AT&T Centillium MTA-1 страница 26 Скачать руководство пользователя | Manualshive

Страница: 26 / 36

background image

24

APPENDIX F

TROUBLESHOOTING

I just fi nished installation and cannot get
a dial tone on my phone.

I had a dial tone before, but do not receive
a dial tone now.

25

I can surf the Internet but do not have a
dial tone.

25

My telephone doesn’t ring.

25

I just activated my TA but the Call Agent (CA)
light on the front of my TA is OFF.

25

The LAN light on the front of my TA is OFF.

25

The WAN LED on the front of my TA is OFF.

26

I get a Page Not Found error when attempting
to browse the Web with my computer.

26

I need help getting my computer to
“obtain IP address automatically.”

26

I need help cloning my MAC address.

27

I have DSL and I cannot access my
TA setup Web page.

27

I have DSL and am getting the message
“can’t connect to the Internet” even though
I can see the Internet.

27

I am connected via a home router and
my real time/gaming applications are not
working correctly.

28

I keep getting “activation fail” during the
TA Activation process.

28

I forgot my PPPoE username and password.
Where can I fi nd it?

28

I may have a static IP address but
I’m not sure.

28

I have DSL and keep getting “authentication
fail” for connecting status.

28

I have a USB DSL modem.

29

I have a satellite broadband Internet
connection.

29

I can’t get this to work with my company’s
Virtual Private Network (VPN).

29

I cannot get AT&T CallVantage

®

Service to

work. I need assistance.

29

My data service is lost every once in a while,
but I still have a dial tone.

29

I am using a home router and have to reboot
everything to get the data to work again.

29

I am having voice quality problems with
my phone.

29

I cannot use this line in any other room.

30

I cannot hook multiple phones to the TA.

30

I cannot use my existing phone
jacks throughout the house for my
AT&T CallVantage Service.

30

I can’t get this to work with my home
security system.

30

Troubleshooting topic

Page

Troubleshooting topic

Page

Troubleshooting topic

Page

«
...
24
25
26
27
28
...
»

Содержание Centillium MTA-1

Страница 1: ...i Telephone Adapter Install Guide For use with CentilliumTM MTA 1TM ...

Страница 2: ...s agents contractors partners suppliers and representatives will have no liability whatsoever for any damages or service problems including telephone service resulting from your or a third party s failure to properly install access or use the equipment software or services This guide will enable you to install the CentilliumTM MTA 1TM Telephone Adapter necessary to use your AT T CallVantage Servic...

Страница 3: ...nt in Order 10 Step 5 Verify Your Connection 12 Step 6 Activate your Telephone Adapter 16 Appendix A Alternative Setup for TA Behind the Router 18 Appendix B Configuration for Static IP 20 Appendix C Activating a Replacement TA 21 Appendix D Setting up a DMZ 22 Appendix E Port Forwarding 23 Appendix F Troubleshooting 24 Appendix G Warranty Information 31 Appendix H Glossary 32 Technical Support 33...

Страница 4: ...ue You can use this to connect your TA to your computer or router MTA 1TM Telephone Adapter This will be referred to as the TA from this point forward Power Adapter Using a power supply with a different voltage rating will damage and void the warranty on this product CHECK YOUR PACKAGE CONTENTS ...

Страница 5: ...ringing and is off when the phone is disconnected or not in use 7 Phone Port VoIP1 This is the phone port for your primary telephone line Plug in any standard telephone with tone DTMF dialing capability into this port For informa tion on how to extend your service to jacks throughout your home see Trouble shooting page 30 8 Phone Port VoIP2 If you signed up for a second phone line with AT T CallVa...

Страница 6: ...ghly Make sure you have a cable or DSL Internet connection not dial up or satellite Make sure your cable DSL Internet connection is working i e you can browse to a known website like www att com If your cable DSL Internet connection is not working you must contact your cable DSL service provider to resolve the issue prior to installing your TA 4 ...

Страница 7: ...page 21 B Make sure you have the following information before you start your TA installation For all users AT T CallVantage Service User ID Your 10 digit AT T CallVantage Service number provided in your order confirmation e mail AT T CallVantage Service password You selected this when you ordered the service if you forgot it go to www callvantage att com and click Forgot your password If you have ...

Страница 8: ...you set its power switch to off C Leave your modem powered down for at least 5 minutes D Proceed to Step 3 page 8 FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE DSL MODEM ETHERNET PORT ETHERNET POWER OFF OFF Cable DSL Jack Personal Computer Cable DSL Modem SHUT OFF ALL EQUIPMENT IMPORTANT Shut down and unplug each device separately i e don t simply shut off your powerstrip ...

Страница 9: ...ter have power switches turn them off B Unplug your cable DSL modem and home router from their power outlets You should perform this step even if you set their power switches to off C Leave your modem powered down for at least 5 minutes D Proceed to Step 3 for one or more computers connected via home router page 9 FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER IMPORTANT Shut down and unpl...

