7
CONCERN
CAUSE(S)
SOLUTION(S)
W
ATER LEAKS - DIVERTER
Water leaks at Diverter.
Tubing not pushed all the way onto barbs.
Tubing needs to be pushed completely onto barbs and nuts hand tightened,
p. 2, Fig. 9.
Nuts not tightened all the way.
Connections at faucet and/or adapter are loose.
Tighten all connections between faucet and Diverter. If leaks persist, contact
Customer Service, p. 2.
Water leaks at Diverter pin.
Damaged internal seal.
Contact Customer Service to order replacement Diverter, p. 12, WTI-0651.
Water flows simultaneously from treated
and untreated ports on Diverter.
Diverter pin not pushed in after each use.
Follow Diverter use instructions, p. 3, Fig 14A & B.
Damaged internal seal.
Contact Customer Service to order replacement seal.
W
ATER LEAKS –
eSpring
®
AUXLILAR
Y F
AUCET
Water leakage around the connections at
supply connector with flow controller.
Tubing end is not cut evenly.
-Remove tubing at connector locations, p. 9, Fig. 32.
-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
Tubing damaged on surface.
Tubing not inserted far enough.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 4, Fig. 18.
-Install tubing, p. 4, Fig. 21.
Water leaks at tubing connection to faucet. Damaged connection.
Contact Customer Service to replace Supply Connector, p. 11, WTI-0601.
Water leaks continuously from end of
spout.
Damaged internal seal.
Use web site to order replacement Faucet Kit, 10-0663.
Water leaks at spout to faucet body con-
nection
Spout is not inserted completely.
-Remove spout, p. 4, Fig. 19.
-Inspect O-rings.
-Reinsert spout and check for leaks, p. 4, Fig. 19.
If leaking persists, contact Customer Service.
Damaged o-ring on spout.
W
ATER LEAKS – OTHER
FAUCETS/DISPENSING
DEVICES
Water leakage around the tubing con-
nections at Supply Connector with flow
controller, the faucet connector, and the
Pressure Regulator.
Tubing end is not cut evenly.
-Remove tubing at connector locations, p. 9, Fig. 32.
-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
Tubing damaged on surface.
Tubing not inserted far enough.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 5, Fig. 25.
-Install tubing, p. 5, Fig. 27.
Water leaking at threaded connection or
body of Pressure Regulator.
Damaged Pressure Regulator.
Contact Customer Service to replace Pressure Regulator, p. 12, WTI-0430.
W
ATER LEAKS A
T UNIT
Water leakage around tubing connections
on Bracket.
Tubing supports not installed (Diverter only)
-Remove tubing, p. 9, Fig. 32.
-Locate and install tubing supports, p. 3, Fig. 12.
- Contact Customer Service to order tubing supports, p. 12, WTI-0432,
if needed.
Tubing cut where it was bonded. (Diverter only)
-Remove tubing, p. 9, Fig. 32.
-Re-trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 12-13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
Tubing is not cut evenly or thoroughly.
Tubing damaged on surface.
Tubing not inserted far enough or not seated well
in notches on back of unit.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 3, Fig. 12.
-Install tubing, p. 3, Fig. 13.
Water leaking from Bracket. Retaining
Ring or Base.
Bracket not pushed down on Base completely.
-Reseat Bracket, p. 9, Fig. 33, 34, 36, 38.
-Reassemble Retaining Ring, p. 10, Fig. 39.
-Reassemble Water Purifier, p. 10, Fig. 40-47.
Retaining Ring not threaded to stop.
Debris on O-ring to Base seal.
Look for debris on O-ring and remove, p. 9, Fig. 36.
Damaged O-ring.
Contact Customer Service to order replacement O-Ring, p. 11, WTI-0426.
Cartridge not threaded into Bracket completely.
Reinstall Cartridge into Bracket, p. 9, Fig. 37.
Defective Bracket.
Contact Customer Service to order replacement Bracket, p. 11, WTI-0706.
Damaged Cartridge.
Contact Customer Service to order replacement Cartridge, p. 11, 11-0194.
Water leaking at NON-
eSpring
faucet or
dispensing device.
Improper connection.
-Review manufacturer’s instructions.
-Contact manufacturer.
Damaged faucet/dispensing device.
TROUBLESHOOTING
Call 1-800-253-6500 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.
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6/10/14 4:56 PM
