Accessing Items in Lists
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Synapse SB67020/SB67025 Deskset User’s Guide
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Accessing the Held Calls List
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls list. The Held Calls list shows all held calls on all lines in the system,
including lines that haven’t been assigned to your Deskset Line Appearance keys. You
can view and retrieve any held call in the system from the Held Calls list.
Your Deskset Line Appearance key LEDs flash red to indicate held calls on the lines that
were assigned to your Deskset. Pressing a flashing red Line Appearance key is the easiest
way to retrieve a held call, but this is not always possible because all Desksets in the
system may not have the same lines assigned to them. For example, your department
may have lines 1 to 4 assigned to your Desksets. Another department in your company
may have lines 5 to 8 assigned to their Desksets. Using the Held Calls list, you can access
calls being held on lines 1 to 8.
If the held call is on a line that is not assigned to your Deskset, retrieving the call will
route it to the Intercom line on your Deskset.
To retrieve a call from the Held Calls list:
1. Press
MENU
, then
1
, then
1
.
The
Calls on Hold
screen appears.
2. Press
or
to highlight the desired call.
3. Press
SELECT
to retrieve the call.
If the held call used a line that was not assigned to your Deskset, the call becomes
active on your Intercom line. Any previous active call on your Deskset goes on hold.
This feature applies to Line Appearance mode only.