SECTION 5
TROUBLESHOOTING
76
SECTION 5 –
Troubleshooting Guide
Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer. We tried to
make them as complete as possible. The best advice we can offer is to make sure that system is set up properly,
plugged in, and has an adequate supply of ink before attempting to troubleshoot any problem.
Memjet
®
Printhead
CONDITION
PROBLEM
SOLUTION
Missing parts of letters
or text.
Air and bubbles blocking Nozzles.
Clean Printhead using
recirculation, priming or
cycles of depriming and
priming found in
Driver
or
Toolbox
.
Rehydrate Printhead using
distilled water and a wet,
clean, lint-free cloth.
Bubbles often disappear with
Printer use.
Print shows regularly
missing or misdirected
nozzles or ink color mixing.
Debris on Printhead.
Perform startup routine.
Clean Printhead using
Cleaning Levels in
Driver
or
Toolbox
.
Wipe Printhead manually
with distilled water and a wet,
clean, lint-free cloth.
Replace Printhead.
Ink mixing
– Mixed or
muddy colors.
Causes:
Ink flooding, air in
Printhead or a dirty Printhead.
Clean Printhead using
Cleaning Levels in
Driver
or
Toolbox
.
Wipe Printhead manually
with distilled water and a wet,
clean, lint-free cloth.
No print or crisp blocks of
missing drops.
Electrical failure or poor electrical
connection.
Reseat Printhead.
Replace Printhead.
System will not reprime
ink after replacing
Printhead Cartridge
Printhead nozzles dry.
Ink Tanks may be 1/3 full or less.
Wipe Printhead manually
with distilled water and a wet,
clean, lint-free cloth.
Replace Ink Tanks.
WARNING!
DO NOT REMOVE SIDE COVERS OF PRINTER!
HIGH VOLTAGES PRESENT BEHIND COVERS!
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