Call Management
51
Synapse SB67020/SB67025 Deskset User’s Guide
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press
to view the next set of transfer options, which includes:
to select an Auto Attendant to which to transfer the call.
to select a Call Queue (if available) to which to transfer the call. All
available phones in the selected Call Queue ring immediately.
to select a Ring Group (if available) to which to transfer the call.
3. To complete the transfer, press
.
A
Call Transferred
screen appears for two seconds. When the transfer is complete,
the screen returns to Idle mode.
Transferring a call to a busy extension
If you try to transfer a call to an extension in your office that is on an active call or is
paging, the Extension Status screen reads
on a call
, as shown in Figure 19.
If the other extension has Do Not Disturb ON, the Extension Status screen reads
Busy
,
as shown in Figure 19.
Figure 19. Extension Status Screens
You can press:
to call the other extension. Your incoming call appears on the other
Deskset’s screen, and the other party can answer your call if they wish.
to transfer the waiting party directly to the other extension’s Personal
Mailbox.
AutoAtt
Call Q
RingGrp
Transfer
0:08
202
Transfer
2
Call Transferred.
Extension with Active Call or Paging
Extension with DND ON
Continue
Xfer VM
