Rules Wizard User’s Guide
Web Callback Rules Wizard - Page 69
Specifying a URL Address and Description
You must first specify the URL of your Web page to which the Web Callback
Wizard will apply rules. You may also enter an optional description of the Rule
Set. The description should indicate what type of requests the Rule Set is being
applied to. If the Rule Set is routing contacts from a particular group of
customers, you could describe it as your Gold Customers Rule Set. You are
also asked to supply a Default transfer point. The Default is used to route Web
Callback requests when none of the specified conditions apply. For example, if
one of your rules identifies and routes by account number and no account
number is supplied, the request would be handled by the default queue. The
default, in this case, would handle all new accounts.
URL, Description and Default
1. Enter
the
name
(URL address).
2. Type a Rule Set
description.
3. Select a Default Web Callback Queue from the list.
4. Enter the Email Server Address (
server name
or
IP
address
).
5. Click
Next
.
Note:
The Rule set
must
only
contain forward slashes, (i.e. /) as back
slashes are not recognised. E.g. http://im_svr2/avaya-
intranet/index.htm
MultiMedia Module Administrator's Manual
Rules Wizard User’s Guide - Page 69
40DHB0002USEB – Issue 1a (05/29/2003)
Web Callback Rules Wizard
