry Then enable the alarm function Example The telephone should ring to wake you at 7 00 a m Enter the value 0700 as the Time r80 Ext s Start s End s defines the period for Do Not Disturb at extension Ext r91ss saves the settings in the FRITZ Box Fon r81 Ext s1s enables Do Not Disturb for the defined per...

Страница 70: ...se the dialing rules are suspended for the giv en dialing procedure To do this enter one of the following keypad codes before dialing a number on your telephone Establishing a Connection Using a Selected Internet Number By placing an Internet Number ID before the number you can specify which of your Internet numbers should be used to conduct a telephone call r881ss enables the alarm function for a...

Страница 71: ...allows you to ring all other extensions at the same time To do so you must first configure the extension for internal dialing Your call is con nected with whichever extension answers first Internet Number ID number establishes a connection for this call using the Internet number specified by the Internet Number ID N Pick up the handset You hear the external dial tone immediately since the extensio...

Страница 72: ...rnal number Call 2 P If the call is answered you can consult with caller 2 on this line Call 1 is still on hold R2 To switch back from Call 2 to Call 1 dial the sequence shown at left Call 1 P Call 1 is now active again and Call 2 is on hold R2 To switch back again from Call 2 to Call 1 dial the same sequence In this way you can alternate between Call 1 and 2 O The caller on hold hangs up You can ...

Страница 73: ...nsions to the other To do so proceed as follows Consultation Hold The Consultation Hold feature allows you to place an ex isting call on hold You then may consult with someone else at your workplace or dial a second call The party on hold does not hear the second conversation Once you have fin ished the consultation you can return to the original connec tion N Pick up the handset s09 Dial the sequ...

Страница 74: ...al either the desired extension number or the outside line access 0 followed by the desired external number Call 2 P If the call is answered you can consult with caller 2 on this line Call 1 is still on hold R If the line you called is busy or the call is not answered press the Hold button again to return to Call 1 R1 To switch back to Call 1 from Call 2 dial the sequence shown at left Call 1 is n...

Страница 75: ... section saving refers to all current settings It is not necessary to save the configuration after each setting is made You may first configure all of your FRITZ Box Fon s set tings as desired and then save them permanently Saving Permanently Permanent saving cannot be reversed However you can re set the PBX to its factory settings or program it with different settings r991s15901590s resets FRITZ ...

Страница 76: ...r information about how to accept a call while another connection is active When Call Waiting is enabled modem and fax connections may be interrupted Disabling Call Waiting Enabling Call Waiting N Pick up the handset r1 Ext s0s Dial the sequence shown at left r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N Pick up the handset r2 Ext s1s Dial the se...

Страница 77: ...ne number Do not hang up the handset When the volume in the room reaches the specified level the number you entered will be dialed When the telephone rings and you pick up the hand set you will be connected with the telephone on which you enabled the room monitoring function It is preferable to use the speaker phone function N Pick up the handset r52Ext s1s Dial the sequence shown at left Type in ...

Страница 78: ...the PBX cannot generate a new call until at least one minute has lapsed N Pick up the handset or activate the speaker phone function of your telephone s4LevelsNumberr Dial the sequence shown at left For Level enter a number between 1 the most sensitive sound level and 8 For Number enter the number to be called This may be the number of another internal extension a 9 for an internal group call or a...

Страница 79: ...l diversion over FRITZ Box Fon allows you to forward calls to an external line or to another extension This kind of diver sion is organized inside FRITZ Box Fon so that diversions to another extension are free of charge Calls are diverted to an external number over your ISDN line s second B channel and are subject to normal transmission charges If the FRITZ Box Fon is operated on an analog telepho...

Страница 80: ... dialing the sequence shown at left O Hang up the handset N Pick up the handset r42 Ext s XNo Ext s Dial the sequence shown at left r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N Pick up the handset r43 Ext s XNo Ext s Dial the sequence shown at left r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N ...

Страница 81: ...g Call Diversion N Pick up the handset r45 Ext s XNo Ext s Dial the sequence shown at left r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N Pick up the handset r40 Ext ss Dial the sequence shown at left r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset ...

Страница 82: ...0 followed by the desired external number You can now talk to the second subscriber while your first call is on hold R3 Dial the sequence shown at left to begin a three party conference call D Now all three participants can confer together If either of the other two parties hangs up your connection with the remaining participant remains active O You can end the three party call by hanging up the h...

