Chapter 7: Administration
E-mail Templates
Altiris Helpdesk Solution User Guide
118
New Template
When you are adding or editing an e-mail template, you can use special macros in the message fields
to represent Helpdesk Solution data that will be inserted by Helpdesk Solution when it generates e-
mail using that template. See
“E-mail Template Macros
” on page 120.
1
Click
Admin>E-mail templates>New template
.
2
Type a
Name
for the new e-mail template in the box.
3
From
: Type the name of the organization, workgroup or worker that will be displayed as the
originator of the message.
4
From Address:
Type the e-mail address that will be displayed as the originator of the message.The
Macro Language is supported for this property but must resolve to a valid SMTP e-mail address:
[email protected].
5
Subject:
Type the subject of the e-mail message. Macro Language is supported for this property.
6
Type:
Select one of the following options from the drop-down list:
a
E-mail notification
- Select if the E-mail Template will be distributed through e-mail.
b
Pager notification
- Select if the E-mail Template is intended for pager e-mail notification.
c
E-mail action
- Select to let the E-mail Template be used to send work item e-mail
correspondence.
7
Type a description of the e-mail template in the
Comment
box.
8
Body:
Type the body of the e-mail message. Macro language is supported for this property (see
“E-mail Template Macros
” on page 120).
9
Select the check box to
Interpret message body as HTML
. HTML tags used within the body of the
message, will be rendered by e-mail applications that support HTML format.
10
Clear the check box if you
DO NOT
want the e-mail template
Active
. Inactive e-mail templates
will not be available for selection when adding
Notify rules
.
11
Click
OK
to save the e-mail template.
