Resource Manager User's Guide
Interaction Result Administration - Page 21
Interaction Result Administration
Before completing any interaction in iContact, the User must provide input
regarding the end result of the contact or contact attempt. Interaction Results
can be associated with a single media type or with all media types. There are
Interaction Results that have been configured in the system specific to
telephony. This section provides information on how to add, edit Interaction
Results and how to delete those that you have created.
Viewing Current Interaction Results
1. Double click on
Interaction Results
Tree.
2. Select an Interaction Result from the List or the Tree.
Adding a New Interaction Result
A new Interaction Result can be added in one of two ways:
1. Either,
click
New
on the Resource Manager menu (shown above)
Or
From the File menu, click
New Interaction Result
.
2. Enter a brief description of the result in the
Description
text box.
3. Select
the
Multimedia Queue Type
from the drop-down list.
4. After completing the form, click
Add
.
Editing an Interaction Result
1. Select the Interaction Result you want to edit.
2. Click
the
Edit
button.
3. Enter changes and click Update
Note:
Predefined Telephone Interaction Codes are protected and cannot be
deleted.
Deleting an Interaction Result
1. Select the Interaction Result you want to delete.
2. Click
the
Delete
button.
3. A pop-up menu will ask whether you want to continue to delete the
Interaction Result. Click Yes.
4. Click Yes again. The Interaction Result will disappear from the lists.
Note:
Predefined Telephone Interaction codes are protected and cannot be
deleted.
MultiMedia Module Administrator's Manual
Resource Manager User's Guide - Page 21
40DHB0002USEB – Issue 1a (05/29/2003)
Interaction Result Administration
