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Troubleshooting

 

Guide

 

13|

 

Page

 

 

 

 

 
 

ERROR

 

CODE

 

031

 

[510

 

(T

D2)],

 

ONE

 

FLASH/03

 

[110

 

(T

KJR2),

 

310

 

(T

K4)]

 

INCORRECT

 

DIPSWITCH

 

SETTINGS

  

1)

 

Turn

 

off

 

the

 

power

 

supply.

 

 

2)

 

Remove

 

front

 

cover

 

and

 

locate

 

the

 

dipswitches

 

on

 

the

 

center

 

of

 

the

 

computer

 

board.

 

3)

 

Check

 

the

 

dipswitch

 

settings

 

on

 

the

 

left

 

and

 

right

 

banks.

  

Refer

 

to

 

p.19

 

for

 

the

 

correct

 

dipswitch

 

positions.

   

a.

 

Gas

 

type

 

is

 

a

 

common

 

dipswitch

 

error.

   

b.

 

Most

 

other

 

switches

 

should

 

be

 

on

 

default

 

setting

 

UNLESS

 

the

 

particular

 

setup

 

requires

 

otherwise.

   

c.

 

Easy

Link

 

systems:

  

The

 

master

 

heater

 

shall

 

have

 

the

 

number

 

10

 

dipswitch

 

on

 

the

 

right

 

bank

 

in

 

the

 

ON

 

position

 

(left).

  

The

 

remaining

 

heaters

 

(the

 

slave

 

heaters)

 

will

 

have

 

the

 

number

 

10

 

dipswitch

 

in

 

the

 

OFF

 

position

 

(right)

 

and

 

the

 

communication

 

wires

 

will

 

be

 

attached

 

to

 

the

 

slave

 

in/out

 

plugs.

 

 

ERROR

 

CODE

 

101[510

 

(T

D2)],

 

FIVE

 

FLASHES/10

 

[110

 

(T

KJR2),

 

310

 

(T

K4)]

 

ABNORMAL

 

COMBUSTION

 

1)

 

Blockage

 

in

 

the

 

airway.

  

Check

 

the

 

following

 

areas:

 

a.

 

Venting

 

length

 

obstruction

 

(Birds’

 

nests,

 

trash,

 

etc.)

 

b.

 

Backflow

 

preventer

 

installed

 

backwards

 

c.

 

Heat

 

exchanger

 

d.

 

Fan

 

2)

 

Check

 

the

 

manifold

 

pressure

 

(p.

 

22).

  

Adjust

 

the

 

manifold

 

pressure

 

to

 

the

 

correct

 

values

 

if

 

necessary.

 

3)

 

If

 

intake

 

air

 

is

 

contaminated

 

with

 

dust,

 

lint

 

(laundry

 

machine

 

nearby),

 

grease

 

(kitchens),

 

or

 

other

 

contaminants,

 

clean

 

the

 

burner.

  

See

 

p.

 

26

 

on

 

procedures

 

for

 

cleaning

 

the

 

burner

 

&

 

rod

 

assembly.

 

4)

 

Weather

 

related

 

issues:

  

high

 

winds,

 

frozen

 

vent

 

termination

 

flap,

 

etc.

 

5)

 

Installations

 

at

 

altitudes

 

around

 

or

 

over

 

3000

 

feet:

  

Change

 

dipswitches

 

on

 

the

 

computer

 

board

 

for

 

FM+

 

modes.

  

See

 

dipswitch

 

explanations

 

on

 

page

 

19.

   

6)

 

Make

 

sure

 

all

 

dipswitches

 

are

 

set

 

properly

 

for

 

the

 

type

 

of

 

installation.

 

7)

 

If

 

the

 

cause

 

of

 

the

 

101

 

error

 

code

 

has

 

been

 

determined

 

and

 

solved,

 

reset

 

the

 

computer

 

board

 

to

 

clear

 

the

 

error

 

code

 

(p.

 

23).

  

 

ERROR

 

CODE

 

111

 

[510

 

(T

D2)],

 

THREE

 

FLASHES/11

 

(110

 

[T

KJR2),

 

310

 

(T

K4)]

 

IGNITION

 

FAILURE

  

Heater

 

does

 

not

 

fire

 

after

 

three

 

failed

 

attempts

 

at

 

ignition.

