FOR SINGLE COMPUTER CONNECTED DIRECTLY TO DSL MODEM
A
Make sure your home router is confi gured to obtain IP address automatically.
Please refer to your home router’s user manual (for most routers, go to WAN
settings in the router confi guration tool and set “obtain IP address automatically;”
this puts your router into what is known as DHCP mode. It may also be called
“cable” or “Internet” mode).
Continue with Step B.
FOR ONE OR MORE COMPUTERS CONNECTED TO DSL MODEM THROUGH HOME ROUTER
A
Make sure your computer is confi gured to obtain IP
address automatically. (For most customers, your
computer should already be set to obtain IP address
automatically.) Please refer to your computer’s
online help for how to do this. (Instructions for
common computers are provided in Troubleshooting,
pages 26-27.)
You will no longer need to activate the software
installed by your DSL provider to access the Internet;
the TA will handle this. For additional information
see “I have DSL and am getting the message ‘can’t
connect to the Internet’ even though I can see the
Internet” in Troubleshooting, page 27.
Continue with Step B.
DSL
VERIFY YOUR CONNECTION
Sample: Your router’s control
panel may look different
13
NOTE Most DSL providers use PPPoE to provide customers access to their network.
This section assumes like most DSL customers you have PPPoE; however, if you
are certain you don’t have PPPoE and instead have DHCP or Static IP, follow the steps
in green for cable modem users (for DHCP) or Appendix B (for Static IP).
!
IMPORTANT! Check to see if you can browse to a known website (e.g. www.att.com). If you can browse, proceed directly to Step 6,
page 16. If you cannot browse, you will need to confi gure your connection using the steps below.
