Chapter 6: User Interface
My Helpdesk Console
Altiris Helpdesk Solution User Guide
88
My Helpdesk Console
My Helpdesk is intended for users with an NT ID in an organizational internet environment. Users
who logon to an intranet using NT authentication, then login to
My Helpdesk console
, automatically
have their contact information attached to the work item they create. Through this console, users can
create their own work items, view or partially edit previously added work items, and update their
own contact information. Additionally, bulletins posted by Workers or Administrators that are
designated for all users, can be viewed on the bottom of the
My Helpdesk Console page
.
To Use My Helpdesk Console
1
Open
My Helpdesk console
by entering either the complete URL
http://<server name>/aexhd/
winuser/Default.aspx
or by entering a shortcut (URL alias) if created. <OR>
2
Enter through the main entry point
Altiris eXpress Helpdesk consoles -
http://<server
name>/aexhd/.
The options on the
My Helpdesk console page
is as follows:
•
Click
View
next to the work item. The work item list only appears if you have preciously
added new work items.
•
Click
Edit
next to the work item. The work item list only appears if you have preciously added
new work items.
•
Click
New
to add a new work item.
•
Click
Edit
my info to update your contact information.
•
Click
LogOff
to exit
My Helpdesk console
.
My Helpdesk toolbar description
