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3.Technical Support
1) Technical Support Availability
•
Arista Corporation is dedicated to your satisfaction. Arista’s Technical Support Team will
make every effort to solve the problem over the phone or through e-mail. If we cannot solve
the problem over the phone or through e-mail, an RMA number will be issued.
•
Information Needed When You Call: Product Serial Number & Details of the Problem.
2) Technical Support Contact Information
•
Technical Support Hours: Monday through Friday: 8:30am-5:30pm PST
•
Technical Support Phone Number : Phone: (510) 226-1800 ext. 137, Fax: (510) 226-1890
•
Technical Support E-mail:[email protected]
4. RMA Procedures
Return Material Authorizations
•
All returns require an RMA (Returned Material Authorization) number. Please contact Arista’s
customer service representative or complete the RMA request form to obtain an RMA number
prior to returning product.
•
Returns will be authorized in accordance with the following policy: If it is deemed that the part
should be returned, Arista’s customer service representative will give the customer a return
authorization number and ship to address to return the product.
•
Products will not be accepted by Arista Corp. RMA department for return if not accompanied
by a valid RMA number, which must be clearly marked on the outside of the package.
•
Products must be returned within 30 days after the date of RMA number issued. After a 30-day
period, the RMA number issued will be invalid. Please do not return products with invalid RMA
numbers; Contact Arista’s customer service representative if your RMA number is invalid.
Warranty Returns
•
Products to be returned must be within the applicable warranty period. If the warranty period
is over, the original product will be returned to the customer.
•
The RMA number for Warranty Return will be issued within 24 hours from the time that the
RMA application form is received by Arista.
Non-Warranty Returns
•
If the customer wishes to return a product for repair that is no longer within the warranty
period, or for damage not covered by the warranty, an Arista sales representative will advise
the customer of the estimated cost of the repair.
•
Return of the product will be the authorization to repair and agreement to pay for the cost of
repair, whether or not it exceeds the original estimate.
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