Chapter 6: User Interface
Altiris eXpress Helpdesk Consoles
Altiris Helpdesk Solution User Guide
49
Item Count, Date and Time
The item box, current date and time, open item count and queued item count are displayed on the
lower left hand side of the
Worker console page
.
Item
- Type the work item number you want to view or edit in the
Item
box.
View icon
- Click to view the work item, whose number is in the
Item
box.
Edit icon
- Click to edit the work item, whose number is in the
Item
box.
Date and time
- Displays the current date and time of the Helpdesk server.
Open
- Click the
item count
to display a list of open items assigned to you.
Queued [ ]
- Click the
item count
to display a list of
work items
in the
Your retrieve queue
.
Bulletins
The bottom of the
Worker report
is reserved for bulletins. Bulletins keep workers and users updated
on system maintenance, outages, pending problems or other Helpdesk information
The Worker Report
Worker -
Displays the computer network ID and worker name using system.
Report period -
Select the number of days to search back in time to view work items. There is no limit
as how far back a worker can view items. Type the number of days in the box, then click
Go
.
Priority
- Lists the number of work items with
High
or
ASAP
priority
and
Open
status.
Requested
- Lists the number of work items with status as “
Requested
”. Work items submitted by
users from the
Work item request - User console
automatically receive a “
Requested
” status.
Planned
- Lists the number of work items with the status as
Planned
. Work items can be scheduled
for a future or planned date. This feature is helpful for administrators that want accurate reporting
on work item activity and status.
Open
- Lists the number of work items with the status as
Open
.
