17
4.6.6
Shutting down during the ignition phase
When the system is turned off during the ignition phase (after the preheater phase) through an external device or internal
Chrono device, the system goes into shutdown phase when it enters the mode of operation at the end of ignition. The display
will show the message Block ignition.
If an error occurs, the system immediately shuts down; If the P2 button is pressed, it is possible to immediately introduce
the system in the shut down or start up condition.
Potential problems and solutions
Display
message
Description
Potential causes
Error reset
Potential solutions
for the cause of the
alarm
Er01
Activation of
the safety
thermostat
High temperature inside the
furnace
Wait until the oven has
cooled and then unscrew
the plastic cap on the
thermostat and press the
reset button
Check the heat
outputs i.e. that there
are no obstacles for
the passage of hot air
Excessive temperature in
the room where the furnace is
installed
Contact the repair
shop
Faulty thermostat
Er02
Activation of
the safety pressure
switches
Obstruction of the flue gas
outlet
Press and hold P2
button for more than 3
seconds
Check the
cleanliness of flue
pipes and chimneys
Faulty chimney installations
Contact the repair
shop
Faulty pressure switch
Er03
Shutting off due
to too low flue gas
temperature.
Bad combustion (the
amount of pellet in the burning
unit is too low or too high)
Wait for the furnace to
extinguish and then press
and hold P2 button for
more than 3 seconds
Check the size of
the pellet
Check the
cleanliness of the
furnace chamber
Pellet tank empty
Check the
condition of the flue
ducts
Faulty flue gas probe
Contact the repair
shop
Er05
Shutting off due
to too high flue gas
temperature.
Flue gas temperature
exceeds the limit
Wait for the furnace to
extinguish and then press
and hold P2 button for
more than 3 seconds
Insufficient heat
transfer - call the
repair shop
Obstruction of the flue gas
outlet
Check the
cleanliness of the flue
duct and chimney
Faulty flue gas probe
Er07
Encoder error
Encoder signal missing
Wait for the furnace to
extinguish and then press
and hold P2 button for
more than 3 seconds
Contact the repair
shop
Er08
Encoder error
Flue gas motor does not
respond
Wait for the furnace to
extinguish and then press
and hold P2 button for
more than 3 seconds
Contact the repair
shop
The flue gas motor works at
the speed different from the set
speed
Er11
Clock error
Problems with the internal
clock
Press and hold P2
button for more than 3
seconds
Check the
accuracy of the set
time
Insufficient capacity of the
internal battery
Check the
accuracy of
programming in the
Chrono mode of work
Contact the repair
shop
Er12
Failed ignition
Error during the ignition of
the furnace
Wait for the furnace to
extinguish and then press
and hold P2 button for
Check the
condition and the
quality of the pellet
being used
During the entire duration of
