Chapter 6: User Interface
Additional Work Item Information
Altiris Helpdesk Solution User Guide
56
Attach Page Field Description
Link Work Items
A work item can link to
one
other work item, and
multiple
work items can link to the same work
item. If a work item was previously linked, it will be overwritten by the last selected link item.
To clarify this feature in more detail, be sure to read the scenario below.
Scenario
•
Worker Kathi creates
work item #2
reporting a need to move a PC.
Work item #4
is referring to
moving the same PC. Kathi links
work item #2
to
work item #4
.
•
Worker Jared creates
work item #5
reporting computer equipment needs moving in the same
office as
work item #4
. Jared links
work item #5
to
work item #4
.
•
Worker Scott creates
work item #6
reporting a printer needs moving from one office to
another, the same office move as stated in
work item #4
. Scott links
work item #6
to
work item
#4
.
•
Worker Kathi reopens
work item #2
to edit the record.
Work item #3
is another PC move for
the same office as stated in
work item #2
. Kathi links
work item
#2
to
work item
#3
.
•
The current
work item
open is linked to the most recently selected
work item
once the worker
clicks the
OK
button
.
Page Items
Item
Description
Upload file
Browse to the location of the file to attach.
Description
Type a description for the file attachment.
Upload
Click
Upload
to attach file to new work item.
Remove
Click
Remove
to delete the file attachment from the
Upload files
list.
Uploaded files
Displays files attached to the new work item.
OK
Click
OK
to continue with work item.
Time Spent
(minutes)
The time spent working on this work item. This number can be
changed if there has been work performed while not in the
console.
Done
Click to save the changes.
