Avaya Customer Interaction Express 1.0 WebClient, Руководство пользователя

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Working with text blocks
For ease of creation and a uniform appearance you can use text blocks to create
your messages. The text blocks could also contain, for example, templates for
opening salutations and a closing phrase.
Text blocks can contain placeholders. A placeholder is a kind of variable. A
placeholder is normally substituted by your system automatically. Where
necessary, your system administrator can use a placeholder to insert extra
information into the message.
Prerequisite
To use text blocks you need the Use text blocks privilege.
For further information please refer to: What are privileges?
The text blocks are normally created and maintained by your system
administrator.
Structure of the text block view
When you are editing a message, an additional window is displayed on the right-
hand side of the screen containing the available text blocks.
Restricting the text block view
To restrict the text block view you can use the following list boxes. This has the
effect of displaying only the corresponding text blocks.
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Languages
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Topics
Structure
Your system administrator determines the structure of the text blocks. They are
displayed in a kind of tree structure.
The following table shows the icons used and explains their meanings.
Icon Explanation
Indicates that the folder contains one or more text blocks or
subfolders. To display the contents of the folder, click on .
Displays the opened folder. To close the folder, click on .
A folder may contain further subfolders.
Textblock
User Manual CIE 1.0 WebClient Operation
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