42
7. RMA Shipping Instruction
Product Non-Acceptance
•
Products will not be accepted by Arista Corp. if not accompanied by a valid RMA number,
which must be clearly marked on the outside of the package.
•
Any products refused by Arista will incur the fees and/or charges applied by the shipping
carrier, and shall be the sole liability of the original shipper.
Sample RMA Shipping Label
ARISTA CORPORATION
Attention: RMA Department
40675 Encyclopedia Circle
Fremont, CA 94538
RMA: # _______________
Package Identification
•
Each box must reference the following information: Customer/Contact Name · Return
Address · Phone Number · RMA Number (issued by an authorized ARISTA source).
• The RMA number must be written on the outside of the shipping container for identification
purposes.
• Shipments not properly identified will be refused.
•
To avoid any discrepancy of items received, please do not return accessories (manual, driver
CD, OS CD, cable, etc.) with RMA unit for repair.
•
If available, use the original box/packaging to ship back RMA unit to avoid transit damage.
RMA Rejection Policy
Products will not be accepted by Arista Corp. if not accompanied by a valid RMA number, which
must be clearly marked on the outside of the package. Arista reserves the rights to return any
RMA product received that dose not comply with the information given on the original Return
Material Authorization (RMA) request, such as:
•
Invalid RMA number
•
RMA number not visible and/or not on the box shipping label
•
RMA condition described by customer differs from actual product condition
•
Expired RMA number
•
Unauthorized return (no RMA # was issued)
•
No Arista serial number on the product
•
Product physically damaged
If you have any questions regarding Arista’s RMA procedures, product returns policies and/or
other similar issues, please call Arista’s Customer Service and RMA Department during office
hours, Monday through Friday (8:30am-5:30pm PST)
•
Phone: (510) 226-1800 ext. 400
•
Fax: (510) 226-1890
•
Email: [email protected]
Содержание AP-3500
Страница 47: ...44 ...