Страница 83: ...s by the network provider and cannot be used for for warding calls to an Internet number In addition to call forwarding there is also call diversion via FRITZ Box Fon Use this kind of call diversion to divert calls to internal and external lines See the section Call Diversion over FRITZ Box Fon from page 79 for more information Do not activate both call forwarding and call diversion at the same ti...

Страница 84: ...and cannot be used for forwarding calls to Internet numbers Call Forwarding Immediately for Your Extension s Outgoing Caller ID Call Forwarding Immediately for Any MSN Call Forwarding Immediately for All MSNs N Pick up the handset s21s XNo r Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s21s XNo s MSN r Dial the sequence shown at le...

Страница 85: ...the local outgoing call number The local outgoing call num ber is the first number you assigned to an extension You can also define call diversion for any other number e g a tele phone at the other extension of FRITZ Box Fon or for all num bers All settings can be disabled at any time N Pick up the handset s21sr Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the hand...

Страница 86: ...et s67s XNo r Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s67s XNo s MSN r Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s67s XNo sr Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s67sr Dial the sequen...

Страница 87: ...x Fon extension or for all numbers All settings can be disabled at any time Call Forwarding Delayed for Your Extension s Outgoing Caller ID Call Forwarding Delayed for Any MSN Call Forwarding Delayed for All MSNs N Pick up the handset s67ssr Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s61s XNo r Dial the sequence shown at left Q W...

Страница 88: ...ng displayed on the other party s phone during outgoing calls The CLIR function is disabled in the factory settings You have the option of enabling this function permanently and then dis abling it again CLIR can also be used for individual connec tions N Pick up the handset s61sr Dial the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset N Pick up the handset s61ss M...

Страница 89: ...ly disabled and enabled again Enabling CLIP N Pick up the handset r51 Ext s1s Dial the sequence shown at left Type in the number of the extension in the Ext field r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N Pick up the handset r51 Ext s0s Dial the sequence shown at left Type in the number of the extension in the Ext field r91ss Save your settin...

Страница 90: ... do not want the caller to know that the call has been picked up at another extension see Seite 73 and thus do not wish this number to be displayed you have the option of suppressing transmis sion of the connected line The caller s display will continue to show the number she or he called Transmission of the connected line s number can be switched on and off for each extension individually Trans m...

Страница 91: ... of the connected line s number COLP proceed as follows N Pick up the handset r53Ext s1s Dial the sequence shown at left to disable transmission of the connected line number Type in the number of the extension in the Ext field r91ss Save your settings if desired by dialing the sequence shown at left O Hang up the handset N Pick up the handset r53Ext s0s Dial the sequence shown at left to enable tr...

Страница 92: ...ll is rejected after 30 seconds For instructions on how to turn the Call Waiting function on and off see the section Call Waiting Option on page 76 R2 To accept a waiting call dial the sequence shown at left Your original call is now on hold R1 To return to your original connection dial the sequence shown at left You can also accept the waiting call by hanging up your existing connection i e by ha...

Страница 93: ...handset M Dial the external number of the first party Talk R Press the Hold button M To dial a second call simply dial either the desired extension number or the outside line access 0 followed by the desired external number You can now talk to the second subscriber while your first call is on hold To clear your connections while allowing the external parties to continue the call connect the partie...

Страница 94: ... the other two parties hangs up your connection with the remaining participant remains active To clear your connections while allowing the external parties to continue the call connect the parties with each other R2 You can also switch from the three party call back to the original two party connection Dial the sequence shown at left This ends the three party conference The connection that was act...

Страница 95: ...ns that both B channels on your ISDN line remain busy with this connection as long as the parties are connected to each other N Pick up the handset s32r Dial the sequence shown at left You hear the external dial tone M Dial the external number of the first party Talk R Press the Hold button M To dial a second call simply dial either the desired extension number or the outside line access 0 followe...

Страница 96: ...mber and the party does not respond Once the party can be reached again and conducts a call from her or his phone this function rec ognizes when this conversation is ended When the sub scriber you dialed hangs up your telephone rings for 20 sec onds as it would for an incoming call When you pick up your handset the number of the desired party is automatically di aled again This feature is supporte...

Страница 97: ... Fon To suspend a call proceed as follows M You have just dialed a number and hear a ring tone 5 If the call is not answered within twenty seconds dial either the number 5 or Rs37r the sequence shown at left Q Wait for the acknowledgement tone O Hang up the handset As soon as the party you dialed conducts a conversation from her or his phone and this call is ended your phone rings N Pick up the ha...

