AT&T Synapse SB67020, Руководство пользователя

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Troubleshooting 150
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
External caller cannot find your extension in the Auto Attendant Directory.
Call Appearance mode only — Call does not Auto Answer.
Line Appearance mode only — Call does not Auto Answer.
Probable Cause Corrective Action
You have not recorded a
Personal Name.

Record a name at the Deskset. Press
MENU –> 2 –> 1 –> 2 to record a Personal Name
to be played to callers.
Your system administrator
has not entered your first
and last name into the
Extension list.

Consult your system administrator.
The external caller may not
be waiting long enough for
the search.

Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
Probable Cause Corrective Action
The Deskset is set to Call
Forward All.

Deactivate Call Forward All. Press
MENU –> 1 –> 6 .
Direct Intercom is enabled
and only calls from certain
extensions are automatically
answered.

Ask your system administrator to disable Direct
Intercom, then enable Auto Answer on your
Deskset. On the Deskset, press
MENU –> 2 –> 3 .
The Deskset is in DND mode.

Deactivate DND. Press MENU –> 1 –> 5 .
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.

Adjust the Auto Answer delay. Press
MENU –> 2 –> 2 –> 2 .
Ring Group calls cannot be
automatically answered.

If your location has DID numbers, ask your system
administrator to assign a DID number to your
extension and ask people whose calls you want
auto answered to dial your DID number.
Probable Cause Corrective Action
The Deskset is in DND mode.

Deactivate DND. Press MENU –> 1 –> 4 .