8
TROUBLESHOOTING
CONCERN
CAUSE(S)
SOLUTION(S)
REDUCED W
ATER FLOW RA
TE
Water flow rate out of Diverter has
reduced.
Screen on inlet is clogged.
Clean treated water screen with brush.
Screen on the treated water port is clogged.
Unscrew treated water port and clean screen with brush.
Water flow rate out of
eSpring
®
Faucet has
reduced or was initially low.
Cold water shut-off valve(s) not fully open.
Make sure all shut-off valve(s) are completely opened.
Supply Connector improperly installed (facing the
wrong direction).
Check installation p. 4, Fig. 22.
Screen on the Supply Connector with flow con-
troller may be clogged.
-Turn off cold water supply and drain water from line by opening faucet.
- Remove tube from screen side of Supply Connector with flow controller from
cold water supply tube, p. 9, Fig. 32; p. 4, Fig. 22.
-Clean screen with a brush and re-insert tube, p. 4, Fig. 21.
If all above solutions did not help, Cartridge may
be clogged with dirt due to high particle content
in water.
Use the web site to order replacement Cartridge or contact Customer Service,
p. 11, 11-0194.
Water flow rate from other (NON-
eSpring
faucet/dispensing device) has reduced.
Damaged Pressure Regulator.
Contact Customer Service to replace Pressure Regulator, p. 12, WTI-0430.
SMELL, T
ASTE OR APPEARNACE OF TREA
TED W
ATER CHANGED
Water tastes musty.
System not used enough. Daily usage recom-
mended or at least a few times within 2 weeks.
Flush for an additional 3 minutes prior to use.
-If this does not work, disinfect Base of unit. Remove Cartridge and put 5 ml or
a teaspoon of household liquid bleach into a cup of cold water. Put solution into
Base and fill ¼ with cold water. Reinstall Cartridge and tubing (Replacement
instructions, pp. 9-10). Let sit for 10 minutes. Run water through System for
at least 5 minutes prior to use. If problem is not resolved, use web site to
order a replacement Cartridge, p. 11, 11-0194.
Cartridge not dried out before storing outside
System for more than 1 month.
Cartridge in System not used for more than 1
month.
Water is orange.
High iron content.
Cartridge is not designed to remove iron. Use of an iron cartridge prior to the
System may extend the life of the Cartridge.
Water smells like rotten eggs.
Sulfur reducing bacteria is in the water supply.
NOTE: Cartridge is not designed to remove sulfur, the following solution is
only temporary:
Disinfect Base of unit. Remove Cartridge and put 5 ml or a teaspoon of
household liquid bleach into a cup of cold water. Put solution into Base and fill
¼ with cold water. Reinstall Cartridge and tubing (Replacement instructions,
pp. 9-10). Let sit for 10 minutes. Run water through System for at least
5 minutes prior to use. If problem is not resolved, use web site to order a
replacement Cartridge, p. 11, 11-0194.
Occasional white sediment or flakes in
water (cloudy ice cubes or white film on
boiled water).
Calcium carbonate is in water supply.
Cartridge is not designed to remove calcium carbonate. The condition is normal
and no action is needed.
Water does not clear after flushing
Trapped air or incomplete flush.
Repeat flush for a minimum of 5 U.S. gallons (20 liters) (approximately
5-15 minutes) 2 additional times. If still not clear, contact Customer Service
to replace Cartridge, p. 11, 11-0194.
Water does not clear.
Damaged Cartridge.
Contact Customer Service to replace Cartridge, p. 11, 11-0194.
For questions regarding changes in the display, please refer to the table on p. 6.
Below are some common concerns regarding display changes of the Water Purifier.
View Display while troubleshooting.
DISPLA
Y NOT WORKING PROPERL
Y
No lights on the display.
Water Purifier is not plugged into outlet with
continuous power.
Plug Water Purifier into outlet with continuous power. Plug in a nightlight to
verify outlet has power.
Power outage.
Do not use the Water Purifier until the power returns.
Electronic Module is not working properly.
Refer to Electronic Module display chart on pg. 6 or contact Customer Service,
p. 13 for assistance.
Power Adapter not fully installed.
Make sure Power Adapter is fully installed in back of Electronic Module and
plug is fully installed in outlet.
AUDITOR
Y W
ARNINGS
Inconsistent or no rolling water drops
during treated water flow.
Damaged Bracket.
Call Customer Service, p. 13 for replacement.
Water Purifier is beeping continuously.
Top Shroud is off or loose.
Make sure the cord strain relief is in groove on back of Water Purifier and
replace Top Shroud (Instructions on p. 12, Fig. 48-49).
Cartridge is not working properly.
Cartridge not threaded into position (p. 11, Fig. 41). If not, Contact Customer
Service, p. 13 for assistance, Cartridge may need to be replaced.
New Cartridge not fully flushed before Water
Purifier plugged in.
Unplug Water Purifier. Flush Cartridge 5 minutes. Plug back in.
Electronic Module is not working properly.
Unplug Water Purifier. Wait 5 minutes. Plug back in. Electronic Module may
need to be replaced – Use web site to order replacement, p. 11, WTI-0417.
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6/10/14 4:56 PM
