altiris eXpress Altris eXpress Helpdesk Solution 5.6 SP1, Руководство пользователя

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Chapter 6: User Interface Find Work Items
Altiris Helpdesk Solution User Guide 67
4
The
Items
list at the bottom of the page shows all work items the found based on the search
criteria you selected. Click
View
or
Edit
next to the work item you want to view or edit.
5
The
Save query
link at the bottom of the page, allows you to save the search criteria of the query
that produced the results on the page. The
Save query
link will be disabled while you enter a
search criteria, but will enable when
Find
is clicked.
When you click
Save query
, the
New query command
will be invoked with context. The query
expression will be displayed in the
Expression
text box.
6
Click
Reset
to clear the search fields and start another search.
Note
The
Items
list in the diagram above is sorted by
number(#)
in descending order. For details see
“Sort Work Item List ” on page 89
Find Work Item Simple Field Description
Page Items
Item Description
Title Type the
Title
of the work item.
Match all words Select the
Title
match criteria from the drop-down list.
Comment Type
Comment
word selection.
Match all words Select the
Comment
match criteria from the drop-down list.
Category Select
Category
from the drop-down list.
Scope Select option from the drop-down list.
Pattern Type string
Pattern
for search.
Assigned Select
Assigned
worker group from the drop-down list.
External ID Type an
External ID
.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Priority Select the
Priority
from the drop-down list.
Status Select
Status
from the drop-down list.
Type Select
Type
from the drop-down list.
Find Click to begin search for
work item
.
Reset Click to clear the form.
Cancel Click to abort function.