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Troubleshooting

 

Guide

 

9|

 

Page

 

 

 

 

The

 

flow

 

adjustment

 

valve

 

could

 

be

 

obstructed

 

due

 

to

 

hard

 

water

 

scale

 

or

 

debris,

 

causing

 

lower

 

than

 

expected

 

water

 

flow.

  

Verify

 

water

 

flow

 

with

 

a

 

graduated

 

container

 

or

 

with

 

the

 

remote

 

temperature

 

controller,

 

if

 

one

 

is

 

installed.

 

 

The

 

output

 

thermistor

 

could

 

be

 

compromised.

  

This

 

component

 

may

 

be

 

checked

 

by

 

entering

 

the

 

Diagnostics

 

Mode

 

on

 

a

 

remote

 

controller,

 

if

 

one

 

is

 

installed.

  

Turn

 

power

 

off

 

to

 

the

 

unit

 

and

 

run

 

cold

 

water

 

through

 

it;

 

check

 

to

 

see

 

if

 

the

 

inlet

 

and

 

outlet

 

temperatures

 

read

 

the

 

same

 

on

 

the

 

remote.

  

For

 

instructions

 

on

 

how

 

to

 

do

 

this,

 

refer

 

to

 

the

 

Maintenance

 

Sheet,

 

packaged

 

with

 

every

 

water

 

heater

 

and

 

located

 

behind

 

the

 

front

 

panel

 

of

 

the

 

unit.

   

TEMPERATURE

 

FLUCTUATES

 

WHEN

 

A

 

FIXTURE

 

IS

 

OPENED

 

 

Make

 

sure

 

the

 

unit

 

is

 

installed

 

properly

 

using

 

the

 

Proper

 

Installation

 

section

 

(p.

 

6)

 

of

 

this

 

guide.

    

 

Check

 

the

 

flow

 

and

 

temperature

 

right

 

at

 

the

 

unit

 

at

 

the

 

pressure

 

relief

 

valve.

  

If

 

the

 

flow

 

rate

 

and

 

temperature

 

are

 

correct

 

at

 

the

 

PRV,

 

then

 

the

 

problem

 

resides

 

elsewhere

 

in

 

the

 

plumbing

 

line.

  

The

 

following

 

could

 

be

 

plumbing

 

line

 

problems:

 

o

 

Check

 

for

 

cross

 

plumbing

 

between

 

cold

 

water

 

lines

 

and

 

hot

 

water

 

lines.

  

See

 

the

 

Procedures

 

section

 

(p.

 

21)

 

for

 

instructions.

  

o

 

Check

 

to

 

see

 

that

 

a

 

check

 

valve

 

is

 

installed

 

between

 

the

 

pump

 

discharge

 

and

 

the

 

connection

 

to

 

the

 

cold

 

water

 

supply.

  

Inspect

 

the

 

check

 

valve

 

for

 

proper

 

operation.

  

If

 

there

 

isn’t

 

one

 

installed,

 

or

 

if

 

it

 

is

 

malfunctioning,

 

cold

 

water

 

may

 

be

 

back

feeding

 

into

 

the

 

system.

 

o

 

Problems

 

with

 

a

 

recirculation

 

system:

 

ƒ

 

Check

 

that

 

a

 

check

 

valve

 

is

 

installed

 

between

 

the

 

pump

 

discharge

 

and

 

the

 

connection

 

to

 

the

 

cold

 

water

 

supply.

 

ƒ

 

Check

 

to

 

see

 

if

 

the

 

pump

 

is

 

operating

 

properly.

 

ƒ

 

Check

 

for

 

air

 

cavitation.

  

The

 

pump

 

will

 

be

 

very

 

hot

 

or

 

chattering.

 

ƒ

 

Check

 

the

 

directional

 

indicator

 

on

 

the

 

pump

 

flange.

 

ƒ

 

Check

 

the

 

sizing

 

of

 

the

 

pump

 

 

a

 

minimum

 

flow

 

of

 

2

 

gpm

 

is

 

required.

 

 

Check

 

gas

 

supply

 

o

 

Verify

 

the

 

gas

 

supply

 

lines

 

are

 

sized

 

for

 

the

 

maximum

 

Btu/h

 

demand,

 

as

 

indicated

 

in

 

the

 

Proper

 

Installation

 

section

 

(p.

 

6)

 

of

 

this

 

guide

 

(See

 

the

 

specification

 

page

 

p.3

 

at

 

the

 

beginning

 

of

 

this

 

manual

 

for

 

gas

 

input

 

rating).