Страница 10: ...M NOTE The connection between the cable DSL modem and the cable DSL jack should remain unchanged IMPORTANT Your existing Ethernet cable should be between your cable DSL modem and your TA This will ensure any special cabling you received from your Internet Service Provider is between your modem and your TA Cable DSL Jack Cable DSL Modem Telephone Telephone Adapter Personal Computer USE EXISTING CAB...

Страница 11: ...abling between the router and computer The connection s between your home router and your personal com puters should remain unchanged NOTE The connection between the cable DSL modem and the cable DSL jack should remain unchanged IMPORTANT Your existing Ethernet cable should be between your cable DSL modem and your TA This will ensure any special cabling you received from your Internet Service Prov...

Страница 12: ...nchronize with your cable DSL provider until all appropriate indicator lights are lit C Power up your TA by plugging it into a power outlet then wait 30 seconds D Make sure your telephone is connected to your TA and plugged into a power outlet if necessary E Turn on your computer F Proceed to Step 5 page 12 B D E IMPORTANT You must turn on your equipment IN THE ORDER INDICATED for your service to ...

Страница 13: ...onds D Make sure your telephone is connected to your TA and plugged into a power outlet if necessary E Plug your home router into a power outlet and turn it on F Turn on your computer s G Proceed to Step 5 page 12 11 IMPORTANT You must turn on your equipment IN THE ORDER INDICATED for your service to work correctly ETHERNET POWER ON B RESET CONSOLE PSTN VoIP 12V 1A RESET WAN 12V VoIP1 VoIP2 LAN WA...

Страница 14: ...g www att com If your lights are not steady green see Troubleshooting pages 25 26 If your lights are steady green and you cannot browse see I get a Page Not Found error when attempting to browse in Troubleshooting page 26 B Proceed directly to Step 6 page 16 VERIFY YOUR CONNECTION NOTE WHETHER YOU HAVE A CABLE MODEM OR DSL CABLE MODEM IF YOU HAVE A CABLE MODEM FOLLOW THE INSTRUCTIONS TITLED CABLE ...

Страница 15: ...ed in Troubleshooting pages 26 27 You will no longer need to activate the software installed by your DSL provider to access the Internet the TA will handle this For additional information see I have DSL and am getting the message can t connect to the Internet even though I can see the Internet in Troubleshooting page 27 Continue with Step B DSL VERIFY YOUR CONNECTION Sample Your router s control p...

Страница 16: ... enter your DSL provider username PPPoE username and DSL provider password PPPoE password and select Keepalive under Settings Click Save PPPoE Configuration F Click OK to reboot your TA Once the reboot is complete you will be returned to the Function Overview screen G When the reboot is complete if you have a router unplug it and plug it back in Wait 30 seconds and restart your PC perform this res...

Страница 17: ... your DSL Service provider to verify your PPPoE username and password Make sure your cabling is correct according to Step 3 Power all devices down and unplug your DSL modem and home router Power up your DSL modem wait until all appropriate indicator lights are lit Plug your TA into a power outlet Power up your router if you have one Turn on your computer s NOTE A few DSL customers have what is kno...

Страница 18: ...r a single short ring Do not hit the continue button on this screen until the CA light becomes a steady solid green This process may take several minutes DO NOT turn the TA off while this sequence is underway D Click Get Started on the TA Activation Complete screen Pick up your handset and listen for a dial tone If you don t hear a dial tone hang up wait a few seconds and try again If you don t ge...

Страница 19: ...e Page at www callvantage att com If you are transferring your current phone number to AT T CallVantage Service you will not be able to receive calls or place 911 Emergency Dialing calls until your number is transferred See your order confirmation emails for additional details If you experience any problems with the service please refer to Troubleshooting page 24 CONGRATULATIONS SETUP IS NOW COMPL...

Страница 20: ...Step 6 Activate your TA Congratulations Setup is now complete You can start making calls by dialing the 10 digit number from the phone connected to your Telephone Adapter You can also use the new advanced features available on your AT T CallVantage Service Home Page at www callvantage att com If you are transferring your current phone number to AT T CallVantage Service you will not be able to rece...

Страница 21: ...N RESET WAN 12V VoIP2 VoIP1 LAN ON ON Cable DSL Jack Cable DSL Modem Telephone Telephone Adapter Personal Computer s USE EXISTING CABLE USE NEW CABLE Telephone Cord Router 19 FOR ONE OR MORE COMPUTERS CONNECTED TO CABLE DSL MODEM THROUGH HOME ROUTER ...

Страница 22: ... to WAN settings in the router configuration tool and set obtain IP address automati cally this puts your router into what is known as DHCP mode Internet mode or cable mode Proceed with Step C C Open your web browser and type in http 192 168 15 1 into the URL address box D Enter user in both the User name and Password fields and click OK E On the Function Overview screen click WAN Configuration F ...

Страница 23: ...green and you will hear a single short ring Do not hit the continue button on this screen until the CA light becomes a steady solid green This process may take several minutes DO NOT turn the TA off while this sequence is underway H Click Get Started on the TA Activation Complete screen Pick up your handset and listen for a dial tone If you don t hear a dial tone hang up wait a few seconds and try...