 

1)

 

Verify

 

that

 

the

 

hi

limit

 

switch

 

is

 

not

 

tripped.

  

Turn

 

the

 

power

 

off

 

to

 

the

 

unit.

  

Push

 

the

 

white

 

button

 

in.

  

The

 

switch

 

will

 

reset

 

when

 

you

 

hear

 

and

 

feel

 

the

 

button

 

click.

  

Turn

 

the

 

power

 

back

 

on

 

and

 

test

 

the

 

heater.

  

If

 

the

 

unit

 

fires

 

on,

 

the

 

cause

 

of

 

the

 

hi

limit

 

trip

 

must

 

be

 

determined.

  

Please

 

contact

 

the

 

Technical

 

Service

 

Department

 

for

 

further

 

technical

 

support.

    

2)

 

Check

 

the

 

gas

 

supply.

  

Verify

 

that

 

sufficient

 

gas

 

is

 

being

 

supplied

 

to

 

the

 

heater

 

and

 

the

 

gas

 

line

 

is

 

clear

 

of

 

debris

 

or

 

any

 

air.

  

Purge

 

the

 

line

 

of

 

air

 

if

 

needed

 

(p.

 

22).

   

a.

 

It

 

is

 

possible

 

there

 

is

 

a

 

faulty

 

pressure

 

regulator

 

at

 

the

 

Figure

 

6

Содержание 110

Страница 1: ...or T KJr2 OS 310 Indoor T K4 IN 310 Outdoor T K4 OS 510 Indoor T D2 IN 510 Outdoor T D2 OS 9 12 11 321923 000 A O Smith Water Products Company 500 Tennessee Waltz Parkway Ashland City TN 37015 Toll Fr...

Страница 2: ...blems 8 Error Codes 12 Procedures 19 Verifying proper Dipswitch settings 19 Draining the unit 21 Cleaning the filter 21 Checking for a Cross Connection 21 Check for Reverse Connection 21 Check gas sup...

Страница 3: ...Troubleshooting Guide 3 Page 1 SPECIFICATIONS Table 1...

Страница 4: ...edures consult with the technical service department or service agent IMPORTANT Installation and service must be performed by a qualified installer for example a licensed plumber or gas fitter Otherwi...

Страница 5: ...nts depending on the set temperature 2 OPERATION a The proportional gas valve will modulate based on the amount of hot water demanded and the temperature rise needed The fan speed will modulate as wel...

Страница 6: ...e the functions of the rotating fan and cause improper burning of the gas Regularly ensure that the area around the unit is dust or debris free regular maintenance is recommended for these types of en...

Страница 7: ...s or 70 140ppm one must be installed If there is no water softener installed existing installations will gradually accumulate scale buildup on the heat exchanger and cause a leak Heat exchanger failur...

Страница 8: ...troller if one is installed Check for cross plumbing between cold water lines and hot water lines See the Procedures section p 21 for instructions Unit may be hard water scaled The scale acts as an in...

Страница 9: ...d water may be back feeding into the system o Problems with a recirculation system Check that a check valve is installed between the pump discharge and the connection to the cold water supply Check to...

Страница 10: ...ME TO GET HOT WATER AT THE FIXTURES The time it takes to deliver hot water to your fixtures depends on the length of piping between the two The longer the distance or the bigger the pipes the longer i...

Страница 11: ...water cross connection o Open Pressure Relief Valve Water flow should stop If not unit is plumbed in backwards Clean the filter p 21 If the fan never initiates check for a fouled water flow sensor p 3...

Страница 12: ...Incorrect Dipswitch Settings 101 10 5 Warning for 991 Error Code 111 11 3 Ignition Failure 121 12 3 Flame Loss 311 31 2 Output Thermistor 321 32 2 Inlet Thermistor 331 N A N A Mixing Thermistor 391 39...

Страница 13: ...air is contaminated with dust lint laundry machine nearby grease kitchens or other contaminants clean the burner See p 26 on procedures for cleaning the burner rod assembly 4 Weather related issues hi...

