Overview
16
Synapse SB67020/SB67025 Deskset User’s Guide
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Call Indicators in Call Appearance mode
When there are multiple calls in Call Appearance mode,
and
icons indicate the
presence of other calls.
Review calls by pressing
or
on the Navigation key shown in
Figure 2 on page 10
.
Reviewing calls does not access the calls. Press a Call Appearance key to answer a call
or take a call off hold.
While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:
answer the call by pressing the flashing green Call Appearance key or by
pressing
. The previous active call is put on hold.
return to the active call screen by pressing
(ringing is silenced) or by
pressing
or
(the ringing continues). Unanswered incoming calls are
forwarded according to the Call Forward–No Answer setting customized by the
system administrator.
forward the incoming call to voicemail by pressing
. Your conversation
with the first call continues, but the screen stays with the second call. You can
press:
or
or
to return to the first call screen.
to listen to the message that the second caller is leaving. The first
call is put on hold.
to interrupt the second caller’s message and answer the call.
When all the Call Appearances are in use:
You cannot start a new call by lifting the handset, or by pressing
SPEAKER
or
HEADSET
. Instead, the screen briefly displays
Call capacity reached
. Park or
end a Call to make a Call Appearance available.
Incoming calls are forwarded according to the Call Forward–No Answer setting
customized by the system administrator. The default setting for Call Forward–No
Answer is voicemail.
Answer
Ignore
FwdVM
Clear
Listen
Answer