AZI Customer Service 800-528-7411 or 602-470-1414 Page
14
of
21
Troubleshooting Guide
NOTE: Many problems such as the balance remaining in the turn-on sequence, "weird"
characters on the display or "garbage" on the display are caused by connecting the
power supply to the balance incorrectly. The proper procedure is to connect the round
DIN connector on the power supply cable to the balance then plug the power supply into
the wall outlet.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
The display is blank
Balance not turned on
Press ON/OFF switch
Power cable not plugged in
Plug in power cable
No power from AC outlet
Turn on circuit breaker or change
AC outlets
OL appears on display
Maximum capacity exceeded
Reduce container weight
Weigh sample in smaller
increments
UL appears on display
Pan is not in place
Ensure pan is positioned properly
Balance is out of range
Press ZERO switch
Shipping clamp is on
Loosen clamp (see page 5)
Display is unstable
Drafts/air currents present
Install windscreen or relocate
balance
Vibrations present
Isolate or relocate balance
Weight readings are
incorrect
Balance is out of calibration
Re-calibrate balance
Balance is not level
Level balance
Balance was not re-zeroed
Press ZERO before weighing
Unit of weight set incorrectly
Select proper weighing mode
Sample touching windscreen
Reposition sample
Display stays in turn-on
sequence
Sub-pan and/or weighing pan
not in place
Place pan(s) on balance
Excessive draft or vibration
Isolate or relocate balance
Shipping clamp is engaged
Loosen clamp (see page 5)
