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5. RMA Credit Policy
Returns for Credit & Credit Types
Returns for credit that require Arista’s management approval may take up to 48 hours for
processing/approval. Products can be returned for credit with the following conditions:
Dead on Arrival (DOA):
Customer must report DOA units to Arista’s RMA department in 14
calendar days after the product is received. Customer can request either return for credit or
replacement. If replacement is requested, Arista will ship the replacement in 7 calendar days
and invoice customer for the replacement. A credit memo will be issued to the customer after the
DOA product is received and verified.
Evaluation Return:
Customer must notify Arista’s RMA department before or at the end of the
evaluation period if customer decides to return the evaluation unit. An RMA number must be
obtained from Arista prior to returning the unit.
Short Shipment:
Customer must report for any item received short-shipped or wrong products
received in 7 calendar days after the product is received. Customer can request either shipment
of missing items, replacement of wrong item or return for credit. If shipment of missing items or
replacement of wrong items is requested, Arista will ship the replacement in 7 calendar days. A
credit memo will be issued to the customer after the returned product is received and verified.
Non-Open-Box Return:
In a case where a customer places an incorrect order, over stock or
double orders. The customer can request return for credit with the following restocking fee applied.
Restocking Fee:
A 15% restocking fee would apply to the non-open-box when returned within 3
months after invoice date. A 30% restocking fee would apply to the non-open-box returned within
6 months. Beyond 6 months after invoice date, a 50% restocking fee would apply to the non-
open-box returned within 12 months. Beyond 12 months after invoice date, Arista will not grant
authorization to return the non-open-box for credit.
Return Condition:
All valid return for credit products must be returned in the original packaging
in “as new" condition with all items and accessories originally shipped with the product. Any
damages will be assessed and the cost of repair or refurbishment will be deducted from the
credit issued.
No Credit DOA:
No credit will be given to the customer for DOA products received by Arista
beyond 30 calendar days after invoice date. No credit will be given to all non-cancelable, non-
returnable, custom order parts.
6. RMA Transportation Policy
Transportation Charges
•
All customers are responsible for all freight charges involved in shipping the defective
products to Arista Corp. Arista Corp. will cover the cost of returning products that are under
warranty via UPS Ground to customers in the United States after repair or replacement.
•
International customers are responsible for all transportation, insurance, duties and other
similar charges for all returned products shipped outside of the United States must ensure
that the product is appropriately packaged. Shipping damages resulting from improper
packaging will be the customer’s responsibility.
•
Arista is not responsible for product lost during shipment. All products being returned for
Limited Warranty repair or replacement must be sent freight prepaid.
Transportation Damages
• In cases of transportation damage, customer is responsible for filing any and all claims with
the shipping carrier.
•
To avoid any potential risk that an RMA product is lost or damaged while in transit to Arista,
it is recommended that the customer insures and declares the full value of the RMA product
since the customer is 100% responsible for the RMA product while in transit to Arista.
•
We urge customers to pack the RMA product carefully to avoid transit damage.
Refused Shipment Restocking Fees
•
If a customer refuses a shipment, credit will be issued after refused product is received
and verified by Arista. The shipping charge plus 15% restocking fees will be billed to the
customer.
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