22
Figure 13: Display Settings
For example, if Amanda does not receive Caller ID/ANI information about calls,
then you might want to remove the Caller ID column from the queue display
since it will not be used. The fields and controls that appear in this dialog box
are:
Play ring on new call When enabled, when a new call comes into the call
queue you’ll hear an audible notification that there is a call holding. If
you don’t wish to hear an audible notification on a new call, you can
disable this option by deselecting the check box.
Play ring only when unavailable When enabled, CallQ Agent will only play an
audible ring when the agent is in an unavailable state.
Display message on new call When enabled, you’ll get a new call notification
via a screen pop. You’ll see the message shown in
Figure 14
each time a
new call comes into the queue.
Figure 14: New Call Notification Popup
Wrap-up reminder When agents are connected to callers through a telephone