   

o

 

For

 

LP

 

models,

 

there

 

may

 

not

 

be

 

enough

 

gas

 

left

 

in

 

the

 

propane

 

tank.

 

o

 

Verify

 

that

 

the

 

supply

 

gas

 

pressure

 

is

 

within

 

specification,

 

not

 

only

 

when

 

the

 

heater

 

is

 

in

 

standby,

 

but

 

while

 

the

 

heater

 

is

 

running

 

on

 

maximum

 

fire

 

as

 

well.

  

This

 

may

 

be

 

caused

 

by

 

a

 

malfunctioning

 

gas

 

supply

 

regulator.

 

 

Venting

 

o

 

Verify

 

that

 

the

 

exhaust

 

venting

 

is

 

installed

 

to

 

manufacturer’s

 

specification.

 

o

 

Verify

 

that

 

the

 

vent

 

run

 

does

 

not

 

exceed

 

the

 

maximum

 

limit

 

(50

 

ft.)

  

 

The

 

filter

 

on

 

cold

 

water

 

inlet

 

should

 

be

 

clean;

 

look

 

for

 

signs

 

of

 

hard

 

water

 

scaling.

 

 

Check

 

to

 

make

 

sure

 

that

 

the

 

clear

 

tube

 

between

 

the

 

proportional

 

gas

 

valve

 

and

 

the

 

bottom

 

of

 

the

 

combustion

 

chamber

 

is

 

connected.

 

 

On

 

well

 

systems

 

or

 

even

 

on

 

some

 

city

 

water

 

systems,

 

water

 

pressure

 

fluctuations

 

(especially

 

on

 

low

 

flow)

 

of

 

8

 

to

 

10

 

psi

 

will

 

result

 

in

 

flow

 

rate

 

fluctuations,

 

which

 

will

 

in

 

turn

 

result

 

in

 

minor

 

temperature

 

fluctuations.

 

 

Flow

 

sensor

 

or

 

water

 

control

 

valve

 

may

 

be

 

compromised.

  

Contact

 

the

 

Technical

 

Department.

 

 
 

Содержание 110

Страница 1: ...or T KJr2 OS 310 Indoor T K4 IN 310 Outdoor T K4 OS 510 Indoor T D2 IN 510 Outdoor T D2 OS 9 12 11 321923 000 A O Smith Water Products Company 500 Tennessee Waltz Parkway Ashland City TN 37015 Toll Fr...

Страница 2: ...blems 8 Error Codes 12 Procedures 19 Verifying proper Dipswitch settings 19 Draining the unit 21 Cleaning the filter 21 Checking for a Cross Connection 21 Check for Reverse Connection 21 Check gas sup...

Страница 3: ...Troubleshooting Guide 3 Page 1 SPECIFICATIONS Table 1...

Страница 4: ...edures consult with the technical service department or service agent IMPORTANT Installation and service must be performed by a qualified installer for example a licensed plumber or gas fitter Otherwi...

Страница 5: ...nts depending on the set temperature 2 OPERATION a The proportional gas valve will modulate based on the amount of hot water demanded and the temperature rise needed The fan speed will modulate as wel...

Страница 6: ...e the functions of the rotating fan and cause improper burning of the gas Regularly ensure that the area around the unit is dust or debris free regular maintenance is recommended for these types of en...

Страница 7: ...s or 70 140ppm one must be installed If there is no water softener installed existing installations will gradually accumulate scale buildup on the heat exchanger and cause a leak Heat exchanger failur...

Страница 8: ...troller if one is installed Check for cross plumbing between cold water lines and hot water lines See the Procedures section p 21 for instructions Unit may be hard water scaled The scale acts as an in...

Страница 9: ...d water may be back feeding into the system o Problems with a recirculation system Check that a check valve is installed between the pump discharge and the connection to the cold water supply Check to...

Страница 10: ...ME TO GET HOT WATER AT THE FIXTURES The time it takes to deliver hot water to your fixtures depends on the length of piping between the two The longer the distance or the bigger the pipes the longer i...

Страница 11: ...water cross connection o Open Pressure Relief Valve Water flow should stop If not unit is plumbed in backwards Clean the filter p 21 If the fan never initiates check for a fouled water flow sensor p 3...