Страница 24: ...On the Function Overview screen click LAN D On the LAN Status screen click DMZ Host E In the DMZ HostIP Address box enter 100 note the TA automatically assigns the next device in series in this case your router the IP address 192 168 15 100 F Click Save DMZ Host Configuration and click OK to reboot your TA G Verify that you can browse to a known website e g www att com If you cannot browse power d...

Страница 25: ... correct click Add F The list of forwarded ports will appear as a list on the screen Repeat step E until all port ranges you wish to be forwarded are captured To remove ports from this list click remove NOTE Every router has its own procedure for Port Forwarding consult your router s user manual for the procedure for your router G Verify that you can browse to a known website e g www att com If yo...

Страница 26: ...s are not working correctly 28 I keep getting activation fail during the TA Activation process 28 I forgot my PPPoE username and password Where can I find it 28 I may have a static IP address but I m not sure 28 I have DSL and keep getting authentication fail for connecting status 28 I have a USB DSL modem 29 I have a satellite broadband Internet connection 29 I can t get this to work with my comp...

Страница 27: ...wn the reset button at the back and continue to HOLD the reset button down for about 10 seconds You will then need to re perform Step 5 Verify Your Connection 7 If you still do not get a dial tone contact technical support I can surf the Internet but do not have dial tone 1 Confirm that your cabling is correct according to Step 3 2 You can also try a hard reset of your TA to restore it to its fact...

Страница 28: ... my computer to obtain IP address automatically to the right on this page 4 Some cable users need to clone their MAC address to be fully functional with their operator s network See I need help cloning my MAC address below I need help getting my computer to obtain IP address automatically If you have a single computer connected to your cable DSL modem try the following if you have a router you mus...

Страница 29: ...u have an up to date browser You will need IE 5 5 or higher on Windows IE 5 X on Mac OS 9 or OS X or Apple Safari 1 0 or higher on Mac OS X 2 If you have a home router it is likely still in PPPoE mode you will need to change it to DHCP mode Open a browser and type in the URL for your home router control panel found in your router user manual Make sure your router is configured to obtain IP address...

Страница 30: ... If you cannot find the information please contact your DSL service provider to obtain this information I may have a static IP address but I m not sure Chances are you have dynamic IP addressing If you have a home router you can check whether or not your router is set up for static or dynamic IP using your router configuration Web page see your home router s documentation If you don t have a route...

Страница 31: ...lost every once in a while but I still have a dial tone I am using a home router and have to reboot everything to get the data to work again If you are using a home router make sure your device has the most up to date software available from the manufacturer Software updates are readily available from the manufacturer s Web site Check their site for your model and compare the most recent version t...

Страница 32: ...dule an AT T Inside Wire service technician visit to extend your AT T CallVantage Service to work with telephone jacks throughout your home For additional info call 1 866 596 8464 and select the prompt for Inside Wire Service I cannot use my existing phone jacks throughout the house for my AT T CallVantage Service After you have installed your TA and ensured that it works properly you can use AT T...

Страница 33: ...liquid intrusion or b Product that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of AT T or c Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or d Product whose identifying information has been removed altered or rendered illegible or e Product pur...

Страница 34: ...ctions and sockets A USB modem is a cable modem or DSL modem that uses a USB connection to link to a computer or router What is DHCP DHCP or Dynamic Host Configuration Protocol is part of your computer s Operating System Your computer may use DHCP to obtain an IP Address from your cable DSL provider so that you can access the Internet DHCP may also be used to allow multiple computers on a home LAN...

Страница 35: ...m their network for your cable DSL service Also home routers and the TA assigns Private IP addresses to computers laptops and other devices on your home network The following are the reserved IP address blocks 10 x x x 192 168 x x For additional information and support please check our online FAQ by visiting your AT T CallVantage Service Home Page at www callvantage att com and clicking Help You m...

Страница 36: ...34 2005 AT T All rights reserved Trademarks or registered trademarks are the property of their respective holders Software and specifications subject to change without notice ACS MTA IG 1005 ...

Отзывы:

Нет отзывов

Похожие инструкции для Centillium MTA-1

Бренд: 3idee Страницы: 7

Бренд: Tripp Lite Страницы: 2

Бренд: BASETech Страницы: 6

Бренд: 4B Страницы: 29

AA25 USB-IDE/SATA Hard drive Adapter

Бренд: Hama Страницы: 8

Бренд: VOLTCRAFT Страницы: 4

Бренд: Magnadyne Страницы: 2

Бренд: TP-Link Страницы: 75

Бренд: StarTech.com Страницы: 2

Бренд: Acer Страницы: 11

Бренд: Acer Страницы: 30

Бренд: Acer Страницы: 18

Бренд: Acer Страницы: 11

Бренд: Acer Страницы: 8

Бренд: Acer Страницы: 21

IEEE 802.11b WLAN PC Card

Бренд: Acer Страницы: 70

Бренд: Acer Страницы: 45

Бренд: Acer Страницы: 136

Бренды по названию

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Популярные бренды

Загрузить еще бренды