Страница 14: ...AME LOSS This error code appears if the flames disappear while the unit is still supposed to be in operation 1 Verify that the hi limit switch is not tripped Turn the power off to the unit Push the wh...

Страница 15: ...temperature about 74 F 3 Clean the thermistor a Drain the unit of water See p 21 b Remove the computer board to access the inlet thermistor The computer is fixed in place by a single screw at the top...

Страница 16: ...immediately shut off gas and power to the unit and contact the Technical Service Department 2 Check the wire connections to the gas valve assembly for burns or cuts 3 If the unit was recently rebuilt...

Страница 17: ...supply 2 Check that all wire connections are secure and free of burns The flow adjustment valve is located behind the computer board and attached to the cold water inlet 3 Check for water leakage fro...

Страница 18: ...e heater with the power supply on this error code will result Turn off power before disconnecting the remote from the heater 5 Check for any signs of power surges ERROR CODE 761 510 T D2 COMMUNICATION...

Страница 19: ...ch settings can cause a 031 error code or a number of operational problems Table 3 310 T K4 110 T KJr2 Dipswitch Settings No Function ON position OFF position 1 Gas type Propane Disable 2 Natural Gas...

Страница 20: ...position 0 6 ON position 12 18 Outdoor 510 T D2 OS No 4 OFF position ON position No 5 OFF position 0 4 ON position 8 12 5 6 N A N A N A Default Table 5 4 510 T D2 Dipswitch Settings LOWER BANK No Fun...

Страница 21: ...ilter back into place Hand tighten only CHECKING FOR A CROSS CONNECTION 1 Turn off cold water supply 2 Turn on all hot water fixtures a The water should eventually completely drain b If water continue...

Страница 22: ...ap mixture onto fittings No bubbles means there are no leaks CHECKING MANIFOLD GAS PRESSURE 1 Ensure the unit is not in operation 2 Remove the screw off the manifold port 3 Connect a manometer to the...

Страница 23: ...pectively Figure 5 18 Refer to the manometer to verify that pressure has been set to desired value 3 Now press and hold down the MAX button on the computer board to change the maximum burn pressure 4...

Страница 24: ...epartment for further assistance 5 If an ohmmeter is not available jump the plug connection on the opposite side of the OHCF with a wire paper clip or other metal material 6 Restore power and test uni...

Страница 25: ...setup The 3 digit LED on the PCB should not be lit 3 FRONT COVER Remove the front cover It is held on by two screws on the top corners of the tankless unit 4 ROD ASSEMBLY a Locate the black yellow and...

Страница 26: ...circuit breaker depending on the setup 3 GAS Shut off the gas supply 4 FRONT COVER Remove the front cover 5 MANIFOLD PLATE GAS VALVE ASSEMBLY a Remove the manifold plate screws They are wide pan head...

Страница 27: ...compromised please contact the Technical Service Department for further assistance b Thoroughly saturate the burner with the cleaning solution from the top down through the slots as well as the openi...

Страница 28: ...y solid buildup in the heat exchanger please contact the Technical Service Department for further instruction 11 SENSORS a Clean the flame sensor and AFR with sandpaper thoroughly to a bright finish I...

Страница 29: ...t of 100 Grit Sandpaper c 2 Philips Screw Driver d Needle Nosed Pliers e Duct Tape f Flashlight g Air Compressor h Old Towels at Least Three 2 PREPARE THE UNIT a POWER Disconnect power to your unit b...

Страница 30: ...exchanger assembly remove them so the heat exchanger is completely free 8 REPLACE THE HEAT EXCHANGER COMPONENTS a Remove and inspect the new heat exchanger making sure it is designed for the correct...

Страница 31: ...w sensor is located behind the computer board b Remove the waterway clips on each side of the flow sensor by pushing on the tabs 6 CHECKING THE FLOW SENSOR a Check for functionality Flow rate is deter...

Страница 32: ...closing the incoming outgoing water isolation valves C and D b Connect hoses pump to the drain ports of the isolation valves Outlet of the pump to valve B and another hose from Valve A to the bucket 4...

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