Страница 12: ...Incorrect Dipswitch Settings 101 10 5 Warning for 991 Error Code 111 11 3 Ignition Failure 121 12 3 Flame Loss 311 31 2 Output Thermistor 321 32 2 Inlet Thermistor 331 N A N A Mixing Thermistor 391 39...

Страница 13: ...air is contaminated with dust lint laundry machine nearby grease kitchens or other contaminants clean the burner See p 26 on procedures for cleaning the burner rod assembly 4 Weather related issues hi...

Страница 14: ...AME LOSS This error code appears if the flames disappear while the unit is still supposed to be in operation 1 Verify that the hi limit switch is not tripped Turn the power off to the unit Push the wh...

Страница 15: ...temperature about 74 F 3 Clean the thermistor a Drain the unit of water See p 21 b Remove the computer board to access the inlet thermistor The computer is fixed in place by a single screw at the top...

Страница 16: ...immediately shut off gas and power to the unit and contact the Technical Service Department 2 Check the wire connections to the gas valve assembly for burns or cuts 3 If the unit was recently rebuilt...

Страница 17: ...supply 2 Check that all wire connections are secure and free of burns The flow adjustment valve is located behind the computer board and attached to the cold water inlet 3 Check for water leakage fro...

Страница 18: ...e heater with the power supply on this error code will result Turn off power before disconnecting the remote from the heater 5 Check for any signs of power surges ERROR CODE 761 510 T D2 COMMUNICATION...

Страница 19: ...ch settings can cause a 031 error code or a number of operational problems Table 3 310 T K4 110 T KJr2 Dipswitch Settings No Function ON position OFF position 1 Gas type Propane Disable 2 Natural Gas...

Страница 20: ...position 0 6 ON position 12 18 Outdoor 510 T D2 OS No 4 OFF position ON position No 5 OFF position 0 4 ON position 8 12 5 6 N A N A N A Default Table 5 4 510 T D2 Dipswitch Settings LOWER BANK No Fun...

Страница 21: ...ilter back into place Hand tighten only CHECKING FOR A CROSS CONNECTION 1 Turn off cold water supply 2 Turn on all hot water fixtures a The water should eventually completely drain b If water continue...

Страница 22: ...ap mixture onto fittings No bubbles means there are no leaks CHECKING MANIFOLD GAS PRESSURE 1 Ensure the unit is not in operation 2 Remove the screw off the manifold port 3 Connect a manometer to the...

Страница 23: ...pectively Figure 5 18 Refer to the manometer to verify that pressure has been set to desired value 3 Now press and hold down the MAX button on the computer board to change the maximum burn pressure 4...

Страница 24: ...epartment for further assistance 5 If an ohmmeter is not available jump the plug connection on the opposite side of the OHCF with a wire paper clip or other metal material 6 Restore power and test uni...

Страница 25: ...setup The 3 digit LED on the PCB should not be lit 3 FRONT COVER Remove the front cover It is held on by two screws on the top corners of the tankless unit 4 ROD ASSEMBLY a Locate the black yellow and...

Страница 26: ...circuit breaker depending on the setup 3 GAS Shut off the gas supply 4 FRONT COVER Remove the front cover 5 MANIFOLD PLATE GAS VALVE ASSEMBLY a Remove the manifold plate screws They are wide pan head...

Страница 27: ...compromised please contact the Technical Service Department for further assistance b Thoroughly saturate the burner with the cleaning solution from the top down through the slots as well as the openi...

Страница 28: ...y solid buildup in the heat exchanger please contact the Technical Service Department for further instruction 11 SENSORS a Clean the flame sensor and AFR with sandpaper thoroughly to a bright finish I...

Страница 29: ...t of 100 Grit Sandpaper c 2 Philips Screw Driver d Needle Nosed Pliers e Duct Tape f Flashlight g Air Compressor h Old Towels at Least Three 2 PREPARE THE UNIT a POWER Disconnect power to your unit b...

Страница 30: ...exchanger assembly remove them so the heat exchanger is completely free 8 REPLACE THE HEAT EXCHANGER COMPONENTS a Remove and inspect the new heat exchanger making sure it is designed for the correct...

Страница 31: ...w sensor is located behind the computer board b Remove the waterway clips on each side of the flow sensor by pushing on the tabs 6 CHECKING THE FLOW SENSOR a Check for functionality Flow rate is deter...

Страница 32: ...closing the incoming outgoing water isolation valves C and D b Connect hoses pump to the drain ports of the isolation valves Outlet of the pump to valve B and another hose from Valve A to the bucket 4...

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