altiris eXpress Altris eXpress Helpdesk Solution 5.6 SP1, Руководство пользователя

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Chapter 6: User Interface Contacts
Altiris Helpdesk Solution User Guide 82
Find Contacts Page Field Description
New Contact
Contacts are the users who request help from Helpdesk workers. Although contacts can be added to
the system from this page and when work items are created, it is more efficient to import contact data
from Notification Server sources. Helpdesk workers are also contacts.
To Add a Contact
1
Click
Contacts>New contact.
2
Type the contact information in the form on the page.
3
Click
OK
to save.
Page Items
Item Description
Name Type the
Name
of the new contact.
NT ID Type the
NT ID
of the new contact.
E-mail Type the
E-mail
address of the new contact.
Phone Type the
Phone
Number of the new contact.
Company Type the
Company
name of the new contact.
Department Type the
Department
name of the new contact.
Organization Type the
Organization
the new contact is associated with.
Title Type the job
Title
of the new contact.
Employee ID. Type the
Employee ID
of the new contact.
Status Select the check box to indicate
Active
or
Inactive
.
VIP Select the check box to indicate
VIP
status.
Find Click
Find
to perform search.
New Click to add
New contact
information.
Delete Click to
Find
a contact to delete from the database.