3Ware 3W-7410 - Escalade 7410 RAID Controller, Руководство пользователя

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Appendix B. Warranty, Technical Support and Service
112 3ware Escalade ATA RAID Controller User Guide
State Law Provisions
This warranty gives you specific legal rights and you may have other rights
which vary from state to state. Some states do not allow the exclusion of inci-
dental or consequential damages or allow limitation of implied warranties or
their duration, so that the above exclusions or limitations may not apply.
Obtaining Warranty Protection
To obtain warranty service during the warranty period call 3ware toll free at
(800)-945-7273 or (408) 523-1145 (direct) as soon as you have identified a
problem with your Escalade ATA RAID Controller unit. You will be issued a
return material authorization (RMA) number. 3ware will send a replacement
within two business days after receipt of the defective unit.
Advanced replacement is available with a credit card number with authoriza-
tion in the amount equaling the then current list price of the Escalade ATA
RAID Controller, including shipping costs. As soon as practicable thereafter,
3ware will ship the advanced replacement to you at the address of your choos-
ing. Upon receipt of the advanced replacement, we ask that you immediately
ship the defective Escalade ATA RAID Controller to 3ware at 455 West
Maude Avenue, Sunnyvale, CA 94085. If 3ware receives the defective
Escalade ATA RAID Controller from you within thirty (30) days of the date of
shipment of the advanced replacement, 3ware will destroy your credit card
authorization and you will not be charged for the advanced replacement.
Please use the original packing material contents of the box when exchanging
or returning a product.
3ware Technical Support and Services
Product information, Frequently Asked Questions, software upgrades, driver
files and other support are available through the 3ware World Wide Web site
at http://www.3ware.com. 3ware’s software library is accessible at:
http://www.3ware.com/support/download.asp
Web-based software downloads feature upgrading multiple switches simulta-
neously.
For specific answers to questions or to give feedback about the product, visit
our Web site at http://www.3ware.com/support and use our convenient e-mail
form. 3ware also offers toll-free (800) 945-7273 and (408) 523-1145 direct
phone support during normal business hours.