Proactive Manager User's Guide
Proactive Campaigns - Page 43
Running Campaigns
Once the appropriate lists are attached to the Proactive Campaigns, the
campaign is ready to be started. Once started, the status of the campaign can
be reviewed at any time.
Starting and Stopping a Proactive Campaign
When you are ready to run a Proactive Campaign, you can start and stop a
campaign from the List Manager. You may stop a Proactive Campaign in run
mode at any point. When you restart the Proactive Campaign, the Proactive List
Manager will send only the untreated records to the users assigned to the
campaign.
1. To run or start the Proactive Campaign, click the
Start
button on the
Toolbar, or
right click
on the Campaign and select
Start
Proactive
from
the popup menu.
2. To stop or end the Proactive Campaign, click the
Stop
button on the
Toolbar, or
right click
on the Campaign and select
Stop
Proactive
from
the popup menu.
Viewing Record Status
You can monitor the progress of a Proactive Campaign while it is running. The
Status field in the record will indicate whether that record is waiting in the
queue, has been treated, rescheduled for a retry or if it qualifies as a completed
contact.
The following codes represent the status of contacts:
Status Codes
Descriptions
New
Contact record is new and not treated yet.
Waiting
Contact record is in the queue but not yet offered.
Answered
A user has opened the Contact record.
Completed
Contact is completed by user.( User has closed the Contact).
Callback Scheduled
Contact record is scheduled for future handling.
Cancelled
Contact is cancelled because max. tries exceeded from assigned
number.
Offered
Contact in the queue is offered.
1. Select
a
Proactive Campaign.
2. Select
a
Proactive Campaign List
.
3. Click
View List
followed by
Refresh.
Show Results
If you right-click on a record with the status of
Completed
and select
Show
Results
on the pop-up menu, a window will appear at the bottom of the form
that displays the Interaction Result associated with that record.
MultiMedia Module Administrator's Manual
Proactive Manager User's Guide - Page 43
40DHB0002USEB – Issue 1a (05/29/2003)
Proactive Campaigns