Страница 98: ...unction This function al lows ISDN services and features to be controlled by entering characters and strings on the telephone keypad These key board entries are called keypad messages Keypad sequenc es allow you to use ISDN services and features that may not be supported by your ISDN terminal device Ask your ISDN provider for the specific keypad messages to access ISDN features Q O After the ackno...

Страница 99: ...e Dialing Entering Keypad Messages on an Extension without Automatic Outside Dialing N Pick up the handset sr Seq Dial the sequence shown at left Seq stands for the keypad sequence you received from your ISDN provider N Pick up the handset 0sr Seq Dial the sequence shown at left Seq stands for the keypad sequence you received from your ISDN provider ...

Страница 100: ...ree of charge from Microsoft 11 1 Product Documentation To take advantage of all commands and features of your FRITZ Box Fon consult the following information resources z Manual for FRITZ Box Fon The manual is included in the Info folder on the FRITZ Box Fon CD You can install the Acrobat reader to view PDF documents from the Info folder of the FRITZ Box Fon CD z Readme for FRITZ Box Fon The Readm...

Страница 101: ...nt you with a selection of frequently asked questions The FAQs can be viewed at the following address www avm de en service FAQs 11 3 Updates AVM provides updates of the firmware for free downloading over the Internet Use your FRITZ Box Fon user interface to update your firm ware Use the System Firmware Update command to download the firmware conveniently from the Internet and perform the update G...

Страница 102: ...t step is to consult the FAQs in the Internet www avm de en service FAQs This site contains answers to questions our customers have frequently asked our Support team 4 If you do not find an answer to your question in the existing FAQs the AVM Support Team will assist you with tips and resolutions for working with the FRITZ Box Fon The support desk can be reached by e mail or by fax Please take adv...

Страница 103: ...serial number of the FRITZ Box Fon The serial number is printed on the sticker attached to the base of the device Support staff will always check this number to ensure that you are a registered user z Which operating system do you use For instance Windows XP or Windows 98 z At what step of the installation or in which application does an error occur or an error message appear What is the exact wor...

Страница 104: ...established or has been interrupted Internet on a telephone connection to the Internet is active flashes there are messages in your mailbox this function must be supported by your Internet telephony provider Fixed Line on a telephone connection to the fixed line network is active flashes there are messages in your mailbox this function must be supported by your telephony provider DSL on Internet c...

Страница 105: ...on the FRITZ Box Fon 5124 DSL Telephone Cable The DSL telephone cable is a special combined cable 4 25m in length developed by AVM to connect the FRITZ Box Fon 5124 to the DSL splitter and the ISDN NT or analog telephone line If you would like to extend the cable you have the following possibilities Audible Signals Time in seconds Ring Busy signal Internal dial tone External dial tone Positive con...

Страница 106: ...le you will need the following components z 1 standard network cable z 1 standard RJ45 CAT5 double coupling Both components are available from specialized vendors AVM recommends that the standard network cable be extended by no more than 10 meters Network Cable Additional network cable is required if you would like to use more than one of the FRITZ Box Fon network ports The FRITZ Box Fon network c...

Страница 107: ...host controller USB version 1 1 z two a b ports for connecting two extensions via RJ11 sockets Router Function z DSL router z DHCP server z Firewall with IP masquerading NAT User Interface and Display z Configuration and status messages via an Internet browser of a connected computer z Five LEDs indicate the condition of the device Physical Specifications z Dimensions WxDxH approx 185 x 140 x 35 m...

Страница 108: ... caller ID COLP see restriction and presentation of number dialed COLR COLP COLR see restriction and presentation of number dialed COLR COLP combination cable 10 configuring the printer port 31 consultation 73 D declaration of conformity 110 defining connection type 70 DHCP server 48 57 dialing 70 dialing internal calls 71 with automatic outside dialing configured 71 without automatic outside dial...

Страница 109: ... contents 10 picking up calls 73 pickup see picking up a call print driver installation in Windows XP 2000 32 Windows Me 98 33 R recycling 7 restriction and presentation of number dialed COLR COLP 90 room monitoring 77 router 24 S safety instructions 7 selecting the outgoing number 70 serial number 103 service 102 shortening the dialing procedure 68 sockets 105 supply voltage 107 suppressing calle...

Страница 110: ... 98 A1 10 00 A2 01 03 Class B z EN 55024 9 98 A1 10 01 A2 01 03 The CE symbol confirms that this product conforms with the above mentioned norms and regulations The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Product FRITZ Box Fon Type DSL Router l 1999 5 EC R TTE Directive Radio and Telecommunication Terminal Equipment l 89 336 EEC EMC Directive Electromagnetic Compatibility l 73 2